I just got the 19" KDS monitor I ordered. Unfortunately, this monitor is clearly used. The box was really beat up and had been opened and resealed. There is an extra plactic packing slip container on the box which had been opened. There are advertisements on the exterior of the box for included software which was not there. The documentation had obviously been used. I thought selling used goods as new was illegal. Anyway, I was pretty hot when I called them and they offered to exchange it. I'm going to look it over carefully before I decide to keep it or not. Unfortunately, an exchange would be a giant PITA and I think if I exchange it my $80+ ecs (shopping portal) rebate will be screwed up. I know that is the last business they will ever get from me. Anyone else have problems with these ripoff artists?