Benq XL2411 Backlight malfunction (with pictures)

Justforcause

Member
May 12, 2014
107
5
81
Hi,

while playing Divinity: Original Sin 2 my monitor got all of sudden half of its screen darker as if the backlight stopped working. It happened twice already but only during this game and it is also random. It does not happend lets say after an hour of playing. Today I just booted up my PC and was playing for 30 minutes when it happened. First time it happend after a half day of playing. After restarting my PC I was playing two days straight without any issues.

I have had the screen for over a year now and it has never happend before (playing Overwacth, HOTS, POE). Simple restart of the computer helps or even turning off and on the display. What can it be? and should I claim warranty?

Pics: https://imgur.com/a/tFfjV
 

Tweak155

Lifer
Sep 23, 2003
11,439
252
126
I would claim warranty, it clearly has an issue and you have documented proof.
 

Justforcause

Member
May 12, 2014
107
5
81
The LCD panel was faulty and they repaired it. When it comes to repairing faulty LCD panels what sort of repair could have they done? Replacement or some sort of real repair? What should I be aware of when cheking for correctness of the repair? I do not want to get scammed by the seller somehow.
 
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