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ATOT Tech Support - Can one of you nerds figure out my infuriating MS Outlook problem?

Jeeebus

Jeeebus

Diamond Member
Willing to pay if one of you tech gods can figure this out and fix the issue.

Long story short:

Previously had AT&T internet at the office - everything worked fine.

Switched to new provider (Blue Stream) because it's supposedly much faster and I'm an idiot. They did the installation of their router/equipment and the internet works fine/fast regardless of whether plugged in or wireless.

The problem, however, is Outlook (Office Professional 2016). When I am connected to Blue Stream, new e-mails will not appear in my inbox unless I restart Outlook and then they are there (I see the emails come through on my phone). If I try to send an email, around 50% of the time Outlook will freeze/hang when I press "send" and I will need to restart Outlook. Around 25% of the time when I hit "send" the email will go in my outbox and sit there... until I restart Outlook. 25% of the time it will send no problem. This is regardless of wireless or wired.

If I disconnect from Blue Stream and reconnect to AT&T, everything works perfect. No Outlook issues whatsoever.

Blue Stream of course says their equipment is perfect and it must be a problem on my end. Rackspace (which hosts my exchange account) says everything is perfect on their end and it must be a problem with Blue Stream.

What does ATOT say?
 
Jeeebus said:
Switched to new provider (Blue Stream) because it's supposedly much faster and I'm an idiot. They did the installation of their router/equipment and the internet works fine/fast regardless of whether plugged in or wireless.
Click to expand...

Found your problem.

...I can fix it for you, but it will cost $50k +disposal fees (don't worry--gators work cheep in FL).
 
Also, I am no IT person and a huge idiot as well, but maybe it has something to do with whatever DNS/Gateway doohicky whatever words that I don't understand...that Bluestream allows on their equipment, vs AT&T? ...meaning, yes, both equipment works fine, it's just that you need to manually allow certain allowances on the new equipment...or something.

I don't know. This is why we have an IT guy. It pisses me off, too.
 
Hmm, any other issues, Skype not connecting properly, streaming video suddenly interrupted and buffering, anything like that?

Is this Blue Stream, gigabit fiber, or what?

Two things that I can think of offhand, mostly revolving around firewalls and ports.

Also, do you have your own router? Maybe connected to the Blue Stream gateway (I'm presuming)? Might be a tangential double-NAT issue, maybe.

I'm not an Outlook or Outlook express user, so I can't really say, as far as the software config. But if your mail server is a hosted VPS or something, and that hasn't changed, then it's got to be a ports / firewall / DNS issue. Unless your layer1/2 is bad.
 
Run a tracert and see if you're losing any packets? Failing that it could be a NAT issue with ports being blocked.
 
Call the account manager, tell him/her/it you are cancelling their service and going back to at&t since it doesn't work.
 
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