I'd just like to pass along a warning- Broadvoice sucks!
Broadvoice is a VoIP company based out of Lowell Massachussets. I chose them because they were cheap- $10 a month plus lots of tax.
I took them about two months of my working with them every chance I got before the service actually worked. My router was apparently too old for VoIP.
Once the service started working, I found that voice quality was poor- like talking over a cheap cordless or a decent walkie-talkie. I figured that for ten bucks a month I could put up with it. Then I found that sometimes the service wouldn't work at all. Incoming calls were told that there was no such number. Outgoing calls would sort of work, but cut out- or I could call out but the person I called could not hear me at all.
Eventually, when I decided that I really needed a phone system that worked, I went to Vonage. Voice quality cleared up but reliability was still a problem because I tried to port my number from Broadvoice. It seems that they are not required to release phone numbers (which sets them apart from every other phone carrier in the States). I finally gave up on keeping my phone number.
All that's left now is a letter to the better business bureau to try to recover the deposit from this debacle.
AVOID BROADVOICE!
Cliffs:
Broadvoice is a VoIP company based out of Lowell Massachussets. I chose them because they were cheap- $10 a month plus lots of tax.
I took them about two months of my working with them every chance I got before the service actually worked. My router was apparently too old for VoIP.
Once the service started working, I found that voice quality was poor- like talking over a cheap cordless or a decent walkie-talkie. I figured that for ten bucks a month I could put up with it. Then I found that sometimes the service wouldn't work at all. Incoming calls were told that there was no such number. Outgoing calls would sort of work, but cut out- or I could call out but the person I called could not hear me at all.
Eventually, when I decided that I really needed a phone system that worked, I went to Vonage. Voice quality cleared up but reliability was still a problem because I tried to port my number from Broadvoice. It seems that they are not required to release phone numbers (which sets them apart from every other phone carrier in the States). I finally gave up on keeping my phone number.
All that's left now is a letter to the better business bureau to try to recover the deposit from this debacle.
AVOID BROADVOICE!
Cliffs:
- We got Broadvoice because it was cheap, $10/month
- Took two months to start working because they couldn't figure out what was wrong (turned out to be a router too old for them). It would have been faster if their tech support department was more than one person.
- Reliability: incoming calls would regularly not work, dial tone was there most of the time.
- When I cancelled, they hit my CC with a surprise $50 charge
- They won't release our number to Vonage.
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