Boston Acoustics customer service

Wingznut

Elite Member
Dec 28, 1999
16,968
2
0
I recently purchased a set of BA-4800 speakers (which I love, btw.) The front speakers come with small bases, to sit on your desktop. The rear's come with 2' stands. I phoned BA, regarding purchasing two more front bases, as to put my rear speakers on my desktop.

After explaining what I wanted, and giving the rep my shipping address, I was awaiting the price. Well, to my (very pleasant) surprise, they are shipping them to me at no charge!

We always hear from people who get crappy customer service from a manufacturer, and I just wanted to relay a GOOD experience for a change.
 

divinemartyr

Platinum Member
Oct 18, 2000
2,439
1
71
I've always had good experience with Boston's customer service as well. I had a set of the 6.53 ProSeries speakers for your car (a 6 1/2" driver, a 4" driver, and a tweeter, plus 3 way crossover) which is their top of the line set. I had the crossover and 6 1/2" driver stolen. I asked my local dealer to price out a replacement for ther 2 drivers and 2 crossovers and they said it was going to cost me $400, going through boston's parts department. Since I originally paid $600 for the whole set, this seemed pretty crazy to me. I contacted Boston directly, explained that mine were stolen, and surprisingly they believed me and were willing to help. The lady said she would sell me all 4 pieces at their cost, somewhere in the neighborhood of $85. Needless to say I have been and always will be a Boston Acoustics customer for life. Please don't ruin this for other people by taking advantage, I had my speakers registered with Boston and they had it on file, that's why they took care of me.

divinemartyr
 

gregshin

Diamond Member
Jul 13, 2000
3,273
0
0
Damn i am glad i bought some BA 4800's too! I better register them now tho! thanks for the info guys
 

SpeedGod

Banned
Nov 1, 2000
478
0
0
they have excellent customer service. My BA4800 broke a few months back. So i better send them out before they are out of warrentty. SEnding back my BA4800's is gonan cost me an arm and a leg. =(
 

Jeff H

Golden Member
Oct 11, 1999
1,611
4
81
Kudos to BA's customer service. I have a set of their MicroMedia's (now called the BA790's), and I had a problem early on w/ the preamp/volume control panel, that fits to the bottom of the right speaker. I spoke w/ BA support and they willingly sent another unit. And, they said if that didn't fix it to send the speakers back and they'd make it right.

Refreshing, isn't it <g>!
 

GTaudiophile

Lifer
Oct 24, 2000
29,767
33
81
wPEZ, I did that same thing. I e-mailed BA, asking them how much it would cost to get two desktop pedestals for the rear speakers. Instead of a figure, I got a request for my address. I gave it to them, and about a week to two weeks later, I received the pedestals. BA always responds to my e-mails within one-to-two business days, and I have even received an e-mail from their CEO, Andy Kotsatos!

Heck, I wonder if BA needs anyone specializing in e-Commerce Marketing?

I have pictures of my speaker setup (and resume) at my web site. See my signature.