Bargaining with Dell Customer Service

[cold2000us]

I was wondering before I made my final purchase that if any of you guys had success with bargaining with customer service guys at Dell or is everything set in stone? Any success with them making the deal any sweeter? Any tip. advice will be greatly appreciated.

 

[bamacre]

Depends on what you are buying from them. A little detail?

 

[cold2000us]

buying a dimension 4700..basically p4 2.8, upgrade to 512mb, upgrade the vid card to x300 and the hard drive from 40gb to 80gb..came to $740 after coupons before tax

 

[Dacalo]

HOT DEAL!

Not

 

[IceMole]

Not a good deal considering I got a 8400 w/ a 3.2ghz P4, 1gig 533 ddr2 ram, 160gb hd, 6800GTO, 19" LCD dvd-rw, etc for $200 more.

 

[jeffspam]

Yeah, they have the ability to bargain to a certain extent, but don't expect miracles. Earlier this week, Dell had a projector on sale for $1199, down from $1499. Later, the deal changed to full retail, but you'd get a free screen. I called Dell to see if they'd give me the original deal, w/o the screen, and the rep said "we NEVER have more than $200 off that model" and wouldn't budge. Bull. They've had as much as $500 off at one point! After a minute of arguing, he offered me $250 off. I said forget it... and ended up with a different projector.

 

[shinson]

I have had some issues with Dell Support recently and the biggest problem I have is that their accent is so thick (from India I think) that I have trouble explaining to them and I can barely understand them. In the US, we have people from the north and south that can barely understand each other. It is sort of comical.

Dell got famous with great prices AND great customer support. Now they only have great prices. I used to build my own PCs but Dell was just cheaper. Now I will spend a little more money so I do not have to deal with Dell "Customer Care" reps.

I also have to spend 10-20 minutes waiting on hold listening to some very poor quality classical audio tracks.

If their hardware was not so proprietary, I might consider buying from them, but the current level of service is not worth the savings.

 

[Idleuser]

heheh I got connected to a mexico call center and requested my order to be cancel but it never did... those customer service reps can barely speak english so I think you will have a very hard time talking down the price.

 

[Generic Moniker]

Originally posted by: Idleuser
heheh I got connected to a mexico call center and requested my order to be cancel but it never did... those customer service reps can barely speak english so I think you will have a very hard time talking down the price.

Same thing happened to me except that my call was routed to India.

 

[RaiderJ]

Maybe the Dell reps have extra "coupons" they can give you? I know the old car dealership I worked at was good for it. Our salesmen kept a stack of coupons for that reason.

 

[RossMAN]

Hi Ashish,

You may get a better deal on a refurb Dell 8400, look at pxc's post:

The coupons are pretty much the same as when I bought my refurb 8400 last month. Mine came out to $409 after discounts/coupon with free shipping:

Dimension 8400 (925x chipset)
P4 3.0GHz
512MB DDR2-400MHz dual channel
128MB x300SE
modem
160GB SATA seagate 7200rpm 8mb cache
floppy
52x CD-RW
WinXP

I did a memory upgrade to 1GB of Samsung DDR2-533MHz dual channel and a 6600GT for $170 extra after selling the original x300SE and 512MB.

Lots of good deals are available in the outlet.

Refurbs are usually new PC's which have been returned within 30 days of purchase.

BTW this should have been posted in the How Do I thread since it is not a Hot Deal.

 

[edelbrock]

I have had more luck with Dell Chat. It is much easier to be on hold in a chat window than holding the phone. Accents may be hard to understand but text is really easy. I have also gotten more coupons and such when I cancelled my order over chat than over the phone.