- Jun 30, 2004
- 15,725
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I believe I already recounted the story in some thread I posted in the last two years.
My long-standing mechanic and shop-owner had retired in 2018, and I had to find another -- somebody I could trust, somebody who had experience and somebody confident in their ability to service my 26-year-old orphaned-model Isuzu Trooper. When there had been something needing attention or parts-investment, Dick had always been reliable. I do not believe he ever recommended a repair or replacement that was unnecessary. But because of him, the car was always roadworthy.
So finding another mechanic and shop can be a matter of trial and error. There were things which I knew might be done. I wanted, for instance, new KYB Mono-Max shocks, because the old ones had been installed in 2002. I decided to try a repair-shop further down the road than Dick's place. The owner pointed out the broken, grungy ball-joints that had been with the car since it rolled off the dealership lot in 1995, and I approved the order to replace both upper and lower ball-joints. Usually this work would go to my tire-reseller. But I decided to let this prospective repair-shop choice to do it, in addition to the KYB shocks.
I later discovered that he over-charged me on the parts markup as well as the labor, asking for an estimate in hindsight from the tire-reseller. But I assumed that I was good-to-go with new ball-joints and shocks for many future years.
Coming around to the last five months, I was assessing the need for new tires. The tire-reseller had always given me a decent price and a warranty for free maintenance for the warranty-period. The warranty would last either for some mileage like 60,000 miles, or for a limited number of years. And the reseller would not continue to service tires that were out of warranty. Even so, he had given me a "courtesy-break" for balance and rotation last year, even though the tires had been purchased in 2014. There was perhaps just short of 3/8" tread still left on the tires. The reseller told me that the remaining tread was just a little less than half of the life-span tire wear. But they were seven years old, and other causes like atmospheric ozone might take their toll on the worn tires.
I decided to replace the tires this year.
I ran the Trooper by my long-standing tire-reseller. We chose the tire replacements. I was even willing to get Michelins, because in planning to keep this car for another ten years or until they have to pry the steering-wheel from my cold, dead hands, I wanted "the best". Perhaps that's a myth -- about the Michelins. It's "a name". Supposedly, they can deteriorate faster than some brand like Cooper or Yokohama. We settled on the Cooper Evolutions. So the reseller ordered the tires, and I brought the Trooper in on the appointed day and time.
The Trooper had been on the rack for maybe ten minutes, when the reseller came to me in the lounge to lead me back to the car and point to the ball-joints. "We can't warranty tires installed with these ball-joints. They're shot!" he told me. I pointed out that the ball-joints were brand-new but for less than 3 years of wear, which -- in turn -- amounted to about 6,000 miles on the odometer.
He wanted $1,050 for the ball-joints upper and lower and the installation labor. The estimate he'd given me nearly 3 years earlier had been 60% of that amount. I didn't like the way this conversation about my tires and ball-joints was going.
Among the other repair shops I'd considered when I was canvassing to replace my retired mechanic three years earlier, there was one outfit across town who employed a former Isuzu mechanic. For a model-line that had been discontinued in 2005, they still advertised themselves for servicing Isuzus in their web-page three years ago. They had a good reputation. But I just thought that they were too far away. The journey from here to there would take me to the other side of town.
Before succumbing to my tire-reseller's recommendation, I took the car to this other repair shop yesterday morning. I got there early so they could just put it on the rack, inspect the suspension and give me a second opinion.
They, too, told me the lower ball-joints were shot, and the upper ones were not in the best condition!
They offered me an estimate for both the Coopers and the ball-joint work -- $400 less than the reseller had quoted. At that point, I couldn't refuse. My long-standing tire-reseller was supposed to save me money, but it didn't appear that he was doing so anymore.
Still, I have to ask -- How is it possible that new ball-joints three years ago, after only 6,000 miles driving on city streets, could need replacement?
To me, this is all about probability and expected lifespans. Perhaps the installer of these ball-joints had not done the work properly. I couldn't feel anything amiss! I could take the car down the highway at 70mph and feel confident and safe. There was never an indication that the suspension was loose, coming apart, worn, or anything else.
Either the reseller AND the repair-shop giving a second opinion are lying to me, or something else was wrong -- with the parts or their installation.
A new SUV -- we might at least want a hybrid or an electric -- would mean an annual flow of cash disbursals totaling about $6,000 per year with another $2,000 per year in additional insurance costs. I could spend $1,000 per year in repairs on the Trooper, keep myself in wheels and save a lot of money with a low carbon footprint of 3,000 miles per year. Particularly I LOVE this car. And these "troubles" are not Isuzu's fault; they aren't the Trooper's fault.
But this "business" with the ball-joints concerns me that I'm paying more to keep the Trooper on the road than I should. So . . . How is it POSSIBLE that those ball-joints installed three years ago could be "shot"?! Or is this some plot among repair-shops and resellers to discourage my Trooper obsession?
My long-standing mechanic and shop-owner had retired in 2018, and I had to find another -- somebody I could trust, somebody who had experience and somebody confident in their ability to service my 26-year-old orphaned-model Isuzu Trooper. When there had been something needing attention or parts-investment, Dick had always been reliable. I do not believe he ever recommended a repair or replacement that was unnecessary. But because of him, the car was always roadworthy.
So finding another mechanic and shop can be a matter of trial and error. There were things which I knew might be done. I wanted, for instance, new KYB Mono-Max shocks, because the old ones had been installed in 2002. I decided to try a repair-shop further down the road than Dick's place. The owner pointed out the broken, grungy ball-joints that had been with the car since it rolled off the dealership lot in 1995, and I approved the order to replace both upper and lower ball-joints. Usually this work would go to my tire-reseller. But I decided to let this prospective repair-shop choice to do it, in addition to the KYB shocks.
I later discovered that he over-charged me on the parts markup as well as the labor, asking for an estimate in hindsight from the tire-reseller. But I assumed that I was good-to-go with new ball-joints and shocks for many future years.
Coming around to the last five months, I was assessing the need for new tires. The tire-reseller had always given me a decent price and a warranty for free maintenance for the warranty-period. The warranty would last either for some mileage like 60,000 miles, or for a limited number of years. And the reseller would not continue to service tires that were out of warranty. Even so, he had given me a "courtesy-break" for balance and rotation last year, even though the tires had been purchased in 2014. There was perhaps just short of 3/8" tread still left on the tires. The reseller told me that the remaining tread was just a little less than half of the life-span tire wear. But they were seven years old, and other causes like atmospheric ozone might take their toll on the worn tires.
I decided to replace the tires this year.
I ran the Trooper by my long-standing tire-reseller. We chose the tire replacements. I was even willing to get Michelins, because in planning to keep this car for another ten years or until they have to pry the steering-wheel from my cold, dead hands, I wanted "the best". Perhaps that's a myth -- about the Michelins. It's "a name". Supposedly, they can deteriorate faster than some brand like Cooper or Yokohama. We settled on the Cooper Evolutions. So the reseller ordered the tires, and I brought the Trooper in on the appointed day and time.
The Trooper had been on the rack for maybe ten minutes, when the reseller came to me in the lounge to lead me back to the car and point to the ball-joints. "We can't warranty tires installed with these ball-joints. They're shot!" he told me. I pointed out that the ball-joints were brand-new but for less than 3 years of wear, which -- in turn -- amounted to about 6,000 miles on the odometer.
He wanted $1,050 for the ball-joints upper and lower and the installation labor. The estimate he'd given me nearly 3 years earlier had been 60% of that amount. I didn't like the way this conversation about my tires and ball-joints was going.
Among the other repair shops I'd considered when I was canvassing to replace my retired mechanic three years earlier, there was one outfit across town who employed a former Isuzu mechanic. For a model-line that had been discontinued in 2005, they still advertised themselves for servicing Isuzus in their web-page three years ago. They had a good reputation. But I just thought that they were too far away. The journey from here to there would take me to the other side of town.
Before succumbing to my tire-reseller's recommendation, I took the car to this other repair shop yesterday morning. I got there early so they could just put it on the rack, inspect the suspension and give me a second opinion.
They, too, told me the lower ball-joints were shot, and the upper ones were not in the best condition!
They offered me an estimate for both the Coopers and the ball-joint work -- $400 less than the reseller had quoted. At that point, I couldn't refuse. My long-standing tire-reseller was supposed to save me money, but it didn't appear that he was doing so anymore.
Still, I have to ask -- How is it possible that new ball-joints three years ago, after only 6,000 miles driving on city streets, could need replacement?
To me, this is all about probability and expected lifespans. Perhaps the installer of these ball-joints had not done the work properly. I couldn't feel anything amiss! I could take the car down the highway at 70mph and feel confident and safe. There was never an indication that the suspension was loose, coming apart, worn, or anything else.
Either the reseller AND the repair-shop giving a second opinion are lying to me, or something else was wrong -- with the parts or their installation.
A new SUV -- we might at least want a hybrid or an electric -- would mean an annual flow of cash disbursals totaling about $6,000 per year with another $2,000 per year in additional insurance costs. I could spend $1,000 per year in repairs on the Trooper, keep myself in wheels and save a lot of money with a low carbon footprint of 3,000 miles per year. Particularly I LOVE this car. And these "troubles" are not Isuzu's fault; they aren't the Trooper's fault.
But this "business" with the ball-joints concerns me that I'm paying more to keep the Trooper on the road than I should. So . . . How is it POSSIBLE that those ball-joints installed three years ago could be "shot"?! Or is this some plot among repair-shops and resellers to discourage my Trooper obsession?