++ ATOT official NEF thread part IV ++

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rudeguy

rudeguy

Lifer
Dec 27, 2001
47,351
14
61
Bubbleawsome said:
How far away are they? If they are closeish go there and have them try it. It won't work. Blow it out or whatever and show them that it works. Tell them to try that next time so they don't get the "to many support requests" fee. Or tell a boss that they need to have a fee put on.
Click to expand...

I have no boss. If I tried to explain this shit to anyone else in the building I would get a blank stare as they slowly backed away.

There are roughly 216 stores. I'm not driving to each one. Its a DNS/MAC address issue with the network. Whether its a local network or corporate network issue has been the debate. The only current fix is to manually reset the ATA at the store. It fixes that store's issue but the issue can and has started up again after that was done.

My thinking is that the program running on the machine is trying to acquire a MAC address and their network is not wanting to assign one. They think the program is trying to connect to a forbidden DNS. I keep telling them that the DNS is assigned by their network but they don't want to listen to that.

I've been sitting here running the program over and over with it hooked up to a packet sniffer. I'm thinking of doing it for 8 hours straight and sending them the logs just to keep them from calling me so much. They need some busy work.
 
sdifox

sdifox

No Lifer
Sep 30, 2005
100,481
17,952
126
rudeguy said:
I have no boss. If I tried to explain this shit to anyone else in the building I would get a blank stare as they slowly backed away.

There are roughly 216 stores. I'm not driving to each one. Its a DNS/MAC address issue with the network. Whether its a local network or corporate network issue has been the debate. The only current fix is to manually reset the ATA at the store. It fixes that store's issue but the issue can and has started up again after that was done.

My thinking is that the program running on the machine is trying to acquire a MAC address and their network is not wanting to assign one. They think the program is trying to connect to a forbidden DNS. I keep telling them that the DNS is assigned by their network but they don't want to listen to that.

I've been sitting here running the program over and over with it hooked up to a packet sniffer. I'm thinking of doing it for 8 hours straight and sending them the logs just to keep them from calling me so much. They need some busy work.
Click to expand...

err, MAC addr are fixed. ip address are dynamically assigned.
 
rudeguy

rudeguy

Lifer
Dec 27, 2001
47,351
14
61
sdifox said:
err, MAC addr are fixed. ip address are dynamically assigned.
Click to expand...

I know they are *supposed* to be. The terminal has one, I can see it. But what if this program is trying to act as a second machine? Or what if the accessory they hook up to it to read checks has a separate MAC address? What if their network doesn't see the MAC address fast enough and rejects the request?

My theory is its something with the MAC. However I can't prove it because I don't have access to their network.
 
sdifox

sdifox

No Lifer
Sep 30, 2005
100,481
17,952
126
rudeguy said:
I know they are *supposed* to be. The terminal has one, I can see it. But what if this program is trying to act as a second machine? Or what if the accessory they hook up to it to read checks has a separate MAC address? What if their network doesn't see the MAC address fast enough and rejects the request?

My theory is its something with the MAC. However I can't prove it because I don't have access to their network.
Click to expand...

unless their router has been setup to forward specific ports to the CC terminal, your "server" will only see the router's MAC. And if the router is spoofing the computer's MAC for the modem's benefit, then you are screwed.
 
sdifox

sdifox

No Lifer
Sep 30, 2005
100,481
17,952
126
stupid fucking courier tells me nothing about a package until they try to deliver it. How the fuck am I supposed to know when to be home if you don't give me info?
 
rudeguy

rudeguy

Lifer
Dec 27, 2001
47,351
14
61
foxy, what's a good program that I can hook up to my PC to find out what IP and shit this terminal is trying to connect to?

I figure I can hook up the ethernet out from the terminal to the in on my PC
 
rudeguy

rudeguy

Lifer
Dec 27, 2001
47,351
14
61
sdifox said:
you would need to have a server and a client to test the traffic no?
Click to expand...

no

I got it to work finally. It wasn't doing shit because it was trying to acquire the connection info from the network. There was no network so it failed. I kinda thought it would have tried more than once before quitting....but whatever.

But it proved my point. The machine acquires the network info from the network. So they need to fix their damn network.
 
mnewsham

mnewsham

Lifer
Oct 2, 2010
14,539
428
136
Hey, you sass that hoopy Ford Prefect? There's a frood who really knows where his towel is.


(Sass: know, be aware of, meet, have sex with; hoopy: really together guy; frood: really amazingly together guy.)
 
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