Best Buy experience....from the other side

[dbot]

I work at BestBuy, and no...im not a die hard employee but I do take pride in being knowledgable in my department. I know there are some idiots that work there, but we're aren't all ignorant. You just have to find a knowledgable employee and ask them for help.

These threads on PSP's are getting ridiculous. Every other thread is about "I went to Best Buy and some idiot offered me a warranty."

Here's news for you, WE-HAVE-TO. It's not the employees choice to offer the PSP, its required. If we don't offer it to you, we get fired. We just can't offer it nonchelantly. We have to overcome objections.

If you really want to know a secret, just let us do our shpeal. Say NO THANKS once, let us offer some more ways it covers the product, and then if you say no again...you're clear. Just let the salesperson do the routine and then decline it.

Also, you'ld be surprised how many times I've heard no, but after I've explained it...people change their minds. I understand on some products, it is ridiculous. On the other hand, just yesterday I replaced a Canon A80 for a guy who had it for 3 weeks, because the screen blew out. What can I say, sh!t happens and the Canon A80 is a very good camera.

You guys may hate hearing about the warranty, but just to fill ya in we get tired of it sometimes too. Retail isn't the easiest job, and nothing is worse than a rude customer who you're just trying to help out. The customers that are rude and won't even let me talk, and do my job, I egg them on even more...just to give it back to them, its kinda amusing.

All I'm saying is let us do our jobs, and I try to give the best service I can when I'm also treated with that respect.

 

[Gunslinger08]

Very well written. Best Buy employees are just doing their job.. bitch at upper management if you're pissed.

 

[pyonir]

I used to work in retail, so i feel ya. I try to give everyone in retail the benefit of the doubt, until they give me a reason to not give respect or to be rude. Most often, it doesn't happen that i get that reason.

 

[TheShiz]

Best Buy

they even let you praise best buy at that site

 

[Mallow]

hehe, interesting use of conjunctions.

statement: we're aren't
translation: we are are not

I'm just goshing you.

 

[dbot]

Originally posted by: TheShiz
Best Buy

they even let you praise best buy at that site

I know, I've been there. Trust me, I have plenty of nightmare stories for that site...but until I find something better...gotta deal with it.

 

[nan0bug]

You know what? I don't care. Get a real job that doesn't require you to harass your customers.

 

[SWScorch]

I had a very lovely experience at BB the other day. I had a deck that I wanted installed and also bought some speakers to go with it. Brought the speakers up, the girl (who was very cute) offered the warranty, I had wanted it before so I said yes, then I asked some questions about installing that she didn't know, so she called up the installation guy, brought him down to the register to answer my questions and set up for my car to be installed. She was very helpful, and the guys doing the installing were as well and never gave me any trouble. In fact, I've never had any trouble there, except when I went to buy a CD audio cable and they were $19 there!

 

[lancestorm]

Originally posted by: dbot

All I'm saying is let us do our jobs, and I try to give the best service I can when I'm also treated with that respect.

But it seems you lack the respect for the customer who doesn't want to purchase said warranties. Hafta earn the respect first buddy, and from my experience with BB, the lack of knowledge and the shady practicies really damper my respect for employees trying to get more money out of my pocket.

 

[minendo]

On the other hand, just yesterday I replaced a Canon A80 for a guy who had it for 3 weeks, because the screen blew out.

Whether he had the service plan or not, it was going to be replaced.

 

[Pliablemoose]

I really don't get offended @ the extended warranty offers, but I do say no in a manner that leaves the salesperson with nowhere to go.

One of my favorites, "Maybe I should go buy a different model from a different store if these are so prone to breaking."

or, "Nah, I'm just going to turn in the rebate/coupon & sell it on eBay anyway."

or "Hell, you can't break these, I've tried, believe me."

 

[Thraxen]

You know what? I don't care. Get a real job that doesn't require you to harass your customers.

The obvious response: If you don't want to listen to them then don't go there. You have no room to b!tch. He does.

 

[Excelsior]

Originally posted by: lancestorm

Originally posted by: dbot

All I'm saying is let us do our jobs, and I try to give the best service I can when I'm also treated with that respect.

But it seems you lack the respect for the customer who doesn't want to purchase said warranties. Hafta earn the respect first buddy, and from my experience with BB, the lack of knowledge and the shady practicies really damper my respect for employees trying to get more money out of my pocket.

Are you retarded? He said it is his job to offer the warranties..he gets fired if he doesn't.

 

[aphex]

I feel ya man. I work in computer sales at CC and i've been bitched at numerous times by disgruntled customers who don't want to hear my speech.

Sorry guys, but if i don't offer it I'll get canned, quickly too.

There is nothing worse than getting called a 'fvking prick' by a customer for simply letting them know about the warranty. You guys wouldn't believe the crap some of us get called and how badly were treated by customers sometimes.

 

[nan0bug]

Originally posted by: Thraxen

You know what? I don't care. Get a real job that doesn't require you to harass your customers.

The obvious response: If you don't want to listen to them then don't go there. You have no room to b!tch. He does.

I don't go there, never have and never will.

I just think if he doesn't like the bitching he should get a new job.

 

[IHYLN]

if he had the camera for 3 years and best buy replaced it in a timely fashion without giving him a paper an pencil to draw pictures with as a temporary 5 week replacement I'd be more impressed.

 

[aphex]

Originally posted by: nan0bug

Originally posted by: Thraxen

You know what? I don't care. Get a real job that doesn't require you to harass your customers.

The obvious response: If you don't want to listen to them then don't go there. You have no room to b!tch. He does.

I don't go there, never have and never will.

I just think if he doesn't like the bitching he should get a new job.

There is a difference between saying no and being a prick. There is NO REASON to be a prick, seriously.

 

[waggy]

Originally posted by: Excelsior

Originally posted by: lancestorm

Originally posted by: dbot

All I'm saying is let us do our jobs, and I try to give the best service I can when I'm also treated with that respect.

But it seems you lack the respect for the customer who doesn't want to purchase said warranties. Hafta earn the respect first buddy, and from my experience with BB, the lack of knowledge and the shady practicies really damper my respect for employees trying to get more money out of my pocket.

Are you retarded? He said it is his job to offer the warranties..he gets fired if he doesn't.

I don't care if they offer it. BUT i don't need to be asked 2-5 times if i want it. IF i say NO the first time you can bet I will say no every other time.

If i wanted to hear about what it covers then i would ask to read what it covers. BB does have a history of lieing about what it covers.

asking once is good. Asking any more then that is is harassment.

 

[Amused]

While I'm not a "prick" about it, I WILL cut off their first sentence with, "I never buy extended warranties and I wont be buying one today.

Why? Because they pressure me if I just say no. They also waste both of our time by doing so. So I just save us both a lot of time and bullsh!t.

 

[Mr N8]

Do the PRP actually mean anything at BB? I got one on my Creative Zen NX, because I was in a wierd mood, I guess. The girl at the register said that I can bring it in shortly before the plan expires, and I'll be able to exchange it for whatever the current model is. Is this true? As long as it has a "legitimate problem".

 

[minendo]

Originally posted by: MogulMonster
Do the PRP actually mean anything at BB? I got one on my Creative Zen NX, because I was in a wierd mood, I guess. The girl at the register said that I can bring it in shortly before the plan expires, and I'll be able to exchange it for whatever the current model is. Is this true? As long as it has a "legitimate problem".

Pure BS. You have to send the item in and then wait a few weeks for a voucher to come in the mail. You can then use the voucher (credit) to purchase another one.

 

[nan0bug]

Originally posted by: aphex

Originally posted by: nan0bug

Originally posted by: Thraxen

You know what? I don't care. Get a real job that doesn't require you to harass your customers.

The obvious response: If you don't want to listen to them then don't go there. You have no room to b!tch. He does.

I don't go there, never have and never will.

I just think if he doesn't like the bitching he should get a new job.

There is a difference between saying no and being a prick. There is NO REASON to be a prick, seriously.

I agree, but there's also no reason for someone to sit there and continue to harass me after I say no. I'm not a prick and I realize its your job or whatever, but if I say no, I mean it, and if you continue to harass me I will most likely not respond in a kind manner.

I used to deal with this crap all the time at Sears and Radio Shack, and occasionally I still do if I happen to get stuck with some new guy.

I usually just say before they even start ringing it up that I don't want any warranties or extras and that I'm in a hurry. Most people get the point. Those that have a problem understanding simple english end up hearing my angry voice.

 

[Lazy8s]

the only thing that really pisses me off at best buy was before CD writers were available to the public I tried to return a game that didn't install (turns out the CD was blank how the heck did that happen) and they said they wouldn't take it because I might have put a virus on it. WTF is that? They have recently told me the same thing about music CDs. Why the heck would I put a virus on the best of the eagles?

 

[rudder]

Originally posted by: dbot


If you really want to know a secret, just let us do our shpeal. Say NO THANKS once, let us offer some more ways it covers the product, and then if you say no again...you're clear. Just let the salesperson do the routine and then decline it.

Are you paying me for my time while I listen to your shpeal? No? Then I do not want to hear it.

 

[dbot]

Originally posted by: minendo

On the other hand, just yesterday I replaced a Canon A80 for a guy who had it for 3 weeks, because the screen blew out.

Whether he had the service plan or not, it was going to be replaced.

Actually, no he wouldn't have. The return policy for Digital Cameras is 14 days. He had his camera for a little over 3 weeks. Now if it was a manufacture defect, canon would have fixed it. But that means that the guy is gonna have to ship it to Canon and wait for them to fix it and come back which can take close to a month.

The guy I helped out was grateful when I simply unlocked my cabinet and pulled out a brand new one for him since his model went bad. These are the kinds of things people don't realize.