Big RMA/Contact Problem with X2 3800+

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MikalCarbine257

Senior member
Dec 27, 2004
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Well I just bought a VERY nice X2 3800 from ST here at AT, despite it being such a great CPU it died fairly quick ahha

I now have to RMA this, it is a retail chip so it should be no problem right? Wrong. Upon going onto the AMD website and registering the CPU for an RMA, I get an error that the Serial isn't in their database and to call their regional tech support, which is just a redundant recorded system that tells me everything I already know about what is on their "new support website" (which is poorly coded btw)

Then I figure I can RMA it through Dell, where the CPU was purchased. I go to the website and try to file a return but all they want is a service tag, which obviously a X2 3800+ DOESN'T have... I e-mailed AMD support twice and have yet to recieve a response. I just e-mailed Dell and hope they can pull through, but I won't hold my breath.

Any help with this situation would be GREATLY appreciated
 
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MikalCarbine257

Senior member
Dec 27, 2004
574
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I was testing it at stock with prime95 and it locked up, and the second time it locked up when it rebooted I got 3 LEDs
 
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Technonut

Diamond Member
Mar 19, 2000
4,041
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Originally posted by: TankGuys
I presume you overclocked the chip, yes?
Click to expand...

From his thread Here seeking and finding one, it seems yes....

I would really like to find a LDBHE 060#TPMW, XPMW, LDBHE 0600 or higher, or one that can do close to ~2.8-3GHz on air or water
Click to expand...

MikalCarbine257: RMA'ing components that you burnt is frowned upon here. Be responsible.... "You burnt it-You bought it" It is not the manufacturers fault that you ran the processor out of spec.


EDIT: I posted before your last reply.... Even if you were testing it @ default settings... The other person must have ran OC'ed to meet your buying guidelines. I would take it up with the seller. The processor still does not qualify for RMA....
 
jpetermann

jpetermann

Diamond Member
Feb 27, 2001
6,751
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The CPU knows when it has been overclocked, and it automatically send AMD its serial number, which is deleted from their database of valid serials for RMA. Sorry man, you are ool with that overclocked chip!



















:p
 
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MikalCarbine257

Senior member
Dec 27, 2004
574
0
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Originally posted by: pastorjay
The CPU knows when it has been overclocked, and it automatically send AMD its serial number, which is deleted from their database of valid serials for RMA. Sorry man, you are ool with that overclocked chip!









:p
Click to expand...

lol gg

 
TankGuys

TankGuys

Golden Member
Jun 3, 2005
1,080
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Originally posted by: MikalCarbine257
Well I just bought a VERY nice X2 3800 from ST here at AT, despite it being such a great CPU it died fairly quick ahha...
Click to expand...

I'm not trying to be mean here, and I know it sucks when a chip dies, but from this statement, it looks like it was overclocked.

If it has, you have no warranty. The problem is that when people accidentally damage processors by a 'bad' overclock, then they return them, it costs *everyone* money. How do you think AMD pays for all these wasted chips? By raising prices on everything else.

Again, please don't think I'm trying to pick on you or anything, and maybe I'm wrong - maybe it wasn't ever overclocked. All I'm saying is that if you did OC it, don't try and return it, it just sticks everyone else with the burden.

 
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F1shF4t

Golden Member
Oct 18, 2005
1,583
1
71
Originally posted by: TankGuys
Originally posted by: MikalCarbine257
Well I just bought a VERY nice X2 3800 from ST here at AT, despite it being such a great CPU it died fairly quick ahha...
Click to expand...

I'm not trying to be mean here, and I know it sucks when a chip dies, but from this statement, it looks like it was overclocked.

If it has, you have no warranty. The problem is that when people accidentally damage processors by a 'bad' overclock, then they return them, it costs *everyone* money. How do you think AMD pays for all these wasted chips? By raising prices on everything else.

Again, please don't think I'm trying to pick on you or anything, and maybe I'm wrong - maybe it wasn't ever overclocked. All I'm saying is that if you did OC it, don't try and return it, it just sticks everyone else with the burden.
Click to expand...


By the way just to mention dont u think amd includes in their prices to account for all the things which could happen, like failures and caused failures. If u dont take into account the possible defect and damage rate into ur prices u gotta be outright stupid.
So in that account, no, having some people return things they broke will not effect the prices much, possibly in the future it will. (but their margins for failures are already much larger than actual failures)

From what i saw in his posts he did not mention that he overclocked it.

Now i had my 6800ultra which had a defective dvi port which i sent back for rma, now this card had the early bios which had issues with different clock speeds, so i had to set the 3d and 2d clock speeds manually. This sorta came to bite me back as i told them i did that, in their reply i was supprised, they pretty much said that they dont care if their buyer do resonable overclocks, cause the chance of failure from a small overclock is nothing, if the card was meant to fail it is gonna fail (as long as voltages are not raised)

From this my ideology is, that if ur stupid enough to put hight voltages through ur chip then its ur fault, but using stock voltage and bumping the frequency up and doing better controll of temperature, i dont think that would qualify as me causing damage, as if the chip outright fails (dies) it would have died anyways. (it could become unstable with the overclock and work fine at stock and that would be fine)

Another point to think of is if ur board overvolts at stock, (ie my second comp in sig runs my venice at 1.45v and i cant adjust it, cant change voltage) if the chip dies is that qualified as my fault? I dont thin so.
 
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Duvie

Elite Member
Feb 5, 2001
16,215
0
71
Lets all stop and at this point take his word for it....

If it is a retail chip then the serial number you give the RMA dept (by the way call them and talk to a human) is on the heatsink that came with the retail cpu....Is that the number you are using??? Perhaps what you have is an OEM chip???

I dont know the answers to these so if you can answer them we can go a bit further....


AMD cpus at Dell???
 
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MikalCarbine257

Senior member
Dec 27, 2004
574
0
76
It is a retail PIB chip, when I call their numbers all I get are the recordings, I can never get through to a human, which pees me off. Dell just replied to my request and they needed some more info from the invoice, hopefully from there I can get this show on the road
 
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Duvie

Elite Member
Feb 5, 2001
16,215
0
71
The only time I have RMA'd an AMD chips was an Athlon XP from my sons PC and i talked to a human....This was just 10/05...I gave them the serial number on the fan mounted to the heatsink...They sent me back a cpu greater then what I had...I gave that to the wife and gave my son my winchester A64 3000+....

Recordings??? Are you getting recordings saying you are not calling at their operation times??? I am not sure where their support dept is located in the continental US....
 
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MikalCarbine257

Senior member
Dec 27, 2004
574
0
76
Nah I am calling in their operation times, something AM to 5PM PST, I called at 3ish today. They have a new RMA system online and the recordngs just love to flaunt it, even though it is quite glitchy
 
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