- Aug 28, 2001
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Yet another since-we-get-bitch/moan-threads-often-here's-a-praise-thread ...
I've been having a beef with Verizon Wireless because they haven't given me the $100 credit I deserve for switching one of my lines over (early terminated from Sprint for $150). I even have a string of emails from a VZW rep that say I will be getting it. No luck so far and just the run-around by him, the sales rep and the CS rep that can adjust billing.
Well I call now expecting more run-around, but happened to get someone who's familiar with what I'm talking about (it's a corporate deal). The guy was not only informative and free-spirited with half-jokes, but he said that I should not have to be calling so many times to get something like this resolved. He indicated I was indeed given wrong information and that my account should not be given the $100 credit (their misinformation led me to that move in the first place)... but since it is their mistake, the credit will show. In addition, I've been getting a monthly 21% credit on my share lines (which I should not be - only the primary) but he says he's not going to take that away either.
How's that for good customer service / satisfaction ? Props to Will at VZW... :thumbsup:
I've been having a beef with Verizon Wireless because they haven't given me the $100 credit I deserve for switching one of my lines over (early terminated from Sprint for $150). I even have a string of emails from a VZW rep that say I will be getting it. No luck so far and just the run-around by him, the sales rep and the CS rep that can adjust billing.
Well I call now expecting more run-around, but happened to get someone who's familiar with what I'm talking about (it's a corporate deal). The guy was not only informative and free-spirited with half-jokes, but he said that I should not have to be calling so many times to get something like this resolved. He indicated I was indeed given wrong information and that my account should not be given the $100 credit (their misinformation led me to that move in the first place)... but since it is their mistake, the credit will show. In addition, I've been getting a monthly 21% credit on my share lines (which I should not be - only the primary) but he says he's not going to take that away either.
How's that for good customer service / satisfaction ? Props to Will at VZW... :thumbsup:
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