Okay. This is not a hot deal. Just wanna share my experiences dealing with UPS with you guys. It could mean something if you happen to be waiting for important packages for the holiday shipped by UPS.
All right. I really don't wanna use their services any more. However, sometimes we just have no choices because some retailers have their contracted carrier.
Okay. Another bad story by UPS again. I ordered a G2 from 800.com last Friday. The only choice I could have is to ship that package via UPS. Therefore, I went for UPS ground. I scheduled to fly overseas and bring that camera back for my family as a gift. My date to take off is Dec. 15. Therefore, I thought I would have plenty of time waiting for the package. Well, I am wrong. Maybe I should I was wrong already when I let them ship via UPS.
UPS' tracking page kept showing me that shipping was okay and it would be delivered to me on Thur, when it showed the package was in my town already. I stayed home waiting for their delivery on Thur. Well, nobody knocked on my door. I thought that probably they had overloaded packages to send because of the holidays. I checked the tracking page and it said the package was out for delivery. Well, yesterday, I stayed home as well for the UPS delivery. Sorry. Nobody knocked on my door. I then went checking the tracking page again around 6:30PM. Holly-shxt.
It showed me that camera was mis-routed to Montana. I am in Pennsylvain. I have no clues how a package sent to Pennsylvaina can be mis-routed to Montana. The worse is that the page showed me it wouldn't arrive until Dec. 15th.
Because I am going to leave on Dec. 15th, that turns to be a big problem to me. I therefore, called UPS for their help. The answer I got is
Me: Hi, I have a problem regarding to my package which was mis-routed to Montana.. blah blah.... I am going to leave on Dec. 15th. etc..
UPS: Oh. I am sorry for the mistake. It will be delivered to you on Dec. 15th. If noboday is home at the moment, it will be returned.
Me: That doesn't make sense. UPS made the mistake and I think UPS has to be responsible to do something like upgrading that shipment to make it delivered to me in time.
UPS: I am sorry. Since your shipment is to a residential address, there is no guarantee. All you can do is wait for that shipment. We cannot upgrade your shipment and it will be delivered to you by UPS ground as well.
Me: Arhhh.. Okay. What can I say? Thank you anyway.
How cool the answer is. It sounds like that UPS can decide when they would like to deliver to their customers as long as the address is a residential one.
Please be careful about your shipments if they are handled by UPS. Also, any input is welcomed. I get to resolve the problem as soon as possible.
BTW, I had bad experiences with UPS before because they lost my packages ( 2 x 512 Crucial ECC RAM and one Canon EOS 3 body). They left them on the porch because I was not home. Unfortunately, somebody picked them up and enjoyed those free gifts. I spent a lot of time and it tooks me lots of efforts to let UPS pay me back for my loss. It cost about 2 months.
UPS services SUCK.
All right. I really don't wanna use their services any more. However, sometimes we just have no choices because some retailers have their contracted carrier.
Okay. Another bad story by UPS again. I ordered a G2 from 800.com last Friday. The only choice I could have is to ship that package via UPS. Therefore, I went for UPS ground. I scheduled to fly overseas and bring that camera back for my family as a gift. My date to take off is Dec. 15. Therefore, I thought I would have plenty of time waiting for the package. Well, I am wrong. Maybe I should I was wrong already when I let them ship via UPS.
UPS' tracking page kept showing me that shipping was okay and it would be delivered to me on Thur, when it showed the package was in my town already. I stayed home waiting for their delivery on Thur. Well, nobody knocked on my door. I thought that probably they had overloaded packages to send because of the holidays. I checked the tracking page and it said the package was out for delivery. Well, yesterday, I stayed home as well for the UPS delivery. Sorry. Nobody knocked on my door. I then went checking the tracking page again around 6:30PM. Holly-shxt.
It showed me that camera was mis-routed to Montana. I am in Pennsylvain. I have no clues how a package sent to Pennsylvaina can be mis-routed to Montana. The worse is that the page showed me it wouldn't arrive until Dec. 15th.
Because I am going to leave on Dec. 15th, that turns to be a big problem to me. I therefore, called UPS for their help. The answer I got is
Me: Hi, I have a problem regarding to my package which was mis-routed to Montana.. blah blah.... I am going to leave on Dec. 15th. etc..
UPS: Oh. I am sorry for the mistake. It will be delivered to you on Dec. 15th. If noboday is home at the moment, it will be returned.
Me: That doesn't make sense. UPS made the mistake and I think UPS has to be responsible to do something like upgrading that shipment to make it delivered to me in time.
UPS: I am sorry. Since your shipment is to a residential address, there is no guarantee. All you can do is wait for that shipment. We cannot upgrade your shipment and it will be delivered to you by UPS ground as well.
Me: Arhhh.. Okay. What can I say? Thank you anyway.
How cool the answer is. It sounds like that UPS can decide when they would like to deliver to their customers as long as the address is a residential one.
Please be careful about your shipments if they are handled by UPS. Also, any input is welcomed. I get to resolve the problem as soon as possible.
BTW, I had bad experiences with UPS before because they lost my packages ( 2 x 512 Crucial ECC RAM and one Canon EOS 3 body). They left them on the porch because I was not home. Unfortunately, somebody picked them up and enjoyed those free gifts. I spent a lot of time and it tooks me lots of efforts to let UPS pay me back for my loss. It cost about 2 months.
UPS services SUCK.
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