Hi,
I possess a 10 month old ASUS X555LA i3-5005U 2.0GHz 6gb DDR3 laptop running Windows 10.
The laptop is generally quite good, but albeit slow..
The only major and unexpected problem I experience with this laptop is that sometimes during regular Youtube playback, my computer audio disappears.
It is not only that there is no sound coming from Youtube videos, I'm simply not able to play any audio on my computer, whether it will be stored movies or audio files or even default windows sounds in Windows settings.
In addition, it is worthy to note that the Youtube playback capabilities are quite puzzling. Besides the disappearance of the audio, the video cannot be resumed and a normal playback cannot be achieved, I can only see still images when moving left and right down the playback bar. Opening a new webpage does not fix the problem and the playback is still faulty.
When I go open the Tunein webpage for instance, I cannot even initiate the stream, even without the sound. Vimeo or any other streaming site act the same way.
The only thing that "fixes" the problem is when I restart the computer.
I have no clue as to what the problem can be. Why would watching Youtube videos causes the audio to disappear from my computer? More than that, why would the visual playback be affected as well?
I searched the web and could not find similar problems where the audio would simply disappear from all webpages or programs. It doesn't happen all the time but does happen quite a lot.
Any help would be appreciated.
I possess a 10 month old ASUS X555LA i3-5005U 2.0GHz 6gb DDR3 laptop running Windows 10.
The laptop is generally quite good, but albeit slow..
The only major and unexpected problem I experience with this laptop is that sometimes during regular Youtube playback, my computer audio disappears.
It is not only that there is no sound coming from Youtube videos, I'm simply not able to play any audio on my computer, whether it will be stored movies or audio files or even default windows sounds in Windows settings.
In addition, it is worthy to note that the Youtube playback capabilities are quite puzzling. Besides the disappearance of the audio, the video cannot be resumed and a normal playback cannot be achieved, I can only see still images when moving left and right down the playback bar. Opening a new webpage does not fix the problem and the playback is still faulty.
When I go open the Tunein webpage for instance, I cannot even initiate the stream, even without the sound. Vimeo or any other streaming site act the same way.
The only thing that "fixes" the problem is when I restart the computer.
I have no clue as to what the problem can be. Why would watching Youtube videos causes the audio to disappear from my computer? More than that, why would the visual playback be affected as well?
I searched the web and could not find similar problems where the audio would simply disappear from all webpages or programs. It doesn't happen all the time but does happen quite a lot.
Any help would be appreciated.
. The rep was confident that updating my drivers would solve the problem
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