Q: Best Buy Price Guarantee FAQs
A: Two more great reasons to buy with confidence at Best Buy.
If you are about to make a purchase and discover a lower advertised price offered by a local retail competitor on the same available brand and model, let us know and we'll match that price on the spot.
Already bought? We'll refund you the price difference, plus an additional 10% of that difference up to 30 days after your purchase (14 days on select categories*).
Either way, simply bring in proof of price while that lower price is in effect.
Exclusions apply. See details below. Policy may also vary between stores. See store for complete details.
Exclusions:
The Best Buy Price Guarantee does not apply to our or our competitors' free offers, limited-quantity items, open-box items, clearance items, mail-in incentives, financing or bundle offers. The policy does not apply to typographical errors or a competitor's price that results from a price match.
What is considered a local retail competitor?
A retail store located in the same market area as your local Best Buy store.
What is considered "proof" of price?
If you have already purchased the item, the best way to show proof of price is to bring in your original Best Buy receipt, plus the competitor's current ad. We reserve the right to call the competitor's store to verify the lower price and availability of the item.
How do you handle a price match if the Best Buy price includes a promotional offer such as a free gift card or rebate?
The Best Buy net purchase price is calculated by deducting the value of all instant and mail-in discounts such as rebates, free offers and promotional gift cards. Existing rebates and free offers associated with a product purchased at Best Buy will not apply if a price match is executed.
How do you handle a price match if the competitor's price includes a rebate, gift card or other promotional offer?
The competitor's net purchase price is calculated by deducting instant discounts taken at the register such as instant rebates. Mail-in rebates and other deferred savings are not deducted from the competitor's purchase price.
What if the competitor does not have the item in stock or has limited quantities of the product?
Sometimes a retailer will advertise a very low price for a product but have only limited quantities in stock. If the item is out of stock or the competitor has limited quantities of an item, it is not eligible for price matching. Likewise, if Best Buy has a product that is advertised as being limited in quantity it will not be eligible for price matching.
Are Best Buy services eligible for price matching?
Due to the differences in services being performed, Best Buy does not match competitors' service prices. This includes, but is not limited to, services such as delivery, installation and computer services.
What does it mean not to match a competitor's price that results in a price match?
Best Buy will not price match to a local competitor's price that has already been reduced by a price match.
Can I have my price match request processed over the phone or online?
We are currently not able to process your request over the phone or online. However, if you have questions regarding the policy, call our Customer Care Center anytime at 1-888-BestBuy or visit BestBuy.com.
What if I find a lower price at another Best Buy store or on BestBuy.com?
If an item you purchased at Best Buy is advertised at a lower price at another Best Buy store in your local area or on BestBuy.com within 30 days of your original receipt purchase (14 days for select categories*), we will refund you 100% of the price difference. Simply bring in your original Best Buy receipt to the customer service counter while that lower price is still in effect. Clearance items, open-box items or Web-exclusive offers advertised on BestBuy.com are not eligible for price matching.
What is a "Web-exclusive offer?"
It is a product or a price that is only offered to online buyers.
Does Best Buy match prices of Internet retailers?
If you made your purchase in a Best Buy store, and you find an Internet retailer with a local retail store honoring its own online prices, we'll match their price, plus 10% of the difference. Internet-only retailers are exempt from our price matching program, as well as Web-exclusive offers. Eligible items must be the same brand and model, and currently in stock at the competitor's store. For purchases made online at BestBuy.com, please refer to the Online Price Guarantee on BestBuy.com.
* Select Categories include desktop computers, notebooks, projectors, monitors, camcorders, digital cameras, radar detectors and video games purchased as used.
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