I got a book from my girlfriend as a gift and I've been carrying it around with my schoolbooks in my backpack. This morning, I pulled it out of my backpack and discovered that the binding is separating from the cover. It hasn't been subjected to any undue abuse - the other books in my bag have been there a lot longer and are in great shape.
Can I call the publisher and have them send me a new copy? Can I exchange it for a new copy at the store? I've never tried to get a retailer to honor a "warranty" on a book; is it possible to get a new one somehow?
EDIT: I emailed Random House and they're sending me a brand new copy free of charge! Now that's customer service.
Can I call the publisher and have them send me a new copy? Can I exchange it for a new copy at the store? I've never tried to get a retailer to honor a "warranty" on a book; is it possible to get a new one somehow?
EDIT: I emailed Random House and they're sending me a brand new copy free of charge! Now that's customer service.
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