Blue screen issue with Windows XP please help.

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btcomm1

Senior member
Sep 7, 2006
943
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Good point, I guess I can send them the dump files.

Well I don't know how I would send them the dump files, on their contact page they have saels support and tech support and for tech support you need to pay to send them anything. Maybe they have something else where I could send the files but I don't see it.
 

dclive

Elite Member
Oct 23, 2003
5,626
2
81
Originally posted by: btcomm1
Good point, I guess I can send them the dump files.

Well I don't know how I would send them the dump files, on their contact page they have saels support and tech support and for tech support you need to pay to send them anything. Maybe they have something else where I could send the files but I don't see it.

Most vendors don't handle that from individual users.

I wouldn't expect a free-product vendor to do that either.

That's why I suggest not bothering with AVG but instead just getting another AV product.
 

Markbnj

Elite Member <br>Moderator Emeritus
Moderator
Sep 16, 2005
15,682
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www.markbetz.net
Originally posted by: btcomm1
What free anti virus would you suggest instead of AVG?

I'm happy with Avast! although some people feel it is a fat suite.

Also, on the question of why AVG might be unstable on these machines, it could be a number of things. Might be a particular BIOS incompatibility, for example, if the AV program uses low-level I/O to scan the disk. If these are older machines you might want to look and see whether there are updated BIOS images for them.

Lastly, :thumbsup: to dclive :).
 

MrChad

Lifer
Aug 22, 2001
13,507
3
81
Originally posted by: btcomm1
What free anti virus would you suggest instead of AVG?

Check out AOL's Active Virus Shield. It's free and based off of Kaspersky's detection engine, which is widely rated the best in the business. I've had no problems with it on my machine, and as long as you don't enable AOL's "security toolbar" during the installation, there's no spyware bundled either.
 

dclive

Elite Member
Oct 23, 2003
5,626
2
81
Originally posted by: Markbnj
Originally posted by: btcomm1
What free anti virus would you suggest instead of AVG?

I'm happy with Avast! although some people feel it is a fat suite.

Also, on the question of why AVG might be unstable on these machines, it could be a number of things. Might be a particular BIOS incompatibility, for example, if the AV program uses low-level I/O to scan the disk. If these are older machines you might want to look and see whether there are updated BIOS images for them.

Lastly, :thumbsup: to dclive :).

Antivirus products shouldn't be able to hit into your BIOS. If it runs in Windows, it should be making calls through the Windows API to (cleanly, safely) touch your hardware - all through Windows.