booooo to officemax

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RevolutionNeo

Member
Jan 7, 2002
48
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Booooo to Officemax!!!!
Earlier today, I had the worst shopping experience ever at officemax!!! So bad, that I am calling for a boycott of thier services!!! (at least at the one store i was at). I was shopping at the officemax in rochester ny, S.T. plaza, for some cheap cd-r's figuring they would make some good christmas gifts. They didn't have the type I wanted (OOS) so I decided to do some other shopping. I noticed a brief case on sale, and since my brother just got his first real job after college, i figured it would be a good gift. All the display brief cases were in crappy conditions, the threading was poor, the insides dirty (like it had been used). So i went into the isles to find some more of the brief cases... of course the prices are not labeled correctly. A pimply 18yd sales associated asked if need help, and I figured I could have him do my dirty work by chasing down the price. He was as incompentent as they come, he said, "it looks like the one on sale." and that was as definative as he got. So I was like fine, if its the one on sale, I will buy it if not I wont.
So i head up to the cashier lanes to discover that only the customer service line is open, and there is foreign customer trying to dicker two-carts of merchandise with a pile of photocopied competitor adds. Apparently the man had been dickering for a while, because the man behind him had found a display office chair and made himself comfortable for a long haul. The cashier wasnt experienced, and needed a manager or something... I only had one item... and there are two employees just meandering around the cashier lanes doing nothing!!! not even talking to each other!!! just standing there. So after 5 minutes of no progress and an angry line of customers developing, I said screw it... put the brief case in plain site on an unused register and walked out of the store. Then the two numbskulls decide to go to work, they yelled at me as I walked out the door, assuming that I had stole something!!! They made me empty out my pockets!! I had some recently purchased ART supplies in my pocket with the sale slip. Then they asked me where the DVD's I had taken were (as if I shoved them up a bodily orafice or something). The bastards totally gave me the third degree without reason and never apologized, only walked back into the store acting like they just saved a burning orphanage!!!! When I finally get back, I called the 1800# at the officemax web site and wait 20 minutes on hold before I could release my anger to a complaint teller.
The part that really boils my ichor is if those no-good-sob's had actually helped the checkout procedure by opening another lane or assisiting the cashier, I would have purchased the stupid brief case and they would have a few less angry customers. But no! they have to sit around and act like they are the Secret Service!!!

If you have any similar stories, or perhaps any good tales about the benefits of filing a complaint let me know -or- if you want to join my boycott until those lazy sob's are fired from thier miserable careers, let me know.

rev CLIFFNOTES!
1.Officemax stores suck!
2. Stupid employees
3. Incompetent employees
4. Employees with no sense of how-to-work-efficiently
5. Employees think they are secret service
6. Boycott Officemax
 
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NokiaDude

Diamond Member
Oct 13, 2002
3,966
0
0
You COULD have asked one of the guys moping around to open a checkout for you. Of course the person next in line will go first.
 
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Scootin159

Diamond Member
Apr 17, 2001
3,650
0
76
Originally posted by: NokiaDude
You COULD have asked one of the guys moping around to open a checkout for you. Of course the person next in line will go first.
Click to expand...

Funny enough they were taking long enough that the person next in line went back & got a desk chair, wheeled it over and sat down in line. Ya think they'd get the hint....
 
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RagingBITCH

Lifer
Sep 27, 2003
17,618
2
76
Theye have no right to search you. Let them call the cops and let the cop yell at them for wasting his time. If someone asks me to empty my pockets I tell them fvck off. If I was stealing something I'd probably run anyway. You should have gone back into the store and yelled at those idiots
 
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Ness

Diamond Member
Jul 10, 2002
5,407
2
0
hmm.

Have you ever thought that the other checkouts probably didn't have any cash in the drawers, and therefore opening one would require someone to go to the office, ready the drawer, take it out, and go through a slew of manager crap to get it open... all while they were apparently very busy.

It seems to me that you shoulda just had the balls to go to the haggling foreign guy and told him to get lost... like, grab his carts and push them all the way to the back of the store. No joking here. No one should be rude enough to make other people wait like that just so their cheap dealin' ass can try to screw the store out of money.
 
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bubbadu

Diamond Member
Aug 30, 2001
3,551
0
0
They CAN NOT make you empty your pockets.. thats a lawsuit. At Staples, unless you see the person steal the item, and walk out the door, you can not do anything to them. In the past, Staples has lost lawsuits of upwards of 50 grand in cases just like yours. I would pursue this all the way up Officemax's corporate system. They simply can not force a search while inside the store like that.... if it goes high enough, at least with Staples, they will fire the on duty manager.
 
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Growltiger

Golden Member
Oct 11, 1999
1,924
0
0
Originally posted by: Scootin159
Originally posted by: spanky i love office max.
Click to expand...
Has anyone ever gotten one of those mail-in rebates back? I'm 0 for 3
Click to expand...

I've received every one of mine. You must suck at rebates ;) (j/k)

On another note, does a store have the right to make you empty your pockets like? Did they make you do it in the middle of the store or did they take you to a private room?
 
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virtueixi

Platinum Member
Jun 28, 2003
2,781
0
0
I was shopping at the officemax in rochester ny, S.T. plaza, for some cheap cd-r's figuring they would make some good christmas gifts.
Click to expand...

I'm glad I'm noton your list. However, if you decided to walk out in a rush, it might of looked to them as if you had taken something and decided to leave in a hurry. Maybe the search they did was a little much, but they certainly wouldn't of crossed the line if they had asked you to show them your bags. I don't understand why your taking this so personally? It could of happened to anyone. Bitching and complaining isn't going to change anything. Just move on, this sh!t happens to everyone.
 
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79Blazer

Golden Member
Nov 12, 2003
1,037
0
0
Originally posted by: bubbadu
They CAN NOT make you empty your pockets.. thats a lawsuit. At Staples, unless you see the person steal the item, and walk out the door, you can not do anything to them. In the past, Staples has lost lawsuits of upwards of 50 grand in cases just like yours. I would pursue this all the way up Officemax's corporate system. They simply can not force a search while inside the store like that.... if it goes high enough, at least with Staples, they will fire the on duty manager.
Click to expand...

Exactly. If some Office Max employee told me to empty out my pockets, i'd tell them to take a flying fsck, turn and walk out the door. This happened to me at a Rat Shack once.

I went in looking for something specific, didn't have it, so I started walking out the door. One of the store's lackies ran up to me and told me to take off my coat and empty my pockets. I asked why. He said "I seen you on camera and it looked like you put something in your pocket". Told him to piss off and started walking out the door. Apparently, this wasn't a good idea to him, becuase he decided it would be in his best intrest to grab my arm. I told him, "You got about 3 seconds to let go of me before you become part of someones rounds in the ER".

Needless to say, he thought I was blowing smoke up his @ss, and tried jerking me back inside. I say try, because, it's rather hard for a 5'7" skinny waif to jerk/pull around a 7' 330lb man. I applied pressure to his mandible, and he let me go.

EDIT: Clarification
 
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dman

Diamond Member
Nov 2, 1999
9,110
0
76
Office Max Sucks. Your beginning part about the one customer service register being opened and 3 folks standing around doing nothing is the norm for the Boynton Beach, FL store. Well, I assume it's the norm, I've basically stopped going there although everyonceinabluemoon I'll stop in. It's been the same every time.

OfficeDepot is not much better, but, they usually have 1 register and one cust.service line open. The cust.service folks actually seem trained there so unless the customer is not very happy/trying to skirt around some rules, it moves ok.

Haven't been to staples much, they just opened a store in my area and it's a bit outta the way.

Anyway, as for checking the pockets, that's wrong unless they had proof you stole something. Everything I've ever heard puts the store into a bad situation if they wrongly hold you up or accuse you of stealing. Thus, the stores I've worked at that have any kind of security are pretty anal about having evidence other than one person's suspicions. Like multiple eyewitnesses or video. Otherwise they'd rather write off the loss than risk the lawsuit.



 
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PlasticJesus

Senior member
Mar 16, 2001
412
0
0
Cut a hole in your pocket and don't wear any drawers. Go back to store and do same thing. When they tell you to empty your pockets, reach in there and pull your "thing" out. See how they like that.

Seriously, I find it all insulting. Those jackasses had no business asking you to empty out your pockets.
 
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dquan97

Lifer
Jul 9, 2002
12,010
3
0
It's true that they can't make you stop and empty your pockets. If they stop you and physically hold you (eg your arm), that's assault and battery, with a possible false imprisonment. I learned that from my business law prof, who was held on the arm at Home Dept by an employee, who suspected him of stealing because he bringing a bolt from home to see if it fits a nut.
 
rh71

rh71

No Lifer
Aug 28, 2001
52,844
1,049
126
Don't they have detectors at the door that would go off if you actually did steal something ?!
 
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