I'd take the advice and look at a hybrid designed for women......and forget the dropped top tube. That's something that's just a carryover from "olden" times of skirts, etc. A dropped top tube bike is not as rigid in the front triangle as a standard built frame. Otherwise, men would be riding dropped top tube bikes. After all, if one happens to suddenly come off the saddle and hit the top tube, who is going to have the worse hurt....a woman or a man who has much more externally exposed bits 'n' pieces to hurt?
I'm riding a Cannondale R800 Feminine......frame size is a 50cm, but when compared to a man's version, the frame equates in geometry, sizes of top tube length, seat tube length, etc., to a 48cm. The head tube angle is slightly different, the shifters have a shorter reach, crank arms are shorter......a lot of very subtle differences that, in total, make for a very different fit on the bike.
But using a pure road bike for commuting through town, while is done every day by a whole host of people, isn't really the ideal solution. Road bikes are made for one thing, speed. They're made as light as possible, frame made as stiff as possible to put as much pedaling energy into moving the bike and not flexing the frame, and putting your body into as aerodynamic position as possible to reduce wind resistance losses.
But what makes road bikes great for racing or long, fast rides kind of makes them suck for getting through traffic. They can have twitchy steering (steep head angles)....you don't turn a road bike's front wheel to steer as much as you tend to just lean it to turn in corners. (This is why a lot of road bikes end up with what is known as indexed fork bearings.....the bearings in the head tube that support the fork and do the turning rarely move from straight ahead position, so eventually the ball puts a "dent" into the straight ahead position, indexing the bearings and fork to a straight ahead position. Can easily be felt.)
The energy efficient, stiff frame.....great for distance riding....will beat you to death on bad surface streets. The riding position is not the best for dealing with traffic and keeping a close eye out for car doors, peds, etc.
A hybrid, on the other hand, puts one in a much more upright riding position, better for scanning traffic ahead, watching out for suddenly appearing obstacles, etc. The steering is not as twitchy from a slacker head tube angle.....but the slower steering does put in a bit more "safety" into emergency maneuvers......harder to radically oversteer the bike, as one can do with a road bike. And putting a shorter stem on a man's road bike to fit a woman just compounds that problem.....makes the steering faster and can be much twitchier. (You want to try to have the handlebar bisect the front axle when seated and looking down. Handlebar "behind" the axle gives "faster" steering....needs less steering input to produce a given turn. Handlebar "ahead" of the axle gives slower steering....more input needed to produce a given turn.)
Honestly, a hybrid just makes more sense for a commuter/get around bike. More upgright seating, more appropriate steering, etc. And a good hybrid can be about as light as a fair road bike in weight. Depends a lot on frame material chosen and componentry put on it.
Oh, and there have been road bikes with shocks on them.....Cannondale put out the Silk Road series for a decade or so. Headshock front end w/carbon fiber fork, about 1-1.25" travel, and could be locked out to be completely rigid. Rock Shox put out the 700C Ruby front shock......fit road bikes and hybrids (where you typically saw the Ruby installed.) Again, 1-1.25" travel and had lockout. But both exacted a weight penalty and were not great solutions to bad roads...but they did work.
I think more comfort would be found if taking frame materials into consideration:
CroMo steel.....fairly flexible (given that flexible is a relative term), but typically heaviest of the used frame materials, until you get to Waterford-type frames and costs, meaning CroMo steel can be made light but takes a lot of work, butting, etc., which adds a lot of expense, not found in most typical bike store bikes. Almost no fatigue life issues, but does have a rust problem if not protected.....inside seat tube on top of bottom bracket shell is most common place for "hidden" rust......sweat, water from H20 bottles, etc., seeps down past the seat post and pools on top of the bottom bracket shell producing rust.
Aluminum....easiest material used to make a light, stiff frame. But has a perceived fatigue life issue (which can happen...saw a friend's Pinarello snap its chain stay just behind the bottom bracket). Also, one of the more difficult materials to weld correctly....very easy to overheat and burn through if not paying attention. 6000 series alu. has to be heat treated after welding to regain its strength, 7000 series doesn't, but 7000 is seen by some as being a more "brittle" metal.
Titanium.....strong, almost no fatigue issues (although Ti can fatigue and break eventually). Flexible and smooth riding in most cases. But expensive, not the lightest frame material, and few bike companies use it.
Carbon fiber.......strong, light, stiff, easily tuned when laying up to get whatever you want out of the frame. But expensive, can fracture and break.....can sometimes shatter in crashes but more likely to crack in that instance than shatter. Very good vibration damping properties.....