Blizzard tech support rant

[duragezic]

I was playing Diablo 2 for a couple days then I go to log on to battle.net and it says incorrect password. I retyped it a bunch of times and it still says it is. I tried making a new account with the same user name and it says it is already there so my account wasn't deleted.

I didn't want to start a new account since I had a character already so my brother started one with his own character. Blizzard offers online tech support on battle.net at 10-12pm PT and 2-6pm on weekdays so I went in under my brother's account. Well I've been there since 1:30 pacific time and it still am and it is close to 2 hours with NO blizzard employees there. Wtf huh?

I emailed them a while ago and you get a automatic response with solutions to common problems like a FAQ. It says it the automatic response wasn't helpful then to reply to that and you will get a actual support person. I did that and then 2-3 days later I get like 5 automatic responses. I replied to one of those even though I should have gotten a actual person. It's been about 4-5 days since that with no reply.

This sucks!

 

[JohnGalt]

Microsoft has the best tech/customer support.
Support Microsoft Games!

 

[chipbgt]

try calling them next and see if that helps you get through any:

Technical Support
USA: (949) 955-1382

 

[BiB]

Diablo II has decreased my respect for Blizzard. Used to be a flawless company...certainly no more.

 

[prontospyder]

Why don't you try posting at the battle.net forums...you'll certainly get some help there....

http://www.battle.net/forums.shtml

 

[duragezic]

Well I would but it is dealing with a password so more than likely I would need to talk to Blizzard themselves.

Thanks for the phone # too, I'll try that if no one is on tech support through battle.net tomorrow.

Diablo II is awesome! Sure it's point and click but damn is it fun!

 

[NakaNaka]

Who makes SoF again, Raven??

I bought the game (this was before I got my Voodoo)

I go into the game and the resolution is at like 640 x 480 (even though my desktop is 1024 by 768) it automatticly went to this resolution. Because it was so small i couldnt hit the accept button to change the graphics config. I call them up they tell me to go get the new drivers and where so i do as told and my computer crashes. I call up tech support ( a new person) and he said the guy had no clue and he fixes my comp but i still cant play the game.

Sold it on e bay.

P.S. WHY IS E BAY A FORBIDDEN WORD