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Singh, Baljeet :: Hello, I am from Global Service Assurance, how can I help you today?
Bailey, Justin :: We have a problem with our ice machine, and I was told I have to submit
before maintenance will investigate.
Singh, Baljeet :: Hello Justin, I can help you with your request. I have created a ticket
for you, #IM102955. Before dispatching local services, I will need to
troubleshoot the problem remotely. Can you describe the problem?
Bailey, Justin :: The ice machine doesn't work. The compressor is probably broken.
Singh, Baljeet :: I see. I will try to diagnose this problem, but can you first describe
for me what you mean by "ice machine"?
Bailey, Justin :: It's an under-counter appliance... we have it in our kitchen.
Singh, Baljeet :: I am not familiar with this device. Can you describe its purpose?
Bailey, Justin :: It produces ice... which we then use to chill our drinks?
Singh, Baljeet :: I see. This will be challenging to remotely diagnose, so I will
dispatch local services to help resolve this problem.