Best monitor AND support?

[hirschma]

My 6 month Gateway 24" monitor just died - probably the power supply. It won't turn on.

I'm currently in my 4th phone queue, and have been on hold for 80 minutes thus far - I keep on getting xfer'd from one phone person to another.

The web based support doesn't seem to work; it doesn't recognize my serial number.

Who wins in terms of not only making a good monitor (and I loved the Gateway until it died), but also being responsive regarding issues like this?

 

[hirschma]

Sorry to bump my own thread... but trying to be fair....

Gateway finally "troubleshooted" my monitor after 100 minutes on the phone. Yup, its dead, Jim.

To their credit, they're shipping out another monitor for arrival by Thursday, no charge, and I think that they're paying for return shipping, too.

Nonetheless, it took _way_ too much time for that to happen. Is anyone better than this? I'm going to be buying a couple of new monitors in the near future, so support will factor into the equation pretty heavily.

Thanks!

jh

 

[CP5670]

If you mainly want phone support, NEC was very good with that at least a few years ago. From what I can see you're getting a good deal from Gateway though, with how they're handling your replacement. In general, monitor companies have very good RMA systems, much better than the norm for most other types of computer hardware. Many of them give you advanced replacements without any extra fee and pay for shipping both ways. The only other place I've seen this is with certain memory/PSU companies like OCZ.

 

[hirschma]

Yeah, my bitch was that it took almost two hours on the phone to get an RMA, and that there was no opportunity to use their faster Web support. I consider that to be a terrible theft of my time.

I'd rather pay more and not every have to deal with such foolishness, or frankly, get a cheap-but-good monitor and treat it as disposable.