BSOD on hibernate/sleep

kstu

Golden Member
Feb 23, 2004
1,544
31
91
Hi folks, hoping someone can help me out, I'm not the most knowledgeable when it comes to PC troubleshooting. Anyways I am getting random BSOD on hibernate/sleep, not always, but enough to make me want to fix it.

Some info (no idea what helps):
Win7 Home Premium SP1 64-bit
Intel Core i5
6 GB RAM

From my limited ability to investigate the problem, it is related to driver_power_state_failure and ntoskrnl.exe. I can answer any other questions and/or provide dump files, etc. just let me know what you need.

Thanks in advance!
 

Ketchup

Elite Member
Sep 1, 2002
14,553
248
106
As the message suggests, this is a driver issue.

I would recommend using a program like this and see if it can tell you what driver is causing it:

http://www.resplendence.com/whocrashed

It wouldn't hurt to start with Windows Update and see if there any any driver updates there before we go hunting.

Is this a custom-built PC, or is it a brand name with a model number?

If custom, can you get us some more details of what is in it (model numbers)?
 

kstu

Golden Member
Feb 23, 2004
1,544
31
91
It is not custom built, just a Dell Inspiron 5423. Thanks for the recommendation, but whocrashed didn't identify a specific driver:


--------------------------------------------------------------------------------
System Information (local)
--------------------------------------------------------------------------------

computer name: K
windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\Windows
Hardware: Inspiron 5423, Dell Inc., 0MNJJC
CPU: GenuineIntel Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz Intel586, level: 6
4 logical processors, active mask: 15
RAM: 6314278912 total
VM: 2147352576, free: 1911795712




--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Mon 12/16/2013 6:22:41 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\121613-9781-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75BC0)
Bugcheck code: 0x9F (0x3, 0xFFFFFA8005917060, 0xFFFFF80000B9C3D8, 0xFFFFFA8005AA9010)
Error: DRIVER_POWER_STATE_FAILURE
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Mon 12/16/2013 6:22:41 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0x9F (0x3, 0xFFFFFA8005917060, 0xFFFFF80000B9C3D8, 0xFFFFFA8005AA9010)
Error: DRIVER_POWER_STATE_FAILURE
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.