KDS USA, Inc. warrants your new Radius flat-panel display monitor against defects in materials and workmanship for a period of thirty-six (36) months from the date of original purchase of the new product. If a copy of the original proof-of-purchase is not available, the warranty period will be considered to begin from the date of manufacture.
The limited warranty covers parts (including the backlight) for twelve (12) months and labor for thirty-six (36) months. Any product defect not originating from defects in materials or workmanship will not be considered covered under warranty. In the unlikely event that a component should fail during its warranty period due to a defect in materials or workmanship, KDS will, at its discretion, repair or replace the entire monitor with a new monitor, if available, or with a re-certified display of equal or greater value.
For failures occurring within the first (90) days of ownership, KDS will arrange for pick-up of the defective unit from points within the continental U.S.A. The customer's original proof-of-purchase will be required to establish the original date of ownership for this pick-up service. The customer is responsible for freight charges of replacement units beyond the first ninety (90) days.
KARES (KDS Advanced Replacement Express Service) is available as a means to expedite shipment of a replacement monitor to the customer before the defective unit has been returned to KDS. To use KARES, the customer will be required to submit a valid credit card account number, with the account in good standing, as collateral. KDS will pay for the shipping of a replacement monitor to the consumer for thirty-six (36) months from the date of purchase and the customer is responsible to ship the defective unit to KDS. Extra freight charges will apply for expedited shipping, or to points outside of the continental U.S.A.
To take advantage of warranty services, call the KDS Customer Service Department at (800) 283-1311 or e-mail KDS at
service@kdsusa.com. To process a replacement unit on the internet, go to On-line RMA Form to obtain a RMA number (required to authorize a replacement unit).