bluetooth compatibility issue

Gh0st2013

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Jun 12, 2013
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I recently built a PC, installing a legit and new OEM version of windows 8.

Not that it would matter but for the record, it is an MSI motherboard, with an i5 chip.

The keyboard I have requires bluetooth, so I purchased an adapter. The adapter I purchased is the Rocketfish Bluetooth RF-MRBTAD (providing bluetooth 2.1 connectivity)

When I attempt to install the software, holding the drivers I assume/hope, located here (http://www.broadcom.com/support/bluetooth/update.php) as well as the CD that came with the Rocketfish adapter, I get a compatibility issue:

"Broadcom bluetooth software"
"software for this device has been blocked becuase it might prevent your PC from starting correctly in the future"

With this exact same device, I was able to use the keyboard last week without a problem. Well, for a moment, before the apple keyboard I use decided to show issues but I only hope to get the the point I was at then, working software and failed keyboard connectivity.

I have searched for problems with this device, and as others found helpful, I ran it as admin, I changed the properties to work for xp sp3, and every other listed OS option to see what would work, none worked and windows 8 (advertised by this products wrapping) was not listed in the drop down menu.

Anyways. I looked under my programs to uninstall any bluetooth programs and there is nothing, nothing for me to remove, restart, and allow a fresh install of this software.

I did days ago install motionjoy for games and my ps3 controller, which was able to talk to my ps3 controller via bluetooth, but I was unable to completely set the controller up as well.

Basically, having sh*t luck with bluetooth, which I assumed would be simply plugging the small usb device in, and installing drivers.

So here I am, wondering why my computer claims this device can't install because it will effect my PC's start up process, and how to bipass whatever I must, inorder to use this clearly working hardware adapter, with its assumed useful software counterparts.
 

mfenn

Elite Member
Jan 17, 2010
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Hmm, this sounds like a Windows 8 quick boot issue. I searched for that error message and this post was the only hit. Can you update with the exact string that you see?
 

Gh0st2013

Member
Jun 12, 2013
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Hmm, this sounds like a Windows 8 quick boot issue. I searched for that error message and this post was the only hit. Can you update with the exact string that you see?

I'm googling for a terminal command or other type of command, but other than java inputs i see no instructions of getting the string you ask for, nor have i dont it before.
 

Gh0st2013

Member
Jun 12, 2013
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May have better luck using a Bluetooth 4.0 USB micro adapter:
http://www.newegg.com/Product/Produc...82E16833139027
That item also uses Broadcom drivers. The very latest Broadcom drivers have not been posted at the link you provided, but can be found here:
http://www.station-drivers.com/page/broadcom_wlan.htm
In the "Broadcom/WidComm Bluetooth 2070/20702" section.

i installed the drivers your provided, and it worked! i can not thank you enough. i hope it stays this way :D

now...off to attempt making motionjoy work with my ps3 remote ha
 

Gh0st2013

Member
Jun 12, 2013
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it seems motionjoy is the problem. whenever i try to set up motionjoy with my ps3 controller with my bluetooth dongle, it disconnects my keyboard and I am once again lost.
 

mfenn

Elite Member
Jan 17, 2010
22,400
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www.mfenn.com
I'm googling for a terminal command or other type of command, but other than java inputs i see no instructions of getting the string you ask for, nor have i dont it before.

A string is just a list of words. That last thing I typed was a string. In other words, please post the EXACT (word for word) error message that you receive.
 

mrouben

Junior Member
Oct 13, 2014
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Sorry to revive this thread, but I'm having a similar problem and can't find too much helpful info online. I have an Insignia (manufactured by Broadcom) USB Bluetooth 4.0 Adapter (in an attempt to get bluetooth low energy apps working on VirtualBox so I can test some apps). Using the installation CD they provide, the driver software from Broadcom always freezes and closes during installation, I have no idea why. So I tried using the HP repackaging of the Broadcom driver (http://ftp.hp.com/pub/softpaq/sp56501-57000/sp56715.exe) which is when I got the error that "This program has compatibility issues" and

"Broadcom Bluetooth Software has been blocked from running because it might prevent your PC from starting correctly in the future. Your version of Broadcom Bluetooth Software isn't compatible with this version of Windows." (I'm using windows 8.1)

I then tried using both of the following (http://www.station-drivers.com/index.php/downloads/func-startdown/784/) and (http://www.station-drivers.com/index.php/downloads/func-startdown/678/) but during installation I get "No Bluetooth device was detected. Please make sure that your Bluetooth device is plugged in properly in order to continue installation."

Is this because Bluetooth USB Adapters don't count as Bluetooth devices?
Furthermore, in device manager the USB to Bluetooth Dongle says "This device cannot start. (Code 10)" so I'm not sure if this is because the Broadcom software is not installing properly, or it can't be installed properly due to this error.

Any help would be greatly appreciated... I've been killing myself over this for the past week