Bridgevine / OfferWire (Comcast services)

Discussion in 'Off Topic' started by Trey22, Jun 29, 2009.

  1. Trey22

    Trey22 Diamond Member

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    So I decide to try out the lesser of two evils, a bundle package from Comcast instead of ATT. This option is also less expensive.

    So I end up at a website, www.comcastspecial.com. The have a Triple Play package for $90/month. I read the fine print, there are some hoops to jump through to get the rebates and monthly bill credit, sure, whatever.

    So a rep comes up through online chat and the first question I ask is since I already have Comcast standard cable, do I qualify for the Triple Play... they say yes, of course.

    So I order the services, then I get a message saying I don't qualify after all. Then I get an email saying my credit card did not go through.

    So I say, screw it, not worth the hassle, I'll pay more for ATT Uverse. Several days later I get a wireless router delivered via UPS. I check my cc statement and there's a $70+ charge from OfferWire. I call Comcast and they say they have no trace of an order. I call OfferWire, and they absolutely refuse to pick up the wireless router they sent me, claiming I placed the order online and it's out of their hands. They say I can pay to send it back, and I can get a refund minus $15 shipping and handling.

    And if they want their router back, it'll be sitting on my front porch waiting for UPS to pick it up. I submitted an inquiry w/ my cc, and hopefully this can get resolved peacefully?

    Cliffs:

    - told I qualify for Triple Play, order it, afterwards told do not qualify and cc did not go through
    - receive wireless router via UPS
    - check cc bill, charged $70
    - offerwire will accept back router, but will not refund $15 s/h, and I have to pay to ship back
    - submitted inquiry w/ cc company

     
  2. VeroMark

    VeroMark Junior Member

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    Trey,

    I'm sorry that you are having problems. I work at Bridgevine/Offerwire and may be able to help you. Please email me your order confirmation and I'll personally look into this problem for you.

    Thanks
    Mark Ballard
     
  3. TallBill

    TallBill Lifer

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    :eek:
     
  4. VeroMark

    VeroMark Junior Member

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  5. sjwaste

    sjwaste Diamond Member

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    I hope the OP also gets a free ipod.
     
  6. VeroMark

    VeroMark Junior Member

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    I can't even get a free iPod.
     
  7. vshah

    vshah Lifer

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    can i have free cable plz?