Ok I am copy my rant that I put in on dishnetwork forums because It took me so long to write. If you really like to hear about someone suffering under the thumb of a company do to poor hardware/contract signed then read this.
Here you can find my post
https://support.dish.com/viewtopic.php?f=11&t=5678
All the post are from me but thats because I keep posting the PM that the dishnetwork employees that are "helping" me.
See everytime you want to talk to dishnetwork it has to be through a PM. They will not do it in a forum setting. Even though I requested it as long as they did not share personal Info
Ok last time I made a post here it was to talk about my complete displeasure with dishnetwork. Well things have gotten so much worse.
For those that want indepth look at my issues from last time (about 2 weeks ago) go to this post
[url said:
https://support.dish.com/viewtopic.php?f=11&t=5506[/url]
For an all new set of issues. Please read further down.
Ok Since my last post they sent a technician out to my house. That tech told me that the issues I was having with my receivers was because my outlets where hooked up wrong. THE ELECTRICITY WAS FLOWING IN THE WRONG DIRECTION.
Now I know technology. I am very good with anything computerized. (for example I memorized everything coming out of the dishnetwork reciever in the back just so I would have the knowledge.) I dont know electricity thou. So when he told me that I excepted that as the issue and that was it.
I then PAID an electrician friend of mine 250 dollars to change out all the old plugs with new ones (cfgi or whatever) Between labor and parts it was a decent deal.
Well after he finished he asked me why I wanted to get all this done. I told him that since the outlets where hooked up backwords it was causing the electricity to flow backwords which caused lots of issues with my dvr system. He then laughed at me and told me whoever told me that either was lieing to me or was a complete idiot because the electricity in the house was AC (alternating current) Which means it travels in both directions. So either there tech that came out was incompetent or a liar either way it doesnt reflect well on dish.
Well at this point I figured I would just eat the cost and after the contract was done just cancel everything.
I had 2 broken receivers (922) at my house since everyone I got was having issues. The tech that came out told me he wasnt allowed to take the receivers I had only one option and that was to fedex them back. (this was also a lie he was more then capable of taking them back)
Well there was no local fed-ex drop-off in my area so I then contacted Dishnetwork. I talked to a gentlemen that kept putting me on hold which I wasnt mad about at all after all he was helping me out. After 20mins or so he finally came back and said he set up pickup for the next day. So I figured I was all good. Well the next day comes and I wait downstairs all day for someone to come and pickup the equipment. No one shows up. At this point I start getting a headache from pounding my head against the wall. (figuratively)
Well I then contacted dishnetwork again the rep told that they have nothing to do with the pickup I need to contact fedex to have them come get them. (and the rep the day before didnt comment anything on the account, It showed I called but nothing was written in)
At this point my only question is why did the rep tell me there were coming to pickup everything. She refused to answer the question. I then asked her again. Why did the rep tell me they set everything up. She then told me to "call FEDEX and ask them why they didnt show up." (now the reason I kept asking that question was I wanted dish to take responsibility. I wanted them to admit they made a mistake. Instead of admitting they made a mistake she tell me to call the shipping company and ask them why they didnt show up that day. as if its there fault.)
At this point I ask to speak to her supervisor. I got her name and employee id (Trisha 4vt) Who while explaining in detail everything that had happened started laughing at me. I then stopped what I was saying told her I didn't appreciate the laughing she became angry and insisted that she didn't. She in fact did my response to her was I want to take the survey at the end of this call and I hope this was one of the conversations that was recorded.
She then transferred me to a different customer service rep. His name was Ino Lopz (employee id CTR ) I then tell him about everything that I have talked about in these 2 forum post. I was pretty upset as anyone at this point would be. He then offered me a months free service or aprx 146 dollars. At this point I told him I appreciated the gesture but "come on your tech lied to me about my electrical outlets and I wasted 250 bucks to fix something that wasn't broken in the first place" He put me on hold then came back and said the 146 dollars and he took off 15 bucks for the next 10 months. Which satisfied me for the extra money I paid. But not for the horrible customer service that I kept receiving.
I never did receive any kind of survey call either (big surprise).
So money wise I have gotten back all the extra that I have paid plus a little bit more. But now I am stuck with a horrible reciever that constantly has issues and I really dont want to contact dish anymore there service reps are horrible. there tech are horrible. I really dont know what my next step could possible be.
I should also mention the other 922 receiver we have in are house is starting to act up.
common issues between the 2.
1. Needing to be soft reset from a frozen picture after hitting dvr button on remote
2. Dvr stating that it recorded an entire show but only showing a percentage of said show. Like says it recorded an hour of Arrow but only play back 45 mins then says its done.
3. After selecting a show that was DVR it will start playing but only in the small upper left hand corner. It never goes to full screen. (similar to when you hit guide it shrinks the picture so you can do both at once.)
Like I said its not just this one receiver its both of ours that are having the issue. Its either that the 922 is a horrible system or they have made a bunch of bad batches.
So what is my next step here. Seriously things at this point cant get much worst.
(sorry for the horrible grammer, Ever since I was a kid grammer has always been my worst subject)
A dishnetwork employee then contacted me through a pm and after I gave them my security info. He said he would need to to ask a few questions.
1. The first question he asked was are you having issues with your recievers now
Ok seriously I just stated above that I was. Why would you ask me a question that I have already answered
I am now on my 4th broken receiver. It works but freezes and gives so many issues.
Theres a whole thread about these 922 on there forums. One guy is on his 7TH receiver and need another one because that one is acting up.
If you have a working one now then pray to the electrical gods that nothing happens to it because you will be very sad at what they send to you.
