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Best Buy PSP News Story

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BlamoHammer

Platinum Member
Hey, I heard there was a story on KRON about a guy having a bad experience with a PS2 exchange. Did anyone else see this or does anyone know where I can find it?
 
The supervisor's account sounds about right, except that when I used to work there, we weren't given incentives to sell them, but were forced to instead.
 
For each PSP sold, the salesman would get a card. The salesman with the best poker hand wins.

"The winner at the end would get a DVD or a CD. Maybe a $15 gift certificate," Foy says.
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When I worked at Best Buy I was top PSP salesman for 4 months straight and got nothing for it. However management got crazy benefits. I was forced to push PSPs on customers just to keep my job.
 
"it is strictly against company policy for employees to pressure customers or misrepresent PSP coverage or benefits."
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BS. My manager used to have us go up to non PSP purchasers in line to checkout and pressure them some more.
 
yeah seriously.. i worked in Media for 3 years. Non commission, yes. Forced to sell, yes.
Best Buy got sued over misrepresentation of their PSPs about a year ago. It was funny as hell. They had to retrain all of the employees, and some customers even got cash settlements out of it.
 
I don't shop there often, but, when I have I've not been pressured to buy the warranty. Asked, yes, pressured, no.

Ages ago, a different company I worked for (out of business now) got in that game. I was (back then) a sales person. We were pressured to sell them but trained NOT to lie, just to tout the benefits, blah.

Some items they seemed like a good deal, other stuff... stupid. Like a $10 phone with a $10 replacement plan. Those cracked me up. Anyway, some sales people lied about the coverage. As a consumer, you should read the warranty information before buying it, but, that doesn't give store representatives the right to lie.

Well, bottom line, if you read the warranty you'll know what it covers. Usually, not what you need fixed. Which is why they are very profitable. Duh.
 
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