Apparently this guy was on hold so long, that he got bored and started playing with the phone. He apparently figured out how to get to the part of the phone system that lets them record new massages. So, he changed the on-hold message from "We care about your busines..." or whatever, to:
"Hello, you are through to NTL customer services. We don't give a fvck about you, basically, and we are not going to handle any of your complaints. Just fvck off and leave us alone. Get a life."
Link
"Hello, you are through to NTL customer services. We don't give a fvck about you, basically, and we are not going to handle any of your complaints. Just fvck off and leave us alone. Get a life."
Link