BCCing a copy of every sent item to a supervisor? Outlook/Exchange2k

[MysticLlama]

I've been fiddling with this for a little while now, and I can't really figure out a way to do it.

I'm guessing it's probably a pain to set up, or it's just staring me right in the face somewhere and I've missed it.

We have someone at the office that's working on a contract right now answering e-mails in the Customer Service department.

The supervisor (VP of E-Commerce) wants to be able to monitor how she's responding to customers.

I set him up for full mailbox access in Exchange, but when you do a file-open-another users folder, it only gives you the Inbox and I can't find any way to see the sent items.

Barring getting that working (which would be a fine solution, so I'll take ideas for that too) I'd like to set up her mail to BCC a copy of everything she sends to the VP. I can do this Client or Server side, and we don't have the need to make it a super-secret thing if it's easier to just change a setting on the client.

We could do training and just have her put him in the BCC line each time, but she answers hundreds of e-mails per day, so that just doesn't seem like the most effecient way of doing things to me.

Any ideas?

 

[bozo1]

You can have him open both mailboxes when he starts Outlook - not just the "Open other..." feature. Go into his Email Account settings and edit his profile - under Advanced there is an option to open additional mailboxes. Add the user he wants to monitor in there. When he starts Outlook, both mailboxes will open - just look at the folder list and you'll see both mailboxes in there complete with Deleted items, etc. Beyond that, look into Journaling - I don't think you can do it for one mailbox, however.