Blank Web Page with Placeholder Icon

[Swampster]

Good Morning,

I have an interesting problem. I have a client who cannot download from the Internet because when ever he tries to go to that site's download page, all he gets is a blank page with a placeholder icon in the upper left corner.

This is on a DELL with WinXPP/SP2, and I was able to find a Microsoft article (316537) on the subject, but it covered everything BUT XP. I tried following its suggestions, but it refered to things that weren't in the Registry.

Anybody have a suggestion on this??

As a temporary work-around, I installed Firefox, and that works just fine, but I would really be interested in finding the solution for Internet Explorer.

Thanks
the Florida Swampster:frown:

 

[meltdown75]

You may have some options disabled / enabled in IE that are either blocking content or blocking that particular type of download. The fact that it works in Firefox is a good indicator of this.

Try reverting back to the default settings in IE if you have changed them. If not, I'd just tell the user to use Firefox for that particular site. Good luck!

 

[jkoon]

Yea that KB article seems to be what you need to do, but the instructions are not very clear.


Just as a slight stab in the dark have you tried running spyware checking programs (ad-aware and spybot)?

 

[Swampster]

Thanks for your quick replies guys!

As part of my exploration, I had already reverted all security settings in IE to Default, and checked for restrictions in Restricted Zone and such as that. The XP-SP2 Firewall is set to default settings, and in any case, it still does it with it disabled.

I also ran SpyBot, AdAware, and Microsoft AntiSpyware on this system and they found nothing. In addition to all that, I dumped all temp and cache files from their various hiding places and just in case something was lurking there, I also dumped Prefetch . . .

Same results . . . still relying on Firefox to do what IE used to do before something bombed it <sigh>.

the Florida Swampster