ATTBI CUSTOMERS: email outage - PLEASE DON'T CALL IN!

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NikPreviousAcct

No Lifer
Aug 15, 2000
52,763
1
0
Suspected email issue
Known outage, but we're still running around like blind mice trying to figure out what's going on.
4.4 million affected

Please do not call in. We know about it and have all of our call queues FLOODED.

One of the mail servers is down, affecting ~20% of customers, nationwide. Internal teams are investigating.

You might see:
one or more of your email accounts not able to download mail
one or more of your email accounts not able to login to webmail
one or more of your email accounts not able to send, but can recieve, or can send but not receive

The official time that I am supposed to give out is ~1-3 business days for resolution, but I've never seen an outage this big last more than a day.

Your patience is greatly appreciated. :) Appologies for any inconvenience (or misspellings;))

If you've got friends who are ATTBI subscribers, please pass the word around. It will greatly help us in informing customers that we're already working on it.

Thank you.
 
N

NikPreviousAcct

No Lifer
Aug 15, 2000
52,763
1
0
one or more of your email accounts not able to login to webmail
Click to expand...

read: maybe, maybe not. It's affecting 20% of the mail accounts out there. We don't know yet. It's more or less trial and error. If you can, great. If you can't, you're outta luck.
 
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NikPreviousAcct

No Lifer
Aug 15, 2000
52,763
1
0
What am I doing? I'm taking customer account numbers and cross referencing the outage board to see if they're affected or not. Gimme your account number (or phone number or email login) via PM and I'll check to see if you might be affected or not. I'm not apart of the team that is investigating or resolving the issue.
 
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nebula

Golden Member
Apr 4, 2001
1,315
3
0
I don't seem to have any problems with email but for the last two days my access has went down. Both times at about 8:00pm, hmmm??

The lights on my cable modem would go out, I'd cycle the power, do a ipconfig /release and /renew and I was back up.

How do we know you're really an ATTBI rep?
 
N

NikPreviousAcct

No Lifer
Aug 15, 2000
52,763
1
0
Originally posted by: nebula
I don't seem to have any problems with email but for the last two days my access has went down. Both times at about 8:00pm, hmmm??

The lights on my cable modem would go out, I'd cycle the power, do a ipconfig /release and /renew and I was back up.

How do we know you're really an ATTBI rep?
Click to expand...

rolleye.gif
You don't. Other people do.

Anyway, about your connection, that's either a problem with network saturation, or a problem with radio frequency interference. I'd suggest calling in when you lose your connection (don't power cycle your modem. If you have a connection, we can't do anything for you) so we can investigate.
 
Keego

Keego

Diamond Member
Aug 15, 2000
6,223
2
81
I'm mad!* :|

I'm going to call and complain. You guys will burn for this, I'll bring AT&T DOWN!!!









*Mad as someone who doesn't use their attbi mail account could be.
 
N

NikPreviousAcct

No Lifer
Aug 15, 2000
52,763
1
0
Originally posted by: Keego
I'm mad!* :|

I'm going to call and complain. You guys will burn for this, I'll bring AT&T DOWN!!!









*Mad as someone who doesn't use their attbi mail account could be.
Click to expand...

Some people actually use their ATTBI email account (like I do) but many of them for business purposes (which is against the AUP) and call in to complain about it and demand credit for lost business.
 
Keego

Keego

Diamond Member
Aug 15, 2000
6,223
2
81
Originally posted by: ffmcobalt
Originally posted by: Keego
I'm mad!* :|

I'm going to call and complain. You guys will burn for this, I'll bring AT&T DOWN!!!









*Mad as someone who doesn't use their attbi mail account could be.
Click to expand...

Some people actually use their ATTBI email account (like I do) but many of them for business purposes (which is against the AUP) and call in to complain about it and demand credit for lost business.
Click to expand...

Do you credit them?
 
N

NikPreviousAcct

No Lifer
Aug 15, 2000
52,763
1
0
Originally posted by: Keego
Originally posted by: ffmcobalt
Originally posted by: Keego
I'm mad!* :|

I'm going to call and complain. You guys will burn for this, I'll bring AT&T DOWN!!!









*Mad as someone who doesn't use their attbi mail account could be.
Click to expand...

Some people actually use their ATTBI email account (like I do) but many of them for business purposes (which is against the AUP) and call in to complain about it and demand credit for lost business.
Click to expand...

Do you credit them?
Click to expand...

Of course not. How obsurd.

Originally posted by: LAUST
When are you guys gonna offer a package with a better upload cap??
Click to expand...

Not up to me, and I don't have any public information at this time.
 
Keego

Keego

Diamond Member
Aug 15, 2000
6,223
2
81
now I'm really pissed!!!*








*As pissed as someone could be who just replies to use the little *** thingies :D
 
M

MercenaryForHire

Lifer
Jan 31, 2002
40,819
2
0
Originally posted by: Electric Amish
Originally posted by: LAUST
When are you guys gonna offer a package with a better upload cap??
Click to expand...

Better than what?

Current is 256k, upgraded is 384k (?)..

amish
Click to expand...

How about something with a little more cojoñes?

/pats his 8MBit/1MBit cablemodem line
Good Terayon ... good, good modem. Here, have an extra fan, you're getting warm. :D

- M4H
 
N

NikPreviousAcct

No Lifer
Aug 15, 2000
52,763
1
0
Originally posted by: Electric Amish
Originally posted by: LAUST
When are you guys gonna offer a package with a better upload cap??
Click to expand...

Better than what?

Current is 256k, upgraded is 384k (?)..

amish
Click to expand...

384 is the Ultralink upload speed (which comes along with a 3.0mbps download speed)




update: it's working! Either Tier1 is stopping the calls instead of passing them all up to Tier2 like they were doing, or customers are no longer calling in as much. Granted we'll have a busy day today and tomorrow, but atleast the call volume is dying down finally.
 
R

rahvin

Elite Member
Oct 10, 1999
8,475
1
0
Originally posted by: ffmcobalt
What am I doing? I'm taking customer account numbers and cross referencing the outage board to see if they're affected or not. Gimme your account number (or phone number or email login) via PM and I'll check to see if you might be affected or not. I'm not apart of the team that is investigating or resolving the issue.
Click to expand...

Oh so you really aren't doing anything other than complaining about people calling and complaining. I see how you are. Not offering any solutions to a problem I don't even have!

;)
 
L

LAUST

Diamond Member
Sep 13, 2000
8,957
1
81
Originally posted by: Electric Amish
Originally posted by: LAUST
When are you guys gonna offer a package with a better upload cap??
Click to expand...

Better than what?

Current is 256k, upgraded is 384k (?)..

amish
Click to expand...
When I had VDSL I had 1/1 that was sexual peanut butter for hosting games and sharing files :cool:
 
N

notfred

Lifer
Feb 12, 2001
38,241
4
0
On a related note, does attbi prevent me from getting my attbi mail when I'm not connected via attbi? My email never seems to work if I try to get it w/ my laptop at work.
 
K

KeyserSoze

Diamond Member
Oct 11, 2000
6,048
1
81
People, this is Nik whose getting screwed. I think we've all been waiting for this day for a longggggggggg time.



Call :D Call :D Call :D Call :D Call :D

And then when your email's working, keep calling.



(JK)


KeyserSoze
 
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