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Bait and Switch?

W

Wag

Diamond Member
I ordered a stick of Kingston 512MB PC3200 KVR400X64C3A/512 for ~$57 after rebate. I just receive a stick of KVR400/512R. The 64C3A is nForce approved and stable at 200FSB while the 512R isn't. While both qualify for the rebate, they are two different item #s and UPCs so it seems hard for me to believe Outpost could screw up on this. Even if I wanted to I probably couldn't get the rebate because it's not the item listed on my receipt.

On top of this, when I called to ask for an exchange for the item I actually ordered, the CSR said I couldn't get the rebate because it would be past the 2-week from order date cut-off point by the time I get it.

This is seems pretty shady. Outpost typically play games like this?
 
I did.

If you read what I posted, they said I would not qualify for the rebate on the correct item when I get it because it would be past the cut-off point for submitting it. Even though it was their fault for sending me the wrong item.

I'm not the only one who received the cheaper ram in place of the other.
 
Call back and talk to a manager. CSR's are paid to do what they are told. If exceptions are to be made it can be done by management, not CSR's.


Lethal
 
Called back, spoke to someone higher up- same answer- They don't have the RAM I ordered in stock, and they have no power over the rebate if it's past date.

They SUCK.
 
Call them back again (be polite), explain the situation again and ask if you can get a discount, equal to the amount of the rebate, on another product sense there mistake cost is going to cost you $$$. If they say "no" then ask for an RMA # and return it.


Lethal
 
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