Best Buy Acquires SpeakEasy

[mzkhadir]

Reuters

 

[elektrolokomotive]

I have a friend who works for SpeakEasy here in Seattle.

I wonder if they'll give him a job on the Geek Squad?

 

[crystal]

Ah cr*p. Can I expected my services to go down hill? Is this a sign telling I should switch to comcast cable? Currently got dsl with them.

 

[trmiv]

Wow, Speakeasy is/was a great provider. We used to use them at a small company I worked at and they were great. I'm sure Best Buy will find a way to screw that up and Earthlinkatize Speakeasy. I bet a lot of people will cancel their service because of this.

 

[AStar617]

Agreed. I was a big proponent of their shared infrastructure model where you were encouraged to sublet your connection (and provide frontline support) for a share of the profits.

 

[middlehead]

This will not go well.

 

[Bumrush99]

I work for Best Buy at the District level as a consultant, let me tell you guys, we are making a huge push in the SMB marketplace with the Best Buy for Business initiatives. Our IT services at the district level (not store level) is comparable, if not better than local VARS. Everything from Windows 2003 Server migrations and installations, to complex firewall solutions, to VOIP setups, to Commercial grade AV installations.

The company is really making a push, we expect to double our revenue within several years by entering this space, which is often overlooked by large companies that focus on Fortune 1000/Enterprise customers.

 

[buck]

Originally posted by: Bumrush99
I work for Best Buy at the District level as a consultant, let me tell you guys, we are making a huge push in the SMB marketplace with the Best Buy for Business initiatives. Our IT services at the district level (not store level) is comparable, if not better than local VARS. Everything from Windows 2003 Server migrations and installations, to complex firewall solutions, to VOIP setups, to Commercial grade AV installations.

The company is really making a push, we expect to double our revenue within several years by entering this space, which is often overlooked by large companies that focus on Fortune 1000/Enterprise customers.

When are you going to make a push towards better customer service?

 

[James Bond]

That's a bummer. I always liked SpeakEasy.

 

[Bumrush99]

Originally posted by: buck

Originally posted by: Bumrush99
I work for Best Buy at the District level as a consultant, let me tell you guys, we are making a huge push in the SMB marketplace with the Best Buy for Business initiatives. Our IT services at the district level (not store level) is comparable, if not better than local VARS. Everything from Windows 2003 Server migrations and installations, to complex firewall solutions, to VOIP setups, to Commercial grade AV installations.

The company is really making a push, we expect to double our revenue within several years by entering this space, which is often overlooked by large companies that focus on Fortune 1000/Enterprise customers.

When are you going to make a push towards better customer service?

Again, you have to differentiate this from the retail locations. I don't notice the type of customer service issues many of you have brought up. When I'm doing store visits I don't see that many customer issues. Again though, the teams on the field are very different than the ones in the store. We don't source anything via store inventory, everything is ordered via the web from vendors like Ingram Micro and Tech Data. The labor, which is MSCE or higher, does onsite work only..

This acquisition shouldn't been seen as a retail purchase. While it may be presented to customers in the store, it is primarily designed for small/medium sized businesses.

 

[JeffreyLebowski]

Originally posted by: Bumrush99

Originally posted by: buck

Originally posted by: Bumrush99
I work for Best Buy at the District level as a consultant, let me tell you guys, we are making a huge push in the SMB marketplace with the Best Buy for Business initiatives. Our IT services at the district level (not store level) is comparable, if not better than local VARS. Everything from Windows 2003 Server migrations and installations, to complex firewall solutions, to VOIP setups, to Commercial grade AV installations.

The company is really making a push, we expect to double our revenue within several years by entering this space, which is often overlooked by large companies that focus on Fortune 1000/Enterprise customers.

When are you going to make a push towards better customer service?

Again, you have to differentiate this from the retail locations. I don't notice the type of customer service issues many of you have brought up. When I'm doing store visits I don't see that many customer issues. Again though, the teams on the field are very different than the ones in the store. We don't source anything via store inventory, everything is ordered via the web from vendors like Ingram Micro and Tech Data. The labor, which is MSCE or higher, does onsite work only..

This acquisition shouldn't been seen as a retail purchase. While it may be presented to customers in the store, it is primarily designed for small/medium sized businesses.

HAHAHAHA, So your service is sh!t too. I work with MCSE's on a daily basis and I have to fix their screw ups all the time.

 

[Kadarin]

There is a very high probability that this will not go well.

 

[buck]

Originally posted by: Bumrush99

Originally posted by: buck

Originally posted by: Bumrush99
I work for Best Buy at the District level as a consultant, let me tell you guys, we are making a huge push in the SMB marketplace with the Best Buy for Business initiatives. Our IT services at the district level (not store level) is comparable, if not better than local VARS. Everything from Windows 2003 Server migrations and installations, to complex firewall solutions, to VOIP setups, to Commercial grade AV installations.

The company is really making a push, we expect to double our revenue within several years by entering this space, which is often overlooked by large companies that focus on Fortune 1000/Enterprise customers.

When are you going to make a push towards better customer service?

Again, you have to differentiate this from the retail locations. I don't notice the type of customer service issues many of you have brought up. When I'm doing store visits I don't see that many customer issues. Again though, the teams on the field are very different than the ones in the store. We don't source anything via store inventory, everything is ordered via the web from vendors like Ingram Micro and Tech Data. The labor, which is MSCE or higher, does onsite work only..

This acquisition shouldn't been seen as a retail purchase. While it may be presented to customers in the store, it is primarily designed for small/medium sized businesses.

I hope you don't take my comments personally, I hate best buy because of my horrible personal experience with them. Not to mention friends and family, and please don't get us started with stuff we read around here...

 

[Bumrush99]

I can understand that, and everyone is entitled to their opinion about the company. Heck I probably shared some of those opinions before I started with them.. However, I can tell you that on the business side of things, Best Buy is moving real fast to gain market share and has the technology, systems in place, purchasing power and financial resources to grow their B2B model rapidly.

 

[daniel49]

Originally posted by: mzkhadir
Reuters

hope they offer better prices and service then they do in thier own stores.
they are always way overpriced.