Book "warranty?"

[jumpr]

I got a book from my girlfriend as a gift and I've been carrying it around with my schoolbooks in my backpack. This morning, I pulled it out of my backpack and discovered that the binding is separating from the cover. It hasn't been subjected to any undue abuse - the other books in my bag have been there a lot longer and are in great shape.

Can I call the publisher and have them send me a new copy? Can I exchange it for a new copy at the store? I've never tried to get a retailer to honor a "warranty" on a book; is it possible to get a new one somehow?

EDIT: I emailed Random House and they're sending me a brand new copy free of charge! Now that's customer service.

 

[IronWing]

Oh hardcover, I thought you wrote hardcore. That I had an answer to but not for the question you asked.

 

[eelw]

Books have warranties??????

 

[jumpr]

UPDATE: I emailed Random House and they're sending me a brand new copy free of charge! Now that's customer service.

 

[mugs]

Glad you got a replacement. :thumbsup:

 

[drinkmorejava]

What's the book?

 

[jumpr]

Originally posted by: drinkmorejava
What's the book?

Link