dvd is brand new... was sealed in the shrinkwrap.. my computer is a thunderbird 1.55 ghz, geforce 3 video, 512 meg ddr ram so that certainly isn't the problem... do you know of any way to make the sound louder in dvds? I use headphones plugged in directly to my sound card and I can't get it very loud. The sound is turned up all the way in windows and in the program but it's not loud like it is when I play games..