I've had a bad experiance with Ultra Products that I feel that I should share. If this was just their hardware breaking, I wouldn't be writing this, but rather it was the experiance I've had with the company that I felt I should write this to let people considering their products know.
Around the last week in August, I purchased a X-Connect power supply. I received it in the mail and I was very impressed with its look and the disconnecting cables. I placed the power supply in my case and connected all the cables. It was replacing an Antec that had gotten pretty loud. My case looked really clean when I was done. I turned the computer on and all was good, for 15 minutes. I'm browsing a web page and my computer suddenly switches off. I opern her up to see what is going on. I checked the power supply first, being the only change to the system. It was too hot to touch. I unplugged it from the wall and took the power supply out of the case. It was really really hot, it felt around the same temperature as my Athlon 64's heatsink. I was going to school within the next few days, so I didn't have time to call FrozenCPU to change the powersupply. I also go to school 20 minutes from FrozenCPU's headquarters, so it didn't make sense for me to pay for shipping.
I had placed my old power supply back in my computer and tried to turn it on, nothin. I didn't have time to fiddle with it, so I brought the whole thing to school. When I got here, a friend was building a A64 3200+ system, he was kind enough to let me try my parts in his system. We took all of his componenents and just put my motherboard in, no post. We put his motherboard in, the stuff posts. We put my processor in his motherboard, no post. So my processor and motherboard are toasted. I call up Ultra products the next business day to see if they would be willing to do anythign about my broken parts being that it was their p/s that broke them. I talked to one guy who said that they'd replace the power supply, but I would have to call the next day to ask about the motherboard and processor.
After going back and forth for about a week of theym asking me to try stuff and RMA parts, I finally said it bluntly that I wanted the current retain price of my motherboard and processor (I already had to buy new ones because I needed to do work for school). I got an email back saying that I should call up Newegg (where I got my mobo and proc) and ask for a return. I replied back saying that I bought these in February, the return policy is for 7 days on CPUs and it was OEM anyway, my 30 day warranty is up.
The reply I got to this was:
"Just let them know the system will not boot and you had made sure the proper cooling had been attached to the CPU. It is basically their obligation to replace a DOA CPU."
To which I wrote back that in good conscience I will not call Newegg (Whom I've never had problems with) and tell that that my system won't post and leave out the part that your power supply was the cause of these problems. It isn't Newegg's obligation to replace anything since they never sold me a defective part.
That was a week ago, to which I have not recieved a response from Ultra Products. I've sent them another email to see what is going on, but haven't heard back from them yet. I find it kind of disturbing that they would ask me to call up another company and lie to them about what happened to my computer and then expect them to replace something that is out of warranty. I also told Ultra that they could have my broken parts if they want, as proof that I'm not making this up, I'd be happy to send them the parts.
As for FrozenCPU, those guys rule, I brought the power supply back to them and they didn't even make me take another one of Ultra's products, they gave me store credit which I think was very cool of them.
As for Ultra, I hope that this experiance can serve as a warning to other people thinking of buying their products.
Around the last week in August, I purchased a X-Connect power supply. I received it in the mail and I was very impressed with its look and the disconnecting cables. I placed the power supply in my case and connected all the cables. It was replacing an Antec that had gotten pretty loud. My case looked really clean when I was done. I turned the computer on and all was good, for 15 minutes. I'm browsing a web page and my computer suddenly switches off. I opern her up to see what is going on. I checked the power supply first, being the only change to the system. It was too hot to touch. I unplugged it from the wall and took the power supply out of the case. It was really really hot, it felt around the same temperature as my Athlon 64's heatsink. I was going to school within the next few days, so I didn't have time to call FrozenCPU to change the powersupply. I also go to school 20 minutes from FrozenCPU's headquarters, so it didn't make sense for me to pay for shipping.
I had placed my old power supply back in my computer and tried to turn it on, nothin. I didn't have time to fiddle with it, so I brought the whole thing to school. When I got here, a friend was building a A64 3200+ system, he was kind enough to let me try my parts in his system. We took all of his componenents and just put my motherboard in, no post. We put his motherboard in, the stuff posts. We put my processor in his motherboard, no post. So my processor and motherboard are toasted. I call up Ultra products the next business day to see if they would be willing to do anythign about my broken parts being that it was their p/s that broke them. I talked to one guy who said that they'd replace the power supply, but I would have to call the next day to ask about the motherboard and processor.
After going back and forth for about a week of theym asking me to try stuff and RMA parts, I finally said it bluntly that I wanted the current retain price of my motherboard and processor (I already had to buy new ones because I needed to do work for school). I got an email back saying that I should call up Newegg (where I got my mobo and proc) and ask for a return. I replied back saying that I bought these in February, the return policy is for 7 days on CPUs and it was OEM anyway, my 30 day warranty is up.
The reply I got to this was:
"Just let them know the system will not boot and you had made sure the proper cooling had been attached to the CPU. It is basically their obligation to replace a DOA CPU."
To which I wrote back that in good conscience I will not call Newegg (Whom I've never had problems with) and tell that that my system won't post and leave out the part that your power supply was the cause of these problems. It isn't Newegg's obligation to replace anything since they never sold me a defective part.
That was a week ago, to which I have not recieved a response from Ultra Products. I've sent them another email to see what is going on, but haven't heard back from them yet. I find it kind of disturbing that they would ask me to call up another company and lie to them about what happened to my computer and then expect them to replace something that is out of warranty. I also told Ultra that they could have my broken parts if they want, as proof that I'm not making this up, I'd be happy to send them the parts.
As for FrozenCPU, those guys rule, I brought the power supply back to them and they didn't even make me take another one of Ultra's products, they gave me store credit which I think was very cool of them.
As for Ultra, I hope that this experiance can serve as a warning to other people thinking of buying their products.
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