Brother MFC-J435W printer not working with Arris TG1672G WiFi modem?

[Ichinisan]

I'm helping someone that recently switched from AT&T to a cable ISP. The new modem is an Arris TG1672G EMTA cable modem with built-in phone capability and dual-band WiFi.

The printer connects to the network and appears in the DHCP clients list with an IP address of 192.168.0.6, which I also see in Printer properties > Ports. The printer reports the same IP address that appears in the clients list. The Windows 7 computer fails to ping the 192.168.0.6 address, even while it's on the same LAN. Attempting to ping shows "request timed out" and "destination host unreachable" with no actual replies from the address we pinged. The computer's network profile says "Home" -- but we tried changing it to "Work" anyway and it made no difference.

Attempted to load http://192.168.0.6 from an iPad on the same LAN and it failed. Initialized all settings on the printer and associated with the network again. The printer reports the same IP address as before, but we still can't ping it.

Any suggestions? I think there's a compatibility problem between the Brother printer and the Arris' built-in router, but I don't know if fault lies with the printer or the modem.

I recall encountering an HP printer a while back that required us to factory reset and bypass initial setup (wasn't easy) to disable IPv6 before connecting to the network. Otherwise, that particular printer would hard-lock as soon as it connected. In 1 year, I haven't encountered any others like that (not even other HPs), so there doesn't seem to be a widespread compatibility issue with the Arris modem.

 

[Ichinisan]

Googled "MFC-J435W Arris ping" and found this:
http://pressf1.pcworld.co.nz/showthread.php?124372-Connect-a-Brother-MFC-J430W-issues

berryb
Went to connect a MFC-J430W for a client, joins wireless fine, shows to be connected and Thomson Modem shows it is and has an IP address. New Win 7 laptop cannot connect to it. The Brother software cannot find it and I cannot ping it. I have disabled anti virus and firewall with no luck.

I have manually setup the printer config and used the Brother setup using the USB cable with same result.

When I go back onsite will take another laptop to test if it is a laptop or printer issue.

Just wondering if anyone has had issues with these printers?

It has an IP address using DHCP and I have also set the same IP as static.

Just thought - would the firewall on the Thomson have an impact on local traffic?

This is basic networking and should just work but isn't!!

Ideas?

berryb
This is an old issue but thought I should report the result.

When back onsite I configured a static IP address before enabling the wireless connection. Once connected via wireless all worked as it should.

I have had the issue before where a Thomson will pickup the host name and seems to get stuck to the Mac address regardless of what manual settings are configured.

Since it was a while before I got back onsite DHCP had released the IP address/host name and everything worked as it should

Some of that is a bit vague and sounds like nonsense, but maybe I can try some things to see if it works...

 

[razel]

I have a Brother MFC 490 of that same era. It is wireless G 2.4 only. One of the most stable and troublefree wireless printers I have come across. Perhaps it is because it's a small office model and not home, but boy I loved how tenaciously stable it is. 2 of the color jets are clogged, but I still use it in black and white.

Anyhow, ensure that your router is not set to Greenfield mode and allows wireless G. I assume when you said the printer reports the same IP you meant from the printer LCD itself. Another thing to try is to see if the Brother app of IOS or Brother driver for Android sees the printer. If all else fails you can reset the network on the printer and try to delete any references to it from your cable modem's WiFi. I also know that printer has a LAN port, you can also try that see if it behaves the same. Best of luck.

 

[Ichinisan]

I have a Brother MFC 490 of that same era. It is wireless G 2.4 only. One of the most stable and troublefree wireless printers I have come across. Perhaps it is because it's a small office model and not home, but boy I loved how tenaciously stable it is. 2 of the color jets are clogged, but I still use it in black and white.

Anyhow, ensure that your router is not set to Greenfield mode and allows wireless G. I assume when you said the printer reports the same IP you meant from the printer LCD itself. Another thing to try is to see if the Brother app of IOS or Brother driver for Android sees the printer. If all else fails you can reset the network on the printer and try to delete any references to it from your cable modem's WiFi. I also know that printer has a LAN port, you can also try that see if it behaves the same. Best of luck.

My HL-2170W was rock-solid on wireless-G for at least a few years. It suddenly started periodically reverting everything to factory defaults, so I wired it directly and never had another problem. Until then, it was definitely the most stable / reliable WiFi device I've ever experienced and continues to be ultra-stable with the wired connection.

Setting up an alternate SSID with an alternate subnet on the Arris modem, the computer could suddenly ping the printer. Since all devices on the home network were wireless, we connected them all to the new SSID and everything can print. If the issue comes back, I will suggest getting a wireless router to bypass the compatibility issue.

 

[mxnerd]

All MFC models from vendors are quirky and unpredictable. Sometime they work, sometime they don't. Sometime PCs can find them on the network, sometime they just disappear, for no reason. It's pain in the ass.

 

[VirtualLarry]

I had a problem recently with my MFC-J825DW. I tried to print, but it said offline on my Win10 PC. Then I remembered that I had changed my main router. So, I had to go through manual wifi setup on the printer again. When I had that done, it printed a page, that listed my wifi SSID, and gave an IP address and said "connected", but I still couldn't print.

Remembering how my older brother printer was, I went into my main router, and lowered the security to WPA/WPA2 mixed", rather than just WPA2, and then it printed. Something to try, at least.

Maybe it was just coincidence, I don't know.

 

[Tareyton]

The problem is that when Brother Printers fall asleep they can't reconnect to encrypted wifi networks. Here is a workaround for ARRIS Routers.

https://arris.secure.force.com/consumers/articles/General_FAQs/SBG6900-AC-v1-5-x-Printer-Wi-Fi-Connectivity-Workaround/

Basically you create an unencrypted guest network. Make it a LAN and control access by the specific MAC address of your Printer.

Work perfectly for me!