Beware getting an RMA from I/O magic on a HiVal product.

[Hellrazor]

:| Tried to get these guys to provide a RMA # on a PCMCIA CDRom drive-No such luck- Back a few months ago when HiVal was doing all it's own customer support, they happily with no hassle provided me with a *NEW* wallwart power supply for my CDRom. Now I/O "Magic" (actually the only 'magic' these guys know is the old "bend-over-&-watch-the-dissapearing-salami" trick)won't accept the hand-written receipt I got when I purchased the drive from one of those traveling "Computer Shows" that travel the Fair curcuit through my town that legibly denotes part number & product name/description. First, this has got to be the crappiest external CDrom drive I've ever dealt with: the flimsy case & tray (tiny screws would fall out every few uses), the excessive spin-down time & the intermittent eject mechanism dosen't make me wonder why HiVal has dropped this product from their line. Simply put folks, don't but this poorly designed & manufactured rebadged garbage. Spend the extra couple of bux for the name brand company who won't make you jump through a dozen hoops & a half an hour on hold only to have your RMA denied for some B.S. reason.

 

[littletemple]

???????????????????????? wrong place for this.....brag & moan.....

 

[stso]

no idea about IO Magic
but my experience with Hi-Val was bad.
Hi-Val CDROM is simply garbage IMO ........
I had one that was broken within two month, and I RMA is, they send me a refurbuished one, which died again within a month ...... after that, I stop buying Hi-Val product even if they're free after rebate.

 

[Rab]

<< for the name brand company who won't make you jump through a dozen hoops & a half an hour on hold only to have your RMA denied for some B.S. reason. >>



Photoshop is your friend.

If the receipt has a business header, they should've honored it.

 

[weepul]

i've used Hi-Val cdrs and they werent that bad imo.

and yea, this is the wrong forum to post this.

 

[Kwad Guy]

Hi-Val, like I/OMagic (great comment about the Salami, Hellrazor LOL!)
doesn't MAKE anything. Everything they sell is rebadged. Mostly
from the lowest cost suppliers. That means most Hi-Val CDroms were/are
from Lite-On. So saying Hi-Val CDroms suck == Lite-On CDroms suck.

Which is true.

Kwad