Here's the skinny.....
I only had a short time to look at their machine today. I will get back to it late tonite, but was wondering if anyone had any ideas to get my brain working....
This is what I know so far:
The machine is a 2001 HP with XP Home that will POST, but not boot to Windows.
The antivirus software was not updated when the machine stopped working.
The day the PC stopped, someone had DL'd and opened many emails. The PC froze up completely. They unplugged the PC from the wall and plugged it back in. It has not booted since. They were having occasional issues with the PC before this...lock ups, etc.
I ran a quick test on the HDD and it came back OK.
Memtest came back no errors.
PSU tests fine.
I removed and cleaned the fans, CPU and heatsink and fan, and put some fresh thermal paste on. There are no overheating issues.
I removed all optical drives, and extra PCI cards, same results.
It freezes at XP splash screen in normal mode, and freezes when listing Windows files in safe mode.
This is where it gets interesting.....
***I have a Bart's PE made Windows XP boot disk that will boot to it's desktop, but then freezes. It just comes up with wallpaper, and then stops. I know it is a good CD, btw.
When it stops with the Win Boot CD, the HDD light comes on for a second, and then goes off for a few seconds, repeatedly.
***The HDD has the HP recovery partition. If I select F10 at boot, the PC states '...system recovery started...' it shows another screen (can't remember what), and then comes to a light blue screen and stalls. The Hard Drive light does the same thing as described above.
***Here's the kicker....Knoppix boots and runs fine. Both partitions on the Hard Drive are seen and accessible. Files can be copied, viewed, etc...
I plan on running a more thorough test on the hard drive later. I would think if it was an issue with the MBR or FAT I would not see the XP boot screen...is that right?...
I have no experience with a boot sector virus, but this resembles some of the symptoms I have read about.
I will run a virus scan from DOS.
I also just thought of something else. I will try the Win Boot CD with the hard drive disconnected and see what happens. I bet it boots.....
Any ideas?
Thanx,
Ron
I only had a short time to look at their machine today. I will get back to it late tonite, but was wondering if anyone had any ideas to get my brain working....
This is what I know so far:
The machine is a 2001 HP with XP Home that will POST, but not boot to Windows.
The antivirus software was not updated when the machine stopped working.
The day the PC stopped, someone had DL'd and opened many emails. The PC froze up completely. They unplugged the PC from the wall and plugged it back in. It has not booted since. They were having occasional issues with the PC before this...lock ups, etc.
I ran a quick test on the HDD and it came back OK.
Memtest came back no errors.
PSU tests fine.
I removed and cleaned the fans, CPU and heatsink and fan, and put some fresh thermal paste on. There are no overheating issues.
I removed all optical drives, and extra PCI cards, same results.
It freezes at XP splash screen in normal mode, and freezes when listing Windows files in safe mode.
This is where it gets interesting.....
***I have a Bart's PE made Windows XP boot disk that will boot to it's desktop, but then freezes. It just comes up with wallpaper, and then stops. I know it is a good CD, btw.
When it stops with the Win Boot CD, the HDD light comes on for a second, and then goes off for a few seconds, repeatedly.
***The HDD has the HP recovery partition. If I select F10 at boot, the PC states '...system recovery started...' it shows another screen (can't remember what), and then comes to a light blue screen and stalls. The Hard Drive light does the same thing as described above.
***Here's the kicker....Knoppix boots and runs fine. Both partitions on the Hard Drive are seen and accessible. Files can be copied, viewed, etc...
I plan on running a more thorough test on the hard drive later. I would think if it was an issue with the MBR or FAT I would not see the XP boot screen...is that right?...
I have no experience with a boot sector virus, but this resembles some of the symptoms I have read about.
I will run a virus scan from DOS.
I also just thought of something else. I will try the Win Boot CD with the hard drive disconnected and see what happens. I bet it boots.....
Any ideas?
Thanx,
Ron