A friend from work was having random reboot issues. He has an Intel D915GVA motherboard, a 3.6Ghz Enginneering sample Prescott, Thermaltake Jungle 512 cooler, 1 stick of 512mb of Patriot PC3200 DDR, using onboard sound and graphics, and a 430w Antec PSU, in an Antec case.
The computer was rebooting at random times while in windows XP, sometimes before completely loading, sometimes while just sitting idle, or while running any program. Also the computer was very unresponsive, and very sluggish, and would crash when trying to run pretty much any game. His error log is showing a program called IPserv.exe or something similar to that as erroring around the times of the crashes. This turned out to be the Intel hardware monitoring software. I tried using that to monitor his temps, as I suspected possible overheating, but it would just crash. Also tried using motherboard monitor and speedfan. The first time I set up motherboard monitor is seemed to work ok, and we were getting temps of around 63c under load, which isn't really that bad. I tried running Prime95 torture test, and it would reboot. I disabled automatic reboot, and we got a BSOD, with no specific program, driver, or error message.
I went in to bios to look at temps in there while outside of windows. The temps were jumping all over, case temp of 140c, secondary case temp of 4c, and CPU temp jumping between 7c and 148c!! I then went to try and change a setting, not sure what, and the bios stopped responding. It wasn't hard locked, as I was able to turn the numlock on and off, the caps lock on and off, and then I hit CTRL-ALT-DEL and it succesfuly rebooted.
Ran memtest for about an hour with no errors, went back in to bios, and the temp readings were now normal. Tried going in to windows..and had to re-boot 3 times before succesfuly making it to windows. I found that there was an updated bios for the motherboard, so I downloaded and installed in. I was worried it might reboot while updating the bios, but it didn't and flashed successfuly. I went to bios to see if that fixed the strange temp readings, but it did not, still geting the strange temps, actualy reporting the CPU at -117c..went in to windows, no problems. Started up the intel hardware monitor, and it didn't crash, but still showed the CPU temp at -117c. Fired up UT2004 since it always crashed within 5 minutes, and was pretty sluggish. Not only did it run now, but it ran well, was no longer sluggish, and played it fine for over an hour. Ran Prime95 torture test for 2 hours with no crashes or reboots, but the temp under load was still showing -93c..and around -117c at idle. We shut down and restarted the computer, and then the temps showed normaly, 32c for system temp, 45c CPU temp at idle, restarted it again, and the strange temp readings came back..
So after the bios flash the system seems to be stable now, but sometiems still getting the very odd readings for the temps, even in the bios. He got the motherboard from newegg, and it's still under waranty. So my question is that even though it seems to be stable now, would it be a good idea to RMA the motherboard anyway, or just ignore the strange temp readings since it's now stable?
The computer was rebooting at random times while in windows XP, sometimes before completely loading, sometimes while just sitting idle, or while running any program. Also the computer was very unresponsive, and very sluggish, and would crash when trying to run pretty much any game. His error log is showing a program called IPserv.exe or something similar to that as erroring around the times of the crashes. This turned out to be the Intel hardware monitoring software. I tried using that to monitor his temps, as I suspected possible overheating, but it would just crash. Also tried using motherboard monitor and speedfan. The first time I set up motherboard monitor is seemed to work ok, and we were getting temps of around 63c under load, which isn't really that bad. I tried running Prime95 torture test, and it would reboot. I disabled automatic reboot, and we got a BSOD, with no specific program, driver, or error message.
I went in to bios to look at temps in there while outside of windows. The temps were jumping all over, case temp of 140c, secondary case temp of 4c, and CPU temp jumping between 7c and 148c!! I then went to try and change a setting, not sure what, and the bios stopped responding. It wasn't hard locked, as I was able to turn the numlock on and off, the caps lock on and off, and then I hit CTRL-ALT-DEL and it succesfuly rebooted.
Ran memtest for about an hour with no errors, went back in to bios, and the temp readings were now normal. Tried going in to windows..and had to re-boot 3 times before succesfuly making it to windows. I found that there was an updated bios for the motherboard, so I downloaded and installed in. I was worried it might reboot while updating the bios, but it didn't and flashed successfuly. I went to bios to see if that fixed the strange temp readings, but it did not, still geting the strange temps, actualy reporting the CPU at -117c..went in to windows, no problems. Started up the intel hardware monitor, and it didn't crash, but still showed the CPU temp at -117c. Fired up UT2004 since it always crashed within 5 minutes, and was pretty sluggish. Not only did it run now, but it ran well, was no longer sluggish, and played it fine for over an hour. Ran Prime95 torture test for 2 hours with no crashes or reboots, but the temp under load was still showing -93c..and around -117c at idle. We shut down and restarted the computer, and then the temps showed normaly, 32c for system temp, 45c CPU temp at idle, restarted it again, and the strange temp readings came back..
So after the bios flash the system seems to be stable now, but sometiems still getting the very odd readings for the temps, even in the bios. He got the motherboard from newegg, and it's still under waranty. So my question is that even though it seems to be stable now, would it be a good idea to RMA the motherboard anyway, or just ignore the strange temp readings since it's now stable?
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