Bizarre Sound Problem (Win98SE) - FIXED

exp

Platinum Member
May 9, 2001
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EDIT: Serial port 2 was the problem. I disabled it as cholley suggested and everything works perfectly now. :) Now I can avoid my fourth Windows reinstall in the past 3 weeks. What a relief...

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I just installed a new motherboard (Asus P4S333), power supply (Antec pp352x) and CPU (Intel P41.6A) and everything was working great. Then all of a sudden without changing any settings or installing any new programs I lost sound completely. I have since tried the following:

1) Changing sound cards...I have used both a Diamond MX300 and the onboard C-media 8738.
2) Changing PCI slots for the MX300.
3) Upgrading drivers for both the MX300 and the C-media.
4) Fiddling with the BIOS settings for onboard PCI audio and AC97 controllers.
5) Windows Update
6) Both speakers and headphones, both of which are known to work on other devices.
7) Unmuting and maximizing volume with Windows Volume Control.
8) Checked volume within each individual program (Quicktime, WinDVD, Musicmatch, Media Player).
9) Setting the preferred device with Control Panel/Multimedia Properties.
10) Enabling and disabling DirectSound/hardware acceleration with Control Panel/Multimedia Properties.
11) Checked device manager and there are no conflicts or errors detected.
12) Warm and cold reboots.
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13) Made sure DMA is enabled for all drives (as per bruincal's suggestion).

NOTHING. I get no sound when playing DVDs w/ WinDVD or Quicktime files but neither program seems aware that there is a problem because they run normally. OTOH, Musicmatch Jukebox gives me a short 1 sec. burst of noise during its splash audio when starting but cuts off abruptly, and freezes when an mp3 file is played. Windows Media Player spits out randomly spaced sound <1 sec. bursts when attempting to play an mp3 but does not freeze/crash.

I am stumped. What other factors can affect audio playback? I don't see any way that this could be a hardware problem so is it some kind of problem with Windows itself? Reinstalling is a PITA but there seems to be no other choice. I would greatly appreciate any help/advice. Thanks.
 

bruincal

Senior member
Feb 26, 2002
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this is probably not the culprit, but make sure you have DMA enabled for your hard drives ... i had a cmedia sound card ... and because my hard drive was only in PIO mode (not DMA), the sound kept skipping and kept stopping and at going at split-second intervals ...
 

exp

Platinum Member
May 9, 2001
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Good idea, bruincal, I know DVDs have been known to skip badly if DMA is not in use.

But I just checked and DMA is enabled for all drives. One more possibility to rule out, I guess...
 

exp

Platinum Member
May 9, 2001
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<< go into bios under integrated perif. and disable on board serial 2 >>


YES, that did it!! :D How did you know? Serial port 2 was enabled by default, even though the second port is not even connected to the motherboard. Funny, I know serial port 2 can cause conflicts with modems but I've never heard of it messing with sound cards before.

Thanks a million guys. :)