BAD_POOL_HEADER

[bobross419]

Originally posted by: mechBgon
Troubleshooting starter

1. Overview of the problem
   When attempting to open 3d Mark 05 or 3d Mark 06 I receive a BSOD BAD_POOL_HEADER error message. This happens during the splash screen at program launch.
   
   
2. Full description of the problem and symptoms
   
   When I launch either 3d Mark 05 or 3d Mark 06 I receive a BAD_POOL_HEADER stop error during the splash screen. This issue does not appear when launching 3d Mark 03. This issue appears in both safe and normal modes. I have not experienced this issue with any other programs.
   
   

   Minidump Report
   
   BAD_POOL_HEADER (19)
   The pool is already corrupt at the time of the current request.
   This may or may not be due to the caller.
   The internal pool links must be walked to figure out a possible cause of
   the problem, and then special pool applied to the suspect tags or the driver
   verifier to a suspect driver.
   Arguments:
   Arg1: 00000020, a pool block header size is corrupt.
   Arg2: 897d9ce8, The pool entry we were looking for within the page.
   Arg3: 897d9e00, The next pool entry.
   Arg4: 1a230002, (reserved)
   
   Debugging Details:
   ------------------
   
   
   BUGCHECK_STR: 0x19_20
   
   POOL_ADDRESS: 897d9ce8
   
   CUSTOMER_CRASH_COUNT: 1
   
   DEFAULT_BUCKET_ID: DRIVER_FAULT
   
   PROCESS_NAME: 3DMark05.exe
   
   MISALIGNED_IP:
   nt!MiReleaseModifiedWriter+1
   8053767a 5d pop ebp
   
   LAST_CONTROL_TRANSFER: from 00000000 to 8053767a
   
   STACK_TEXT:
   ba76f72c 00000000 00000020 897d9ce8 897d9e00 nt!MiReleaseModifiedWriter+0x1
   
   
   STACK_COMMAND: kb
   
   PROCESS_OBJECT: 890cfb48
   
   FOLLOWUP_NAME: MachineOwner
   
   MODULE_NAME: hardware
   
   IMAGE_NAME: hardware
   
   DEBUG_FLR_IMAGE_TIMESTAMP: 0
   
   FAILURE_BUCKET_ID: IP_MISALIGNED
   
   BUCKET_ID: IP_MISALIGNED
   
   Followup: MachineOwner

   
   
3. Did it work normally at one time, or has the problem always existed?
   I was able to use both of these programs ~8 months ago when I built this computer. Many changes have been made since this time. RAM was replaced, numerous applications installed/updated, and Windows Security Patches have been installed. I've also used CCleaner Registry Cleaner weekly/biweekly since this time. I have not run either of these applications over the last few months.
   
   
   
4. Is the problem consistent and repeatable, or entirely random, or semi-random?
   Repeatable. Launching either program causes the BSOD while on the splash screen.
   
   
   
5. I already tried these steps:
   I've done basically everything I could find from the first page of a google search on "BAD_POOL_HEADER":
   
   - Attempted to run in Safe Mode = Unable to run due to DirectX not being loaded
   
   - Verified Microsoft Indexing Service is Disabled
   
   - Opened every single folder using the Explore option
   
   - Changed DEP Settings from "Turn on DEP for all programs and services except those I select" to "Turn on DEP for essential Windows programs and services".
   
   - I ran sigverif and added .old to any unsigned drivers
   
   - Verified that the UpperFilters setting is not present in HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
   
   - Deleted the LowerFilters setting in HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
   
   - Recreated the pagefile
   
   - Modified RAM settings in BIOS (From preset to Auto settings)
   
   - Attempted to replace the RAM. Received slow long beeps with different RAM during POST.
   
   - Uninstalled/Reinstalled 3d Mark 05
   
   - Replaced CPU
   
   
   
   
6. My software:
   • Operating System and service-pack level: Windows XP Pro 2002 SP3
   • Antivirus: None
   • Firewall: Windows Firewall
   
   
   
7. My hardware
   • Home Built
     
   • Motherboard brand & model: Asrock 775Dual-VSTA
   • CPU model (and is it overclocked?) Pentium D 930 no overclocking
   • Video card(s) brand & model: ATI Radeon HD 2600 Pro
   • RAM modules brand & model: Promos brand pulled from a Dell. 2x1Gb
   • Power supply brand & model: Antec, model unknown
   • Harddrive: WD 400EB-00CPF0
   
   
8. Other information that might be relevant
   While waiting for replies I will be running virus/spyware scans and a chkdsk. My page file is set to a max of ~3000 Mb and I currently have ~4000 Mb free space on my hard drive. Does the page file require contiguous hard drive space? I will also be shuffling around some files to another hard drive and clearing up some space on the main drive.
   

 

[Sam25]

I think it's a driver problem. This might be of some help:

http://www.devhardware.com/for...pool-header-82985.html

 

[bobross419]

Sounds good. I'll try to rip out some of my drivers and see if that helps

I ran the following:

Checkdisk - No errors
SuperAntiSpyware - None
Spybot - None
MalwareByte's AntiMalware - 2 Found

Did not resolve.

 

[bobross419]

I was able to fix this issue by taking Sam25's advice. I uninstalled an audio driver update from Windows, uninstalled/reinstalled the Realtek Audio drivers for my board, uninstalled the VIA Raid tools, and (accidently) reflashed my BIOS.

I was able to run both 3D Mark 05 and 06

3D Mark 05 - 6640
CPU - 2409

3d Mark 06 - 3296
SM2.0 - 1143
SM3.0 - 1439
CPU - 1499

Impressive, eh? =p

 

[Sam25]

That looks awesome! I'm happy that I could help you out mate...Cheers! :beer: