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Blue screen crashed my friend's laptop...

M

Masas

Senior member
Hey guys...my friend has a laptop that won't load windows...
he was working on some stuff when he got a blue screen that sayd it was due to new software/hardware updates or something
he reset, and now it won't load windows...it gets stuck at the screen with the windows logo, where its SUPPOSED to be loading...
after a while another quick blue screen will pop up and it'll restart itself...

any idea what the problem is?
He has the HP Pavilion ze5170.
 
Can you log into Windows via SAFE mode.

Option A
1. Press F8 after the HP Splash/BIOS screen.
2. Select SAFE mode.
3. Log into Windows, in the RUN command line, type MSCONIFG
4. Go into the startup. Disable anything unnecessary, i.e.. Usually .exe from the system32 fold is important.

Option B.
1. Go into Device Manager, look for any new hardware that looks suspect.
2. Delete the device driver.


Option A or B: will require a reboot.
 
Originally posted by: Masas
wont even boot in safe mode....
it just gets stuck at the screen with the windows logo
Click to expand...

Was any of the data backup?

You can buy a laptop hardrive converter kit and mount it to a desktop. See if the Desktop can view your files?


You can then try to reinstall Windows again without a format, see if can bring it back to life. A repair install.
 
wait on the re-install and try this first, it's possible it's just some corrupted files.

boot to the xp cd, and select r for the repair (don't do the auto-repair you want to get to the console)

at the command prompt type int these commands

c:\fixboot<enter> then tell it yes if the option comes up it will attempt to repair the boot sector data on your hard drive, then,
c:\chkdsk /r<enter> this will run a full checkdisk on your files and filestructure and attempt to repair you data files and free space, this fixes a lot of problems and can help you from having to do a re-load.
 
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