- Jun 23, 2004
- 5,464
- 8
- 81
Man....I'll try to make this short, but I'll include cliffs at bottom just in case.......
Got sunrocket back in September. Was great all the way 'til December. End of December wife noted crackling/popping when I called her at work. I can't hear it on my end. Then started getting other people telling me the same thing.
Now.....if I have that SAME PERSON call me back......line's clear on both sides.....
Have Time Warner cable w/ 4mbps/512kbps service. Tests are awesome. Voip tests are awesome. Everything's perfect. Changed phones, changed wires, coax, Cat5, ATA in front of router, behind router, reboots, swap computers, etc. etc. etc. Finally..........got SR to send me a new ATA. Same exact thing. No change.
Call SR & tech is confused. I bring up "CLEC" problem, since it was suggested to me as inbound calls are different from outbound. (remember.....this doesn't happen at all on inbound calls of any kind, only outbound and only on the rec'vr's end) that perhaps the particular CLEC handling my call has a bad......whatever......???
Haven't heard from SR since last night. (They escalated it to Tier 2)
Last thing I did was bring my ATA to work & hook up to my work's network. (Pathetic 768/128 DSL on ancient equipment). Guess what...........WORKS BEAUTIFULLY.......even to known bad #'s who'd hear the clicks/pops all the time.
Now what?? Can SR force Verizon (my local handler) to change CLEC's?? Is that even how it works???
To say I'm disgusted at this point is an understatement, but what did I want for $13/month, right??
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Cliffs:
1.) Crackling/Popping heard ONLY on rec'vr's end and ONLY on outbound calls. (And apparently only most.......though not all......local calls)
2.)Tried everything (and I mean EVERYTHING) to remedy problem per SR protocol.
3.)Brought ATA to work & popping/clicking is gone to known problem rec'vrs.
4.)At a loss for what to do now
Got sunrocket back in September. Was great all the way 'til December. End of December wife noted crackling/popping when I called her at work. I can't hear it on my end. Then started getting other people telling me the same thing.
Now.....if I have that SAME PERSON call me back......line's clear on both sides.....
Have Time Warner cable w/ 4mbps/512kbps service. Tests are awesome. Voip tests are awesome. Everything's perfect. Changed phones, changed wires, coax, Cat5, ATA in front of router, behind router, reboots, swap computers, etc. etc. etc. Finally..........got SR to send me a new ATA. Same exact thing. No change.
Call SR & tech is confused. I bring up "CLEC" problem, since it was suggested to me as inbound calls are different from outbound. (remember.....this doesn't happen at all on inbound calls of any kind, only outbound and only on the rec'vr's end) that perhaps the particular CLEC handling my call has a bad......whatever......???
Haven't heard from SR since last night. (They escalated it to Tier 2)
Last thing I did was bring my ATA to work & hook up to my work's network. (Pathetic 768/128 DSL on ancient equipment). Guess what...........WORKS BEAUTIFULLY.......even to known bad #'s who'd hear the clicks/pops all the time.
Now what?? Can SR force Verizon (my local handler) to change CLEC's?? Is that even how it works???
To say I'm disgusted at this point is an understatement, but what did I want for $13/month, right??
---------------------------------------------------------------------------------------------------
Cliffs:
1.) Crackling/Popping heard ONLY on rec'vr's end and ONLY on outbound calls. (And apparently only most.......though not all......local calls)
2.)Tried everything (and I mean EVERYTHING) to remedy problem per SR protocol.
3.)Brought ATA to work & popping/clicking is gone to known problem rec'vrs.
4.)At a loss for what to do now
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