Being harrassed by Ford Motor Credit, who do I complain to?

[StageLeft]

New house, new phone number. Some deadbeat used to have this number and Ford continually has been calling (I'd say about two dozen times in the last three months), both between their automated system and also live people. I've emailed ford credit back and forth several times. They tell me we're off the list. I have called Ford credit and been told I was taken off the list. I have spoken to these idiots who call looking for Derek and told them to take us off the list. They are apologetic and assure us we're off, but we keep getting calls.

Where can I lodge a complaint that will result in any actual action?

 

[drinkmorejava]

BBB

 

[isekii]

log the phone calls,

file in small claims court for harrassment

$$$$ PROFIT!

 

[Tuktuk]

Po-lice.. I wonder if an anti-harrassment order an be filed against a company like it can against a person.

 

[Bryan]

How attached are you to the phone number?

 

[StageLeft]

Originally posted by: Bryan
How attached are you to the phone number?

Quite, it's awesome!

 

[SarcasticDwarf]

At this point I would call the non-emergency number for your police department.

 

[techs]

SAME EXACT THING HAPPENED TO ME!!! Except it was from G.M. In my case I had been at my address for 10 years with the same phone number. Apparently somehow they got my number as belonging to someone else.and when I told them my address. it turned out it is was just a few house numbers different. And about 6 years ago my town re-numbered all the houses. And the person had my OLD house number.
It took weeks of them calling and me trying to get them to stop. I called the police and I don't know if they called G.M. (actually G.M.'s collection agency) but the calls stopped.

 

[IGBT]

Originally posted by: isekii
log the phone calls,

file in small claims court for harrassment

$$$$ PROFIT!

..ya. might get a free oil change or something. :thumbsup:

 

[JulesMaximus]

Originally posted by: Skoorb
New house, new phone number. Some deadbeat used to have this number and Ford continually has been calling (I'd say about two dozen times in the last three months), both between their automated system and also live people. I've emailed ford credit back and forth several times. They tell me we're off the list. I have called Ford credit and been told I was taken off the list. I have spoken to these idiots who call looking for Derek and told them to take us off the list. They are apologetic and assure us we're off, but we keep getting calls.

Where can I lodge a complaint that will result in any actual action?

If I had to guess, I'd say they probably sent the deadbeat to an outside collection agency which is why contacting Ford hasn't done any good.

If you haven't had the number long I'd just change it.

Oh, and hey Skoorb! How's the family?

 

[StageLeft]

Originally posted by: JulesMaximus

Originally posted by: Skoorb
New house, new phone number. Some deadbeat used to have this number and Ford continually has been calling (I'd say about two dozen times in the last three months), both between their automated system and also live people. I've emailed ford credit back and forth several times. They tell me we're off the list. I have called Ford credit and been told I was taken off the list. I have spoken to these idiots who call looking for Derek and told them to take us off the list. They are apologetic and assure us we're off, but we keep getting calls.

Where can I lodge a complaint that will result in any actual action?

If I had to guess, I'd say they probably sent the deadbeat to an outside collection agency which is why contacting Ford hasn't done any good.

If you haven't had the number long I'd just change it.

Oh, and hey Skoorb! How's the family?

But the number does show on caller ID as ford and when I called their tampa department, it was the right place to call (I think).

I suppose the non-emergency to police might work.

I've sent a bunch of fairly inventive emails to Ford credit.

Family is good

 

[Vic]

I had a similar thing happen to me like 10 years ago, where I moved, got a new number, and promptly started getting calls from collectors (lots of them, I think it was identity theft) chasing after the person who used to have the number. I had to change the number. They were relentless!

 

[DrPizza]

Next time the call, state what you've said in this thread. Tell them that since they have not ceased, you'll contact the state attorney general's office.

 

[Viper GTS]

Even if you were the person they were looking for they have to stop calling if you tell them to.

Send them a cease & desist letter in writing, via USPS certified mail w/return receipt. 30 days after receipt of that letter they start getting fined every time they call you.

$500 a pop, payable to you.

Viper GTS

 

[JulesMaximus]

Originally posted by: Skoorb

Originally posted by: JulesMaximus

Originally posted by: Skoorb
New house, new phone number. Some deadbeat used to have this number and Ford continually has been calling (I'd say about two dozen times in the last three months), both between their automated system and also live people. I've emailed ford credit back and forth several times. They tell me we're off the list. I have called Ford credit and been told I was taken off the list. I have spoken to these idiots who call looking for Derek and told them to take us off the list. They are apologetic and assure us we're off, but we keep getting calls.

Where can I lodge a complaint that will result in any actual action?

If I had to guess, I'd say they probably sent the deadbeat to an outside collection agency which is why contacting Ford hasn't done any good.

If you haven't had the number long I'd just change it.

Oh, and hey Skoorb! How's the family?

But the number does show on caller ID as ford and when I called their tampa department, it was the right place to call (I think).

I suppose the non-emergency to police might work.

I've sent a bunch of fairly inventive emails to Ford credit.

Family is good

Tell them that you're taping all of their calls and that you will be contacting the attorney general's office and then you'll be filing a lawsuit if they don't stop harassing you.

Or you could just pay the loan on that Ford you bought.

 

[PokerGuy]

Originally posted by: Skoorb
New house, new phone number. Some deadbeat used to have this number and Ford continually has been calling (I'd say about two dozen times in the last three months), both between their automated system and also live people. I've emailed ford credit back and forth several times. They tell me we're off the list. I have called Ford credit and been told I was taken off the list. I have spoken to these idiots who call looking for Derek and told them to take us off the list. They are apologetic and assure us we're off, but we keep getting calls.

Where can I lodge a complaint that will result in any actual action?

That's EXACTLY what happened to me, with the Ford credit folks as well. They even had the balls to say things like "how can you not know David? Maybe he lived there before you?". Went through the same routine of calling and being assured I would not be called, only to be bothered again.

Phone calls won't work. Emails won't work. Here's how I got it to stop. I sent them a registered letter. In the letter I explained that I was not the person they were trying to contact, and that *any* subsequent contact from their office or an agent of their office would be a violation of the FDCPA as well as several state harassment statutes. I also told them that I had previous recordings of such calls (they left messages), and that if they called again I would pursue legal action and sue them for $1000 in damages for each such call as specified under the FDCPA.

Never heard from them again after that.....

 

[Cattlegod]

I work at ford. Give me their names/email addresses. I will give them a call tomorrow and see if there is anything I can do.

 

[Mill]

I had the same number now for 4 years, and I still get calls for Donna Bressler. Every week there is a new collections agency calling. Nothing stops it.

 

[rikadik]

Having worked for a debt collection company, I'd say there's not much you can do, other than change your phone number. The number will be on an automatic dialler, and each person who calls you up will have no idea how many times you have been called until they're connected to you. If you want them to go away, the easiest way is to prove that the person who owes the debt no longer lives there. A good way of getting rid of them (or us ) is to say that the debtor is a minor, we never check up on that and will just write it off. Good luck!

 

[Joemonkey]

ugh, i feel your pain. We've lived at this house for about 4 years now and keep getting calls for someone named Stephanie Miller. Those bastages don't believe we aren't her nor that we don't know her. My wife went so far as to look her number up in the phone book at one point and gave them the number. Calls quit for about a year but now they've started back up again...

 

[StageLeft]

Originally posted by: JulesMaximusOr you could just pay the loan on that Ford you bought.

F**k that, I already changed my name from Derek for pete's sake, what else am I supposed to do?

Actually, I'm on the verge of getting a loan from Ford and then not paying it, just so that at least they'll have a real reason to call.

 

[ElFenix]

FTC and state AG office.

 

[Mill]

Originally posted by: ElFenix
FTC and state AG office.

Now, the State AG did work for Mrs. Bressler's husband who seems to be just as much of a deadbeat as her. Collection Agency kept refusing to believe me or to stop calling, so I filed a complaint. The calls stopped and the AG did investigate. FTC didn't do sh!t.

 

[child of wonder]

So before you got your new number and after the previous dead beat had it, was Ford harassing the automated operator who says "this number has been disconnected" and demanding payment?

 

[HomeAppraiser]

Just call the local phone company and have them change your phone number for free. When I moved to a small town after college my new number was the old Urgent Care Clinic that went out of business, but was still in the phone book. I would get at least three calls every weekend. "Baby took some mah pills" "I have a really strange rash" or "Cut my leg whittling". I had fun with the last one "Ok don't panic. I am going to have you use the phone cord and your whittling stick to make a tourniquet to stop the bleeding so you can come in and see us"