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Best Buy trying to screw me

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Originally posted by: waggy
Originally posted by: Mojoed
Just got a call out of the blue from the lead store manager.

They're gonna refund me the entire amount even though I'm over my 30 days. He profusely apologized and said he was upset when he learned I was initially denied a refund.

He roughly said, "You went through 3 sets, we are very sorry for your troubles. Our 30 day return/exchange policy absolutely does not apply to your situation. Our store doesn't work like that. I want to make this right and it's your choice how you want to proceed whether that be another exchange, store credit or a full refund."

:Q

Wow, talk about a complete 180. 🙂 Well the journey certainly was very frustrating and I made some questionable decisions along the way, but I'm very happy with the outcome here. Best Buy did the right thing.

</thread>
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Now there just fucking with you. wait until you get into the store. they are going to deny it again! mwahahhahah
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Haha, I don't know if I could take that. :beer:
 
Originally posted by: NeuroSynapsis
I haven't had a problem with the uh 7 mitsubishi tv's I've gone through =P
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i am very happy with the one i have.


i love watching movies on it. i have a blu-ray player. IF i see the $200 HD-dvd player i will pick one up also.

though i need a new reciever. the one i have is old and only has one digital imput
 
Originally posted by: Mojoed
Originally posted by: waggy
Originally posted by: Mojoed
Just got a call out of the blue from the lead store manager.

They're gonna refund me the entire amount even though I'm over my 30 days. He profusely apologized and said he was upset when he learned I was initially denied a refund.

He roughly said, "You went through 3 sets, we are very sorry for your troubles. Our 30 day return/exchange policy absolutely does not apply to your situation. Our store doesn't work like that. I want to make this right and it's your choice how you want to proceed whether that be another exchange, store credit or a full refund."

:Q

Wow, talk about a complete 180. 🙂 Well the journey certainly was very frustrating and I made some questionable decisions along the way, but I'm very happy with the outcome here. Best Buy did the right thing.

</thread>
Click to expand...


Now there just fucking with you. wait until you get into the store. they are going to deny it again! mwahahhahah
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Haha, I don't know if I could take that. :beer:
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just don't take a gun whith you. that wouldnt be good.


 
Glad to see you got it resolved. My 61" HLS (non LED) from BestBuy has been spectacular, if you can get an HLT that works properly they really are nice TV's.

Viper GTS
 
After the 2nd one with the "halo prism effect" I would've just asked if they could hook it up there in the store because obviously you've been having so much trouble.. just so they could see and make sure the set is ok.

 
Originally posted by: Mojoed
Just got a call out of the blue from the lead store manager.

They're gonna refund me the entire amount even though I'm over my 30 days. He profusely apologized and said he was upset when he learned I was initially denied a refund.

He roughly said, "You went through 3 sets, we are very sorry for your troubles. Our 30 day return/exchange policy absolutely does not apply to your situation. Our store doesn't work like that. I want to make this right and it's your choice how you want to proceed whether that be another exchange, store credit or a full refund."

:Q

Wow, talk about a complete 180. 🙂 Well the journey certainly was very frustrating and I made some questionable decisions along the way, but I'm very happy with the outcome here. Best Buy did the right thing.

</thread>
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Are you doing an exchange again? 😛
 
Originally posted by: Mojoed
UPDATE #3: 10/25/07 (a)


I feel like I'm living in the Twilight Zone. I just got off the phone with AMEX and learned they have two levels of "consumer protection" for returns.

1) 90-day protection plan basic: I return the item valued up to $300 directly to AMEX and they credit my account.

2) 90-day protection plan premium: *For now*, they have frozen the charge and I'm not responsible for payment. AMEX will fight on my behalf and ask BB to release the funds. BB then has 6-8 weeks to decide. At that point, if BB ultimately doesn't comply for whatever reason, and refuses payment, I'm out of luck. If this happens I'm only covered up to $1,000 by AMEX.

Sigh.

Obviously #1 is out of the question. #2 may or may not work although I was told merchants generally comply with disputes. They will be contacted via letter from AMEX regarding this dispute. This gives me time to go to the store again and state my case before they even know about the dispute. If things go sour, I mention said dispute and perhaps this will convince them to authorize the refund. If that doesn't work, I wait for 8 weeks and most likely end up getting this TV repaired, wasting yet more time.

I was surprised at the $1,000 limit thing. Only the Platinum card offers higher protection at $10,000. I'm gonna need to find a nice MC/Visa with good consumer dispute protection.
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Protection plan is for for theft/accidental damage and in the case of the platinum card covers loss. This is not the same thing as disputing a charge. I have a plat amex and it does come in handy

Let me give you examples as to how i used this in the past:
- broke my mini sd card when it got stuck in my samung blackjack, amex refunded the money
- 2 months after purchasing a rather expensive dress shirt a waitress spills food on the sleeve and stains it, dry cleaning can't get it out. amex gives me my money back
 
Originally posted by: nboy22
After the 2nd one with the "halo prism effect" I would've just asked if they could hook it up there in the store because obviously you've been having so much trouble.. just so they could see and make sure the set is ok.
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Would've been a great idea...
 
You raised the most stink, you got your dough..

Although he made some bad choices, you cannot fault him for not testing it at the store, as the problem is one that is only possible to discern when watching movies at total darkness (impossible to do at the store)...
 
Originally posted by: Mojoed

Wow, talk about a complete 180. 🙂 Well the journey certainly was very frustrating and I made some questionable decisions along the way, but I'm very happy with the outcome here. Best Buy did the right thing.
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Wow... utterly shocking. I expected them to tell you to go screw off like they have done so many others. Or wait.... how big a lawsuit did you threaten them with? 😉
 
Originally posted by: Ns1
Originally posted by: looker001
Originally posted by: Citrix
Oo didnt see the date on this thread.... sorry for the bump
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you're sentences to penalty box for 1 week 🙂
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quoted for WTF DID YOU JUST SAY

Originally posted by: looker001
Originally posted by: Citrix
Oo didnt see the date on this thread.... sorry for the bump
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your sentence is death
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and fixed
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Going back to bed 😀

 
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