Brand new build crashing! BSOD - error codes

[g00n]

I tried a CyberPower PC because the prices were competitive and I didnt have the time to piece out a box and build it like i normally do. Experience was great, shipped quick and in good condition but its been BSOD on me. BIOS and chipset drivers all updated

Memtest passes with no errors The memory is "Corsair or name other major name brand" from CyberPowerPC. Its DDR3 1600 2gb x 4. Mobo DDR3 voltage default is set to 1.5, should it be raised to 1.64v in BIOS settings? A gigabyte tech suggested this after checking the ram voltage but since Im not 100% sure what it is I dont know.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1e
BCP1: 0000000000000000
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

minidump crash file attached on SkyDrive here:

http://cid-62843a2b5eac2470.office.live.com/self.aspx/BSOD crash files


Specs:
ITEM DESCRIPTION QTY UNIT PRICE PRICE
=============== =================================== ===== ========== ==========
ID-INFO 255775 DRAGON8000Z 1 0.00 0.00
MODEL1 C SERIES 1 0.00 0.00
SW-152-123 STALKER CALL OF PRIPYAT 1 0.00 0.00
RAID-1 RAID-1 MIRRORING 1 0.00 0.00
SK-102-102 SPEAKER 600WATT PMPO W/ SUBWOOFER 1 0.00 0.00
CU-198-205 AMD PHENOM II X4 945 3.0GHZ RETAIL 1 848.00 848.00
HD-403-303 2TB SATA III 6GB/S 7200RPM 64MB CACHE 2 182.50 365.00
RM-317-501 2GB DDR3 / 1600 MHZ MEMORY 4 0.00 0.00
FA-104-116 CASE FAN 120 MMM 2 4.50 9.00
FA-WATER-104 ASETEK 550LC 120MM WATERCOOLER 1 18.00 18.00
FA-104-116 CASE FAN 120 MM 1 0.00 0.00
CS-130-148 COOLERMASTER 690 II ADVANED BLACK NO 1 37.00 37.00
CD-135-129 SAMSUNG BLU RAY 12X BLU-RAY COMBO DVD 1 38.00 38.00
SERVICE-301 M. FAN SERIES 1 0.00 0.00
MB-362-101 GIGABYTE GA-870A-UD3 2 WAYS AM3 870 D 1 0.00 0.00
MISC NO SLI/CROSSFIRE 1 0.00 0.00
PS-118-106 THERMALTAKE TRX 650W MODULAR POWER SU 1 57.00 57.00
MISC ONBOARD 7.1 SOUND 1 0.00 0.00
VC-202-105 EVGA NVIDIA GTX 460 1GB SUPERCLOCK PC 1 53.00 53.00
SW-170-101 WINDOWS 7 HOME PREMIUM LICENSE 1 0.00 0.00
SW-170-102 WINDOWS 7 HOME PREMIUM COA 1 0.00 0.00
SW-170-103 WINDOWS 7 HOME PREMIUM 64-BIT 1 0.00 0.00
BOX1 SYSTEM BOX AND FOAM 1 0.00 0.00
DISC INSTANT (5% Discount) 1 -71.25 -71.25
=============== =================================== ===== ========== ==========
Subtotal 1353.75

 

[dmoney1980]

You can call cyberpower tech support since you just bought the pc from them.

 

[g00n]

You can call cyberpower tech support since you just bought the pc from them.

Ive received some email tech support but it was pretty generic. They suggested memtest and using ram 1 sick at a time. The phone suport i horrendous I hear. I haven no tried it yet sine its the weeked. I suspect I'll have to fix this myself.

 

[Bearach]

Since you just bought the computer they are responsible for the machine, it's up to them to fix the system and make it 100% stable.

Though from what I can tell there is either a driver issue (normally the faulting driver would often show in the analysis) or memory issue.

Try memtest and don't stop running it after the first pass... most systems with an error can pass multiple times, I suggest at least 8 times or more if possible. Have you run it for a long period of time?

Also do a reinstall of all drivers, don't discount any, that includes the video and sound drivers.

Gigabyte also do some utilities along with Asus that have been known to throw errors like this too so try removing any motherboard utilities.

Have you got more dump files? If so post more? Your current dump file analysis is :

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: 0000000000000000, The exception code that was not handled
Arg2: 0000000000000000, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception
Debugging Details:
------------------

EXCEPTION_CODE: (Win32) 0 (0) - The operation completed successfully.
FAULTING_IP:
+3262313536636365
00000000`00000000 ?? ???
EXCEPTION_PARAMETER1: 0000000000000000
EXCEPTION_PARAMETER2: 0000000000000000
ERROR_CODE: (NTSTATUS) 0 - STATUS_WAIT_0
BUGCHECK_STR: 0x1E_0
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
PROCESS_NAME: System
CURRENT_IRQL: f
EXCEPTION_RECORD: fffff88002f1b318 -- (.exr 0xfffff88002f1b318)
ExceptionAddress: fffff80003069f21 (nt!KeInsertQueueDpc+0x0000000000000261)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff
TRAP_FRAME: fffff88002f1b3c0 -- (.trap 0xfffff88002f1b3c0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=f7fff880009e9320 rbx=0000000000000000 rcx=fffff880009ebaa0
rdx=00000000ec757fb2 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80003069f21 rsp=fffff88002f1b550 rbp=fffff880009eba98
r8=0000000001cb9f5b r9=0000000000000000 r10=fffff8000300f000
r11=fffff880009eba98 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei pl zr na po nc
nt!KeInsertQueueDpc+0x261:
fffff800`03069f21 48894808 mov qword ptr [rax+8],rcx ds:0021:f7fff880
`009e9328=????????????????
Resetting default scope
LAST_CONTROL_TRANSFER: from fffff8000307746e to fffff8000307f710
STACK_TEXT:
fffff880`02f1a408 fffff800`0307746e : fffffa80`0710ae00 fffff880`02f1a700 fffff8
80`02f1ab80 fffff800`030ac668 : nt!KeBugCheck
fffff880`02f1a410 fffff800`030a540d : fffff800`0328db7c fffff800`031c7e84 fffff8
00`0300f000 fffff880`02f1b318 : nt!KiKernelCalloutExceptionHandler+0xe
fffff880`02f1a440 fffff800`030aca90 : fffff800`031ceb14 fffff880`02f1a4b8 fffff8
80`02f1b318 fffff800`0300f000 : nt!RtlpExecuteHandlerForException+0xd
fffff880`02f1a470 fffff800`030b99ef : fffff880`02f1b318 fffff880`02f1ab80 fffff8
80`00000000 fffff880`009e9320 : nt!RtlDispatchException+0x410
fffff880`02f1ab50 fffff800`0307ed82 : fffff880`02f1b318 fffff880`009e7180 fffff8
80`02f1b3c0 fffff880`009e7180 : nt!KiDispatchException+0x16f
fffff880`02f1b1e0 fffff800`0307d68a : 00000000`00000001 00000000`00000002 000000
00`0000000a fffffa80`07831c98 : nt!KiExceptionDispatch+0xc2
fffff880`02f1b3c0 fffff800`03069f21 : 00000000`00000001 fffff800`0308927a ffffff
ff`f70f2e80 fffffa80`09b23060 : nt!KiGeneralProtectionFault+0x10a
fffff880`02f1b550 fffff800`0308ae96 : fffff880`009ebad8 00000000`ec757fb2 000000
00`01cb9f5b 00000000`00000001 : nt!KeInsertQueueDpc+0x261
fffff880`02f1b5e0 fffff800`0308b4be : 0000002e`50ab2c01 fffff880`02f1bc58 000000
00`001374fc fffff880`009eb508 : nt!KiProcessExpiredTimerList+0x186
fffff880`02f1bc30 fffff800`0308acb7 : 0000000d`a1bf2ec1 0000000d`001374fc 000000
0d`a1bf2e85 00000000`000000fc : nt!KiTimerExpiration+0x1be
fffff880`02f1bcd0 fffff800`03087eea : fffff880`009e7180 fffff880`009f1fc0 000000
00`00000000 fffff800`03138230 : nt!KiRetireDpcList+0x277
fffff880`02f1bd80 00000000`00000000 : fffff880`02f1c000 fffff880`02f16000 fffff8
80`02f1bd40 00000000`00000000 : nt!KiIdleLoop+0x5a

STACK_COMMAND: kb
FOLLOWUP_IP:
nt!KiKernelCalloutExceptionHandler+e
fffff800`0307746e 90 nop
SYMBOL_STACK_INDEX: 1
SYMBOL_NAME: nt!KiKernelCalloutExceptionHandler+e
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nt
IMAGE_NAME: ntkrnlmp.exe
DEBUG_FLR_IMAGE_TIMESTAMP: 4c1c44a9
FAILURE_BUCKET_ID: X64_0x1E_0_nt!KiKernelCalloutExceptionHandler+e
BUCKET_ID: X64_0x1E_0_nt!KiKernelCalloutExceptionHandler+e
Followup: MachineOwner
---------

Sorry if this isn't much help... It can be a real pain getting issues like this when you build your own, but to get from a store...

Also use CPU-Z to find out the exact memory, manufacturer and other useful information should be located under SPD. That way you can check to see if Gigabyte are indeed correct about the voltages.

 

[g00n]

Since you just bought the computer they are responsible for the machine, it's up to them to fix the system and make it 100% stable.

Though from what I can tell there is either a driver issue (normally the faulting driver would often show in the analysis) or memory issue.

Try memtest and don't stop running it after the first pass... most systems with an error can pass multiple times, I suggest at least 8 times or more if possible. Have you run it for a long period of time?

Also do a reinstall of all drivers, don't discount any, that includes the video and sound drivers.

Gigabyte also do some utilities along with Asus that have been known to throw errors like this too so try removing any motherboard utilities.

Have you got more dump files? If so post more? Your current dump file analysis is :



Sorry if this isn't much help... It can be a real pain getting issues like this when you build your own, but to get from a store...

Also use CPU-Z to find out the exact memory, manufacturer and other useful information should be located under SPD. That way you can check to see if Gigabyte are indeed correct about the voltages.

Great advice... I seem to have come to a solution, although its not a great one. A member at the gigabyte forums suggested downlocking the RAM just to test and see.

Its also true that AMD actually recommends 1333mhz with AM3 instead of 1600mhz. Apparently 1600 can be done but may cause stability issues with a lot of setups. CyberpowerPC happened to be running a promo where you could upgrade to 1600 from 1333 for free so I did it. After looking into it, this is actually not a great idea as AM3 tends to play nicer with 1333mhz. As it turns out, "Corsair or other Major Brand" ends up being A-DATA garbage it looks like. They are A-DATA 2gb 1600G units x4.

I downclocked to 1066mhz - All of a sudden, the system seems stable. I am playing Black Ops with no crashes or anything and the system hasnt BSOD all day! Sadly, im only running 1066mhz. I suspect its the 4x2gb A-DATA 1600 thats causing the issue and I will be asking CyberPower for a replacement of RAM rather than trying to RMA the entire system. This should actually save them money on shipping, etc. so I hope they work with me and get me some decent ram ASAP. Otherwise, its a great system since i picked all the other parts. The lesson is, specify EACH component as if you were building so you get what you want. I think this is the problem because I havent BSOD since I downloacked. I will report back if it changes. Upping the voltage to 1.64v didnt help and running at either 1333mhz or 1600mhz gave me BSOD. The setting that seems to give me stability is normal voltage of 1.5v w/ 1066mhz!

Which ram should i request? I want some thats known to work well with these boards even if I cant end up doing 1600mhz.

 

[Bearach]

Here is a link to a PDF document stating the memory that Gigabyte have tested and found to work with your board :

http://download.gigabyte.eu/FileList/Memory/mb_memory_ga-870a-ud3_v.2.1.pdf

A​

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ET16B2 A-DATA 1GB AX3U1600XB1G7-EF SS Micro 8BBI2 D9GTR v v
AET16C2 A-DATA 2GB AX3U1600GB2G9-AG DS v v
A16B1 A-DATA 1GB AX3U1600PB1G8-2P SS v v
CET16B2 CORSAIR 1GB TR3X3G1600C8D SS v v
CET16C4 CORSAIR 2GB CMD8GX3M4A1600C8 DS v v
CET16C5 CORSAIR 2GB CMD4GX3M2B1600C8 DS v v
EXET16C2 elixir 2GB M2Y2G64CB8HA9N-DG DS v v
GET16B1 GEIL 1GB GV32GB1600C8DC SS v v
GET16C1 GEIL 2GB GU34GB1600C7DC DS v v
GSET16C2 G.SKILL 2GB F3-12800CL7D-4GBECO DS v v
KET16C1 Kingston 2GB KHX1600C9D3K3/6GX DS v v
KET16C2 Kingston 2GB KHX1600C9D3LK2/4GX DS v v
KET16D1 Kingston 4GB KHX1600C9D3K3/12GX DS v v
KMET16B1 KingMax 1GB FLGD45F-B8KG9 SS KingMax KFB8FNGXF-ANX v v
KMET16C1 KingMax 2GB FLGE85F-B8MF7 DS v v
KMET16C2 KingMax 2GB FLGE85F-B8KG9 DS KingMax KFB8FNGXF-ANX v v
O16C1 OCZ 2GB OCZ3P1600LV6GK DS v v
O16C2 OCZ 2GB OCZ3G1600LV6GK DS v v​

OET16C1 OCZ 2GB OCZ3X1600LV6GK DS v v

PA16B1 PATRIOT 1GB PVT33G1600ELK SS v v
PA16C1 PATRIOT 2GB PSG34G1600LLKA DS v v
PA​

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ET16C1 PATRIOT 2GB PVT36G1600LLK DS v v
STET16C1 SUPER TALENT 2GB WP160UX4G8 DS v v
STET16C2 SUPER TALENT 2GB WP160UX4G9 DS v v
TAET16C1 Team 2GB TXD36144M1600HC8TC-D DS v v​

WET16C1 Winchip 2GB GDF2GB18L125C8-6GK DS v v

The above quote is the listed 1600 modules, I use Corsair, Geil and Crucial mostly in my systems... Used to use OCZ (They tend to need more voltage than other modules) but had issues with them. So I would see if they'd be willing to swap them out with either Corsair, Geil or Kingston.

 

[Bearach]

Messed up the quote and won't let me edit the post...

It seems that 4 banks filled could be an issue with 1600Mhz memory... So maybe ask for the 1333Mhz editions?

There is very little speed improvements or noticable improvement anyway and it's much better to have no issues than having possible issues again.

 

[Socratesx]

Ask for Corsair if possible. They are undoubtedtly good quality RAM.