Bait and Switch pulled by Lenovo...

[Leejai]

For the flamers, I'm not sure bait and switch is the proper term, but that's essentially how I feel. I was baited to purchse, and price switched on me after.

Here's the Cliffnotes, cuz this has been an ongoing argument with them (6.5mo and running):

1. Purchased Z60m for $1500 through Wishlist Program during Christmas
2. Received different notebook, returned and was told am able to order a different one.
3. Received new notebook plus some accessories, though charged $3k+ to my AMEX
4. Received word I would NOT be charged more than the negotiated $1500
5. Some credits received, though not ALL (still owed about $300), and am being told a couple hundred of dollars is non-issue to list prices of products received.

I don't know how they can even say something like this. Granted, I KNOW I'm getting a good deal, but this is for the hassle which they put me through initially. I have emails to prove everything, though can't find a point of escalation (though I've asked numerous times to the sales rep). Anyone here find an email address of one of their execs? I found nada on their website. It may be only $300, but if I could afford the $1800 charged vs. the $1500 promised (20% more), I wouldn't make a stink. Plus, that's just not right. If you promise someone they're charged a certain amount. No matter how much product they receive, they should only be charged that amount right?

Just for all those who know about this original deal during wishlist, we were offered for $1500 a notebook with a retail value of $2500. Well, because of all the hassle (3 months to resolve, etc..), IBM offered me any notebook at that price (pending approval), and some accessories for the $50 I was still owed (because I didn't receive full credit for the original returned order) and for the hassle. Now it seems, probably because it's dragged on for 6 months, they feel because I've received retail prices well over $1800 charged, I shouldn't complain.

I don't care if I receive 10k worth of products, a negotiated price is a negotiated price and should be honored no? Esp because we're talking about a big corporation here, not some small Mom and Pop shop who should know better than this.

Anyways, your thoughts/help appreciated. I'm just trying to find some point of contact at Lenovo to forward this on to for some resolution.

Below are the emails from Lenovo proving my point:

Here's the email showing how much I was originally to be paying 02/16:

Amex and I did talk last Friday, finally. I need to just determine how to let your new order placement be paid for by two different methods, basically, you and the base amount of $1566 and then any extra to be paid by Amex. I am on travel today, will try to make a call to the person I need internally, if not, that will get done tommorrow when I am back home and then I can call you to close out things.

Here's the email from Lenovo showing how they promised though the order shows a larger amount, I would only be charged the agreed amount 03/15:

Sorry for the confusion. I' m in the process of getting the order through the process. The order will continue to show the larger amount as the total, but your credit card will only be charged the agreed amount. I will contact you today once i've gotten the whole thing processed.


Last email from Lenovo stating the money I'm owed is "minimal", last week:

I will be calling you. I think we need to make a decision here.

I see a few hundred dollars as a minimal amount now for what all has been delivered.

Please let me know a phone number to contact you at on either today, Friday or Monday.

I will total the list prices of all the products you received.

 

[dullard]

Originally posted by: Leejai
I don't care if I receive 10k worth of products, a negotiated price is a negotiated price and should be honored no? Esp because we're talking about a big corporation here, not some small Mom and Pop shop who should know better than this.

I'm not going to argue this, but no, that is not how the real world works. You often get an estimate for a car repair, to install a sink, to redesign a PCB. But each time those are just estimates. Real world problems arise and sometimes costs go just a bit higher. You simply don't always get the price you want.

Now, since you are talking about a retail item which is fixed in specs and fixed in price, you should get exactly what you ordered at exactly the price specified. If you change anything, throw all that out the window. You can't just expect to get something better for that same price.

So, would you if you could, return everything and get the original notebook for $1500? If so, then do it. If not, shut up and stop complaining.

 

[Leejai]

So just to clarify that point,

I did change the order, because the notebook promised was NOT available. And that was through Lenovo's recommendation.

The new notebook was ordered, ALONG w/ the accessories and was then told I would be charged the agreed amount. So essentially, I should've only been charged the $1500.

There are a ton of emails to show this, but I only listed those above. Hence, why I'm complaining.

And just to add, dullard, to the point of legality here. I've, in written form, showing the negotiated price for the negotiated goods. Lenovo (after the order was made), has expressed their mistake in charging me the larger amount with credits due. however, i did not receive all the credits. This is not how the Real world works and is NOT how business is conducted. Esp from a Fortune 500.

 

[compuwiz1]

There is a proper proceedure for disputes, but timewise, sorry to say, you are done. Any legal remedies will cost you far more than it's worth at this point, so I'm sure the company who sold you the goods also knows this. Good luck!

 

[KarenMarie]

send them everything back for a full refund and shop elsewhere.

 

[fbrdphreak]

Part of the problem is you tried to use a discount program through a third party provider (AMEX, correct?). For this reason, it seems to me that Lenovo really isn't liable for what happened, but it would be good of them to resolve it. I have to agree that if $300 is too much, just get the full refund and walk away.

Besides, the Z61m just came out

 

[Pepsei]

You don't want that Chinese crap, I'm glad the US government pull the plug on the contract with Lenovo, who knows what "trojan horse" they'd load on all the NSA laptops.

 

[Gunslinger08]

Originally posted by: dullard

Originally posted by: Leejai
I don't care if I receive 10k worth of products, a negotiated price is a negotiated price and should be honored no? Esp because we're talking about a big corporation here, not some small Mom and Pop shop who should know better than this.

I'm not going to argue this, but no, that is not how the real world works. You often get an estimate for a car repair, to install a sink, to redesign a PCB. But each time those are just estimates. Real world problems arise and sometimes costs go just a bit higher. You simply don't always get the price you want.

Now, since you are talking about a retail item which is fixed in specs and fixed in price, you should get exactly what you ordered at exactly the price specified. If you change anything, throw all that out the window. You can't just expect to get something better for that same price.

So, would you if you could, return everything and get the original notebook for $1500? If so, then do it. If not, shut up and stop complaining.

You don't seem the realize the difference between products and services.

 

[blahblah99]

Originally posted by: Leejai
For the flamers, I'm not sure bait and switch is the proper term, but that's essentially how I feel. I was baited to purchse, and price switched on me after.

Here's the Cliffnotes, cuz this has been an ongoing argument with them (6.5mo and running):

1. Purchased Z60m for $1500 through Wishlist Program during Christmas
2. Received different notebook, returned and was told am able to order a different one.
3. Received new notebook plus some accessories, though charged $3k+ to my AMEX
4. Received word I would NOT be charged more than the negotiated $1500
5. Some credits received, though not ALL (still owed about $300), and am being told a couple hundred of dollars is non-issue to list prices of products received.

I don't know how they can even say something like this. Granted, I KNOW I'm getting a good deal, but this is for the hassle which they put me through initially. I have emails to prove everything, though can't find a point of escalation (though I've asked numerous times to the sales rep). Anyone here find an email address of one of their execs? I found nada on their website. It may be only $300, but if I could afford the $1800 charged vs. the $1500 promised (20% more), I wouldn't make a stink. Plus, that's just not right. If you promise someone they're charged a certain amount. No matter how much product they receive, they should only be charged that amount right?

Just for all those who know about this original deal during wishlist, we were offered for $1500 a notebook with a retail value of $2500. Well, because of all the hassle (3 months to resolve, etc..), IBM offered me any notebook at that price (pending approval), and some accessories for the $50 I was still owed (because I didn't receive full credit for the original returned order) and for the hassle. Now it seems, probably because it's dragged on for 6 months, they feel because I've received retail prices well over $1800 charged, I shouldn't complain.

I don't care if I receive 10k worth of products, a negotiated price is a negotiated price and should be honored no? Esp because we're talking about a big corporation here, not some small Mom and Pop shop who should know better than this.

Anyways, your thoughts/help appreciated. I'm just trying to find some point of contact at Lenovo to forward this on to for some resolution.

Below are the emails from Lenovo proving my point:

Here's the email showing how much I was originally to be paying 02/16:

Amex and I did talk last Friday, finally. I need to just determine how to let your new order placement be paid for by two different methods, basically, you and the base amount of $1566 and then any extra to be paid by Amex. I am on travel today, will try to make a call to the person I need internally, if not, that will get done tommorrow when I am back home and then I can call you to close out things.

Here's the email from Lenovo showing how they promised though the order shows a larger amount, I would only be charged the agreed amount 03/15:

Sorry for the confusion. I' m in the process of getting the order through the process. The order will continue to show the larger amount as the total, but your credit card will only be charged the agreed amount. I will contact you today once i've gotten the whole thing processed.


Last email from Lenovo stating the money I'm owed is "minimal", last week:

I will be calling you. I think we need to make a decision here.

I see a few hundred dollars as a minimal amount now for what all has been delivered.

Please let me know a phone number to contact you at on either today, Friday or Monday.

I will total the list prices of all the products you received.

Negotiated price verbally != Negotiated price PRINTED ON paper.

If you don't have documented proof of price, you will lose on the dispute.

 

[Reggae4k]

Originally posted by: Pepsei
You don't want that Chinese crap, I'm glad the US government pull the plug on the contract with Lenovo, who knows what "trojan horse" they'd load on all the NSA laptops.

oh, but you rather have the rest of that Chinese crap you always buy at Walmart and Target.

 

[ElFenix]

Originally posted by: joshsquall

You don't seem the realize the difference between products and services.

even with services, if you've negotiated a firm price for a service and they don't perform the service for that price it's breach of contract.

 

[Pepsei]

Originally posted by: Reggae4k

Originally posted by: Pepsei
You don't want that Chinese crap, I'm glad the US government pull the plug on the contract with Lenovo, who knows what "trojan horse" they'd load on all the NSA laptops.

oh, but you rather have the rest of that Chinese crap you always buy at Walmart and Target.

i prefer japanese and taiwanese crap when it comes to computer parts.

 

[dullard]

Originally posted by: joshsquall
You don't seem the realize the difference between products and services.

Did you even bother to read my paragraph #2 which stated that I realize this is a product and not a service? For a specific product, you get that product at the stated price (generally, but even products can have variable prices). The fact is if you cut out all the extra junk in that post you are left with one thing: Leejai wants product X at product Y's price.

I was just using services in paragraph #1 to show that no, you do not always get a fixed price when dealing with companies.