Brighthouse says this - I say that (modem/router)

[pashbe1]

A few days ago I was out of town and my house had a power outage. My wife called me and asked me to reconnect the wifi ! I told her to call Brighthouse, our ISP. They told her that our router, a BUFFALO AirStation Extreme AC 1200 Gigabit Dual Band Wireless Router - WZR-1166DHP was not working, so she ran a cable from the modem to the pc and was happy.

When I got home I hooked everything back up the way it was and did the usual, power everything down for a few minutes and brought it back up. The router and modem came up fine but there was not connection between the two. I could get into the router through the pc np. I tried resetting everything, nope.

I called Buffalo and they said to RMA the router without any other input. So I pulled out my old Linksys WRTG, but that won't connect to the modem either. Seems to me like the modem is toast, not the router, but of course Brighthouse says its the router.

What do you guys think?

 

[dave_the_nerd]

Modem + Computer works, but Modem + Router doesn't, even though you tried two different routers?

Sounds like you have two broken routers.

Did you try more than one computer?

Power outages frequently involve surges that are bad enough to fry consumer electronics. Most consumer "surge protectors" aren't worthy of the name.

Don't suppose you have a spare modem to test?

 

[kevnich2]

Is your modem a combo voice emta + internet router? If so, you'll need to press reset button or remove the battery. If not, unplug the power cable from the modem for a few minutes and see what happens. If a computer works connected to the modem for internet, I don't see how that's really a modem issue. All it does is bridge the coax to the ethernet and it seems to be doing that but if it works on the computer, it's still remembering the mac address of that computer, so you have to power cycle it or reset it then try your router.

 

[azazel1024]

It sounds like your modem is looking for the MAC address of the PC that had been connected to it.

Power cycle the modem by turning it off for at least 2 minutes. See if that works. If not, try changing the MAC address of your router to the MAC address of the PC and see if that'll work. Lastly you can leave your router connected to the modem for 24hrs or so and see if the modem will finally accept the router's MAC address.

Or possibly call the cable co and ask them to release and renew the MAC binding.

 

[pashbe1]

Thanks for all of the replies.

I'm not really buying that both routers, including the one that was disconnected and in the closet got fried. Maybe it went bad from six months in the closet?

I can connect to both routers wirelessly and wired and get into the UI.

I have left all devices disconnected for 24hours.

I am going to try leaving the router and the modem connected over the weekend.

I use the router mainly as a switch. If that was fried I wouldn't be able to connect to it with a wired connection.

I am going to get a modem to test this out though.

Finally, why is dealing with ISP's always an ordeal?

 

[dave_the_nerd]

Finally, why is dealing with ISP's always an ordeal?

NSFW:

https://www.youtube.com/watch?v=0ilMx7k7mso

http://www.funnyordie.com/videos/c38fb80a0d/comcast-doesn-t-give-a-f-ck

I could say more, but well... that's for P&N, methinks.

 

[pashbe1]

In case anyone is still interested, after trying 3 different routers and a network switch Brighthouse finally agreed to replace the modem.

I've decided to buy my own modem. Now I have to wait for the original router that I RMA'd on Brighthouse's tech support recommendation to come back.

 

[C2bcool]

Personally, I don't use ISPs equipment. Their routers and modems usally suck or have some neutered firmware. God forbid its a rounter and modem in one those are complete garbage. IMHO ditch their router as well and get a ASUS or something comparable.

I have Xfiniity/Comcast 50/10 and intially had an all in-one router/modem. Fastest it could get was around 32mbps directly connected and wifi was like 20mbs close by it. Switched out for an Arris 722 modem and a ASUS router and I get 56mps wired and about 45-56 wireless dependeding on the location, device, 2ghz vs 5ghz, etc.

 

[azazel1024]

Personally, I don't use ISPs equipment. Their routers and modems usally suck or have some neutered firmware. God forbid its a rounter and modem in one those are complete garbage. IMHO ditch their router as well and get a ASUS or something comparable.

I have Xfiniity/Comcast 50/10 and intially had an all in-one router/modem. Fastest it could get was around 32mbps directly connected and wifi was like 20mbs close by it. Switched out for an Arris 722 modem and a ASUS router and I get 56mps wired and about 45-56 wireless dependeding on the location, device, 2ghz vs 5ghz, etc.

Or the fact that 100% of them have an ISP backdoor in to your router, and thus your network.

I mean, just in the interests of tech support of course.

Of course.