BFG Warranty Service... Teh Crap!

[imported_wired247]

Upon receipt of my BFG 9800 GX2, I immediately ATTEMPTED to submit the online registration on March 25th.

I inputted my card's BFG serial number and the UPC number, but the website seemed to reject the information, kicking me back to the same form after I clicked submit.

So, I tried inputting ONLY the BFG serial number, and it said that I was now registered, but that I would have to go through additional steps to send proof of purchase to warranty@bfgfixx.com

So I sent my newegg invoice and all the required information. This was March 25th. No response, and my card still does not show up as registered on the website.

My account shows "1 product registered" but I cannot view details about the product. It says I am still missing proof of purchase. This is, of course after I have sent the original email on 3/25 and 2 "refresher" emails in the past 5 days or so to get the ball rolling.

Still have not received a single email back.

This is getting pretty ridiculous. I sure hope I never have to RMA something to BFG.

 

[Dazed and Confused]

Really ? I find BFG and thier lifetime warranty to be the easiest to deal with.

Snags happen and should immediatly be filed in the folder labeled " Shit happens " . If it's saying u have a card registered then it's prob already done. If your card has thier lifetime warranty I wouldn't worry as I've returned many 2nd hand cards where I wasn't the orriginal purchaser and they've not once made me lie to them and say I bought the card from a shop or anything, they just replaced them all Matter of a fact, I sent them a DOA 6800 OC and they sent me a 7800GS OC Now that's service.

 

[imported_wired247]

How about ignoring me for 11 days? That sound like shit happens?

 

[Dazed and Confused]

Computers handle all their e-mail and computers hiccup time to time so, yes. Shit happens. I'll never swear off a company before I know exactly whats going on.

I know we all want everything to go perfectly smoothe 100% of the time but not a damn one of us are GOD's, therfore we are all bound to fuckup now and then. So how is it you want BFG's people to be perfect when neither you or I or anyone on this planet are ? TBH BFG does a damned good job overall and what's happening to you doesn't happen often and when they realize you feel they did you wrong I'm sure they'll appologize and you might even get some sort of freebie out of the deal just because they are in all reality that nice.

Chill man "Everything is gonna be all right" .

Just remember, if you go to McDonalds and order a double cheeze burger w/o mustard and you get one with mustard it doesn't mean they didn't make your burger properly. It probably just means that the person gathering orders that bags more orders in 30 mins than you'll eat in a month or more made a slight mistake. In short, we're all human and bound to fuck up sooner or later so try not to get mad at the rest of us for being . . . . human.

 

[imported_wired247]

They give me 30 days to register, they already burned more than a third of that without so much as a "we are looking into it" email. I'm chill. I'm not freaking out. I know I'm going to get it registered eventually and I know everything is alright. That doesn't mean BFG is any more professional than I am giving them credit for being, and this post is merely a stab at their professionalism.

11 days is a long time. Your post is approaching fanboyism. I am the customer and I purchased their flagship product. I want an email within 1 week. It's not too much to ask.

Obviously next step is to call them up on the phone, which I will do if they continue to ignore me. However, that is usually an inconvenience that I don't like to participate in, if for no other reason than I hate not knowing how long I'm going to be on hold.

 

[CP5670]

They must have become much more stringent in recent years. I replaced a 6800GT with them in 2004 and didn't have to register anywhere or give a proof of purchase. A single phone call and giving them the serial was all it took. The entire process (from calling them to getting the new card) took about two weeks, which is fairly standard for most computer parts.

 

[JAG87]

Originally posted by: wired247

Your post is approaching fanboyism.

It's not fanboyism, he is simply saying that BFG support kicks ass, and he is 100% right. Don't worry about the stupid email, hold on to your invoice and if you ever have a problem with the card, you call them and you will actually get reasonable people on the other end of the line. As long as you can prove that you purchased the card, your ass is covered for life.

This is my experience with BFG: had two 7900 GTXs, one came out of the box with the heat pipes dented; called them, replaced in 2 days. Sold both cards when the 8800s came out, one card turned out to have artifacts (must have been the bottom card when I was running SLI cause I never noticeced any artifacts). The person who bought that card called BFG, card was replaced without even showing an invoice. This was a while ago obviously, before they made the new warranty policy. Now you would need an invoice.

 

[n7]

I haven't had to deal with BFG for warranty yet, but i've heard nearly nothing but good things.

I'd give them a phone call.

Somewhat of a PITA, but i find that often works better, especially relating to warranty stuff.

 

[imported_wired247]

I'm gonna forget about it for another week, then if I still haven't gotten any email back, I'll give them a call.

In the meantime... I believe I have a ways to go in bioshock. later

 

[Dazed and Confused]

Originally posted by: JAG87

Originally posted by: wired247

Your post is approaching fanboyism.

This was a while ago obviously, before they made the new warranty policy. Now you would need an invoice.

Actually I sent the 6800 OC to them last month and got the 7800GS OC in its place with no questions They didn't ask me for any proof of anything. Heres the jist of that RMA :

Me : Ma Vid Card is FUBAR . . . HALP MA !

BFG : Orly ? Gib et 2 meh. Here is yer RMA numba.

Me : FN SAWEEAT !

BFG : Yo is welcm

Me : Yo, dis 7800GS is pur PWNAGE !!! Tyvm !!!

BFG : Ywvm Here hab a chezbrgr

THE END !!!

 

[CalvinHobbes]

My registration went through quick and I got an email response immediately. Servers must have been tired when you tried.

 

[2dt Drifter]

Originally posted by: Dazed and Confused

Originally posted by: JAG87

Originally posted by: wired247

Your post is approaching fanboyism.

This was a while ago obviously, before they made the new warranty policy. Now you would need an invoice.

Actually I sent the 6800 OC to them last month and got the 7800GS OC in its place with no questions They didn't ask me for any proof of anything. Heres the jist of that RMA :

Me : Ma Vid Card is FUBAR . . . HALP MA !

BFG : Orly ? Gib et 2 meh. Here is yer RMA numba.

Me : FN SAWEEAT !

BFG : Yo is welcm

Me : Yo, dis 7800GS is pur PWNAGE !!! Tyvm !!!

BFG : Ywvm Here hab a chezbrgr

THE END !!!

that has got to be one of the funniest things ive read on here in a while. props.

 

[blanketyblank]

Are you sure you had 30 days to register? I heard BFG was one of the few companies that didn't require you to register till shit went wrong. I bought an gts recently and haven't registered it yet so it would be good to know.

 

[n7]

That just changed recently; one now has to register :thumbsdown:

I really liked when they weren't forcing that, but all good things come to an end

http://www.bfgtech.com/warranty.aspx

In connection with such Limited Lifetime or Ten Year Warranty, all BFG graphics cards introduced on or after February 21, 2008 must be registered on www.bfgtech.com within thirty (30) calendar days of the original purchase date to activate the limited lifetime warranty or limited ten (10) year warranty. Products not properly registered will be covered by a one (1) year limited warranty from the date of purchase. Proper registration includes submitting proof of purchase to BFG.

 

[blanketyblank]

So I guess that doesn't apply to me then since the 8800 GTS 512 should have been launched some time in December 2007-Jan 2008. I bought it on March 8th or so though. On the other hand if your card qualifies it does seem that by registering you get their new trade up program which gives you 100 days to step up vs. EVGA's 90 days.

 

[Schfifty Five]

Originally posted by: wired247
I'm gonna forget about it for another week, then if I still haven't gotten any email back, I'll give them a call.

In the meantime... I believe I have a ways to go in bioshock. later

Why wait? You already waited 11 days which is stupid on your part.

Next thing you know, you're going to make another post crying about how BFG is still ignoring you but in reality it is just you who sucks at registering/internet/life. And then when someone like Jag87 comes along and tries to be helpful, you turn around and be a complete ass towards him.

How old are you? You sound like you're still in your teens by the way you cry/whine. All of this could have been resolved if you just simply gave BFG a call. Oh but wait, you said it was an inconvenience to you b/c you don't want to be put on hold. Yeah, whatever. Sound like you are just afraid to actually have to talk to a real person over the phone.

Grow up, you should be able to handle these situations without you making some lame ass post.


So your first post is to come in here and start flaming someone? Where's the common courtesy? Read it in the guidelines here

Member and Posting Guidelines

We ask for respect and common decency towards your fellow forum members. This includes adhering to the following guidelines which will be enforced via a combination of member request and moderator discretion.

1) No trolling, flaming or personally attacking members. Deftly attacking ideas and backing up arguments with facts is acceptable and encouraged. Attacking other members personally and purposefully causing trouble with no motive other than to upset the crowd is not allowed.


esquared
Anandtech Senior Moderator

 

[imported_wired247]

Originally posted by: Schfifty Five

Originally posted by: wired247
I'm gonna forget about it for another week, then if I still haven't gotten any email back, I'll give them a call.

In the meantime... I believe I have a ways to go in bioshock. later

Why wait? You already waited 11 days which is stupid on your part.

Next thing you know, you're going to make another post crying about how BFG is still ignoring you but in reality it is just you who sucks at registering/internet/life. And then when someone like Jag87 comes along and tries to be helpful, you turn around and be a complete ass towards him.

How old are you? You sound like you're still in your teens by the way you cry/whine. All of this could have been resolved if you just simply gave BFG a call. Oh but wait, you said it was an inconvenience to you b/c you don't want to be put on hold. Yeah, whatever. Sound like you are just afraid to actually have to talk to a real person over the phone.

Grow up, you should be able to handle these situations without you making some lame ass post.

Who was it that pissed in your cheerios this morning?

You come in here just to flame?

I'm 25 and I'm getting a PhD in chemical engineering. You are XX and you are an internet flamer. You win?


Please, just mind your own business...

Also... it is per BFG's suggestion that I submit proof of purchase via email, not my idea. I am going through their specified channels. I will call if this channel fails, after all I have 30 days.

Really, you're way off base to attack me here.

 

[Schfifty Five]

Originally posted by: wired247

Originally posted by: Schfifty Five

Originally posted by: wired247
I'm gonna forget about it for another week, then if I still haven't gotten any email back, I'll give them a call.

In the meantime... I believe I have a ways to go in bioshock. later

Why wait? You already waited 11 days which is stupid on your part.

Next thing you know, you're going to make another post crying about how BFG is still ignoring you but in reality it is just you who sucks at registering/internet/life. And then when someone like Jag87 comes along and tries to be helpful, you turn around and be a complete ass towards him.

How old are you? You sound like you're still in your teens by the way you cry/whine. All of this could have been resolved if you just simply gave BFG a call. Oh but wait, you said it was an inconvenience to you b/c you don't want to be put on hold. Yeah, whatever. Sound like you are just afraid to actually have to talk to a real person over the phone.

Grow up, you should be able to handle these situations without you making some lame ass post.

Who was it that pissed in your cheerios this morning?

You come in here just to flame?

I'm 25 and I'm getting a PhD in chemical engineering. You are XX and you are an internet flamer. You win?


Please, just mind your own business...

Also... it is per BFG's suggestion that I submit proof of purchase via email, not my idea. I am going through their specified channels. I will call if this channel fails, after all I have 30 days.

Really, you're way off base to attack me here.

Actually, I'm right on the money flaming you here. I call it as I see it. You come off as a whiny child in your first post. You continue to complain but you decide to just "wait" it out even though the main reason you are upset is that you've been ignored for 11 days already. Your logic doesn't make sense. On one hand, you say you have 30 days and everything will be all right...yet you adamantly complain about the 11 days of being ignored. So where do you stand!?

Common sense would have told you to call them after a couple days of not hearing anything. And again, you're so caught up in the "i'm the customer so anything I do is right" mindset that you snap at others genuinely trying to give you a fair and honest opinion. Please tell me what would be so hard about calling BFG up and asking about the status of your registration?

I just can't stand cry babies like you who could easily solve so many of their trivial problems by using common sense (ie, making a simple phone call), but instead come here and make a stupid/lame post.

You may be 25, but it's really hard to tell from your posts. Simply put, you could have easily solved your own trivial problems that no one gives two sh!ts about by just calling.


I would have let the first flame go with a warning but you came back to rip this guy again and he didn't even say a bad word to you except say you're off base. Take a week off and read the guidelines Ito learn about courtesy to your fellow members.

Member and Posting Guidelines

We ask for respect and common decency towards your fellow forum members. This includes adhering to the following guidelines which will be enforced via a combination of member request and moderator discretion.

1) No trolling, flaming or personally attacking members. Deftly attacking ideas and backing up arguments with facts is acceptable and encouraged. Attacking other members personally and purposefully causing trouble with no motive other than to upset the crowd is not allowed.


esquared
Anandtech Senior Moderator

 

[nanaki333]

INTERNET TOUGH GUYS! cause talking shit in real life is dangerous.....

 

[Keysplayr]

Schfifty Five, no personal attacks are allowed in here. Go read the sticky at the top of this forum. Learn it. Live it. A moderator of this forum has been notified.

 

[Dazed and Confused]

I'd just go ahead and give them a call, never hurts and they always answer the phone

 

[nycxandy]

I'm in the same dilemma. I registered my 9600GT on their website, but it required me to submit a proof of purchase to complete it. I e-mailed it about a week ago and still no change in status. I sent a follow up e-mail and haven't gotten a reply. So I called them and they told me that they did receive my proof of purchase and everything was alright. They also said that the system is new and thus might take longer than usual for things to go through. I can attest to that since the system was different back then when I registered my old BFG 6800GT. The new system also required me to create a new login. Anyway, I wouldn't worry much about it if I were you. BFG support is top notch.

 

[imported_wired247]

Their warranty staff finally got back to me via email. It took a while but at least they got it done.


Also, completely un-related to my issue, here is what a friend of mine said about BFG on another forum

I'm calling them up on their 24/7 phone support to get an RMA so I can send back my 2nd messed up card (see other thread) well I was on the phone for 10 minutes or so waiting for a person then I got a recording, my estimated wait time is 4 minutes and xx many seconds. I thought to myself, damn they sure do have this wait time down to a T...
..

..

...

...

FOURTY MINUTES LATER!!!!!!

I'm still on hold.

thankfully I have speaker phone and the phone is just sitting on my desk playing the same shitty song over and over again.

P.S its not just this one time I had to call them 3 times before due to the RMA stuff for the last card and all 3 calls were damn close to an hour wait.
called them at 6pm 10pm and twice after 12.

And another one. Ironically (or maybe it's NOT ironic) he had a problem registering the 9800 GX2 also!! Although he was able to get a human being on the phone promptly.

hmm I called about my 9800GX2 registration problem two times and both were quickly answered and prompt. Hell the guy even spoke english with an accent I could understand.

 

[SlowSpyder]

I bought a 6800 series BFG brand card some years back. My experience with them was pretty bad, bad enough that I have not bought any BFG product since then and don't plan to if it can be avoided. I'm sure everyone has different experiences with different companies, some good, some bad... and I'm sure BFG has been good for many people. But, I plan to avoid their products.

 

[imported_wired247]

It really comes down to the quality of their staff and management.

If BFG is fantastic 6 days out of the week, but they really phone in the performance on certain days (maybe manager's day off?) then you can't really call them a good company. That is the simplest explanation for some people getting outstanding service and other people getting terrible service.

Professionals get the job done on each and every work day, not just when it's convenient for them or they're being monitored.


It's still good to know that they will get something done if you stage a battle of attrition and persistently bug them to help you.