Beat the dead horse...YAGR (yet another GameStop rant)

[Golgatha]

So I dared to step foot into GameStop after not purchasing anything there in like 5-6months, and that purchase 5-6months ago was on a whim during their Black Friday sale while I was waiting for relatives to do some shopping...I digress.

So I decided to darken GameStop's doorstep to purchase Xenoblade Chronicles, which is for now, a GameStop exclusive.

en.wikipedia.org/wiki/Xenoblade_Chronicles

I reserved Xenoblade Chronicles Online, reservation was confirmed by email, and I drove there on my lunch break to pick it up (I'll give them a little credit, their Online system is much improved). There were a total of 3 people in the store and the guy behind the counter was talking to a couple of them. The guy did acknowledge my presence when I walked in, but subsequently ignored me otherwise for several minutes while they finished their conversation. Put my order form on the counter once another customer says, "oh, why don't you go ahead and help this guy?". Thanks for the customer service Ms. customer lady. Anyway, I put the confirmation email printout on the table and the employee proceeds to tell me about every damn preorder known to man, why people love preordering, and how people use preorders like layaway...preorder, preorder, preorder. I politely explain that I pretty much don't preorder and wait to read Online reviews of games before purchasing. I also have limited time to play games, so I don't buy a lot of games, and most of the games I do buy are under $20 and more than 6months old. I think I short circuited his brain, because he still kept rambling on about preorders and put more preorder sheets for other consoles I own on the table in front of me while he was ringing up my purchase.

Serious waste of my time and energy. If another GameStop exclusive comes out that I just must have, I'm going to have it shipped to my house, or better yet, get a copy off of eBay. Fuck GameStop.

 

[Golgatha]

Discussion may turn towards Xenoblade Chronicles at any point, and I'm ok with that. We all know how terribad GameStop is already right?

 

[dougp]

I can understand why you'd be upset at the guy trying to push the pre-orders on you, but you have to understand that pre-orders are pushed on them like the credit card applications are pushed on employees at Target, Best Buy, etc. Having worked there, I know you have to reach so many per week in order to keep your hours - it's pretty much the only way GameStop can secure revenue outside of items on sale. It means you'll be back to the store, or there's a chance you could forget the pre-order and just leave your $5 or whatever you put "down" there.

I don't generally shop there unless I intend on getting a game at a midnight launch, but the group at my store is very friendly and helpful. Maybe the guy just sucks at getting pre-orders, that's generally how you get the opening shift hours since there's not a lot of customers during week days.

 

[Beev]

Which Gamestop was it? I know a few managers personally.

 

[blurredvision]

Every time somebody bitches about the Gamestop pre-order pitch, it's always because you sit there and try to have a conversation with the guy. Anytime I buy something from Gamestop and they ask me if I want to pre-order anything, I say, "No thanks." That's it. If you give them an opportunity to respond, then they'll respond, which is not what you're wanting.

 

[LookBehindYou]

Yep, gamestop sucks a fat one. I hate that preorder shit too. I've limited my gamestop shopping to just when my son wants to be a 3ds or ds game, he'll usually by used to save a few bucks.

 

[dougp]

Also, this situation should have this disclaimer:

YMMV
Can apply to any B&M store, and instead of pre-orders, the following items may be offered:
Credit Cards
Warranties
Reward Cards
Small Puppies

 

[ciproxr]

no offense man but you could have handled the situation a lot better, if they ask you anything you tell them "sorry not interested and actually im in a hurry"

Never give them any info, they will just look for more ways to sell you shit.

You need to be upfront with them, "not interested in any other games or services"

If they continue, which has never happened to me, threaten to call corporate, if that doesn't work go to another gamestop.

Its their job to try and sell you more shit but its also their job to make you happy, which would mean not perusing matters when the customer has expressed disinterest

 

[Fingolfin269]

I must have the most amazing Gamestop locations near me. Never have a problem. I can't imagine any conversation ever getting to the point where I need to threaten to call their corporate hq for pushing pre-orders on me.

 

[JamesV]

I see employee's sitting around and bullshitting while I'm waiting all the time; not just a GameStop problem.

Now if that happens to me, I loudly, and I mean loudly exclaim "Excuse me, can somebody help me?".

Was in the grocery store yesterday, and 3 employees behind the deli just talking to two girls, completely ignoring me. I must have been louder than usual, because the manager of the store heard me from his front office, and came back, found out what happened and apologized for the employees.

 

[shortylickens]

I see employee's sitting around and bullshitting while I'm waiting all the time; not just a GameStop problem.

Now if that happens to me, I loudly, and I mean loudly exclaim "Excuse me, can somebody help me?".

Was in the grocery store yesterday, and 3 employees behind the deli just talking to two girls, completely ignoring me. I must have been louder than usual, because the manager of the store heard me from his front office, and came back, found out what happened and apologized for the employees.

Thats my preferred method in any scenario. Stores, restaurants, offices, dealerships (especially dealerships). The only time I dont hassle the manager is if I know the employees and am sure they are genuinely over worked and cant get to me.

 

[Golgatha]

Which Gamestop was it? I know a few managers personally.

Orchard Corners
9672 Quivera Road
Lenexa, KS 66215

Edit: I like how they misspelled Quivira.

 

[Golgatha]

no offense man but you could have handled the situation a lot better, if they ask you anything you tell them "sorry not interested and actually im in a hurry"

Never give them any info, they will just look for more ways to sell you shit.

You need to be upfront with them, "not interested in any other games or services"

If they continue, which has never happened to me, threaten to call corporate, if that doesn't work go to another gamestop.

Its their job to try and sell you more shit but its also their job to make you happy, which would mean not perusing matters when the customer has expressed disinterest

In an odd way I got a bit of entertainment out of it. I really wasn't in a big hurry. Next time, I'll bring in a bottle of hard liquor and just start taking shots every time I hear the word "preorder". Alternatively, I could take the piece of paper with the preorder list on it, throw it to the ground, and announce that I'm not part of this system.

 

[zerocool84]

Just like others have said, it's their job to sell preorders and those discount cards with the magazine. They have to sell certain amounts every week.

 

[Beev]

Orchard Corners
9672 Quivera Road
Lenexa, KS 66215

Edit: I like how they misspelled Quivira.

Heh, that's pretty good. I'm not sure who's over there now, but I've never liked that store. I had a terrible experience there like three years ago and I've never been back.

 

[Golgatha]

Heh, that's pretty good. I'm not sure who's over there now, but I've never liked that store. I had a terrible experience there like three years ago and I've never been back.

I dislike it too, but it's typically faster than parking, and going into the Oak Park Mall.

 

[viivo]

That's positively a plausible series of events. There can be no doubt that employee has forever had their life changed by the super genius customer who came in one day for his anime video game.

 

[thegimp03]

The only reason I go there sometimes is because there's a Gamestop located almost right next to where I live and it's easy to hit it up after work. Other than that, I totally understand on the preorder business. That, and sign up for the Gamestop card which gives you tons of "benefits". Sorry, I'm not 12 anymore.

 

[shingletingle]

In an odd way I got a bit of entertainment out of it. I really wasn't in a big hurry. Next time, I'll bring in a bottle of hard liquor and just start taking shots every time I hear the word "preorder". Alternatively, I could take the piece of paper with the preorder list on it, throw it to the ground, and announce that I'm not part of this system.

That's mature.